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Rating: 1 out of 5
2 weeks for items to arrive website is… 2 weeks for items to arrive website is useless, seems the french only let certain things through borders quickly
Customer reviews of 1001hobbies
Trust Attestation
4,2
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Overall rating: 4,2 out of 5
Based on 40 296 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
good product correct delivery i recommend there is choice prices are reasonable i will recommend!
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Rating: 1 out of 5
Hello, to date I still have not received my order and I have no tracking of the package.however the payment of products has been f
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Rating: 4 out of 5
Plenty of choicea little long for delivery
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Rating: 4 out of 5
Good tracking order perfectly honored with a little delay but acceptabl
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Rating: 3 out of 5
Delivery too long...
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Rating: 1 out of 5
2 weeks for items to arrive website is... 2 weeks for items to arrive website is useless, seems the french only let certain things through borders quickly
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Rating: 3 out of 5
Very dissapoited still haven't received my parcil witch we paid extra for a faster delivary it was a birthday present for my dad for 7 feb 2021 its now 15 of feb 2021 sorry wont use u againe and i would like a full refund plx
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Rating: 4 out of 5
Punctual and accurate.
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Rating: 4 out of 5
Interesting model to make, don't hesitate to translate the little annotations on the assembly plan to avoid minor problems.
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Rating: 3 out of 5
Order complete but lead time a bit long. I was waiting for certain products to continue building my model. Otherwise impeccable service as usual.
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Rating: 4 out of 5
Good service On-time delivery
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Rating: 4 out of 5
Good store. Less good for the site.page locking needs to be reviewed. I hate your cookie policy.
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Rating: 4 out of 5
received my orders except for 1but otherwise very good
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Rating: 3 out of 5
Well-protected parcel shipped quickly. Shipping costs too high, no Mondial Relay option. La Poste rates are prohibitive for small parcels. However, commercial gesture agreed following comments. Great customer service, but shipping policy could be improved. Prices of Games Workshop products sometimes > official prices. Sometimes good
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Rating: 3 out of 5
Good quality model, apparently it's the first time I've bought this brand and it seems more than correct. On the other hand, I find that your prices are very high when you compare identical products on other websites.
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Rating: 1 out of 5
The shipping cost are too expensive I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet today I tried to contact the UK number phone number but the telephone seems to be out of servicedefinitely I won't to purchase anymore from this site
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Rating: 1 out of 5
Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.
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Rating: 1 out of 5
items delivered safe and sound
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Rating: 1 out of 5
Thank you for your reply. Does this mean that you will cancel the order and refund my payment? My parcel has been sent to me, but was then returned back to 1001 Modelkits because the paperwork wasn't correct. I have no idea what has happened to it now - I have emailed them twice but have had no reply. This is very poor service and is a big disappointment. It was my first order from them and I doubt if I will order again. The complete lack of communication, apart from automatic messages such as this request to rate them, is the biggest problem. I just want my order to be delivered!
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Rating: 1 out of 5
I have still to receive my purchases, I was advised delivery would be on 5th February but that did not happen. I was then advised it would very soon but still waiting for delivery to take place. No further correspondence from seller. Still waiting for delivery.
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Rating: 4 out of 5
Fast and efficient delivery, but the products delivered were of B- quality when they should have been of higher quality.
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Rating: 4 out of 5
Delivery a little long but product conforms
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Rating: 1 out of 5
I paid 799€ for delivery (using Mondial Relay) for a figurine that looks like a miniature ... All for 25€ ... I wouldn't recommend this
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Rating: 4 out of 5
I had a problem with my order but I appreciated your reactivity in contacting me as soon as I made my complaint. Best regards. My
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Rating: 1 out of 5
Helaas na ruim 3 weken nog niks ontvangen Ik heb op 23 januari een bestelling gedaan en betaald. Ongeveer 2 weken geeft de track and trace aan dat het pakket moet worden opgehaald door de bezorgdienst. Dit gebeurt maar niet. Twee keer gemaild en de toezegging gedaan door 1001hobbies dat het snel op de post zou gaan. Helaas nog geen resultaat. Ik hoop dat deze review 1001hobbies tot actie aanzet. ik hoop dat jullie dit bericht serieus nemen. Ik heb gelijk betaald. Nu moeten jullie mijn bestelling snel op de post doen. Mochten jullie willen reageren? Doe dat dan maar in het Frans. Dan kunnen jullie wellicht beter uitleggen waarom het zo lang duurt!
Response from 1001hobbies
Sir, Thank you for your feedback. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We would like to point out that the product you have ordered has been destocked in England. The customs formalities were very complicated and therefore very late. Thank you for your understanding, 1001hobbies customer service
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Rating: 4 out of 5
Very good choice of product
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Rating: 1 out of 5
Ordered 10 days ago and still nothing... Not even tracking activated yet. OK, there's covid and therefore longer delivery times, but the delivery costs aren't going down. Thank you for requesting an evaluation when I still have nothing.
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Rating: 4 out of 5
I'm satisfied with the models I've ordered and made. Only the presentation of the model is sometimes a little light (Ex on 3 identical models we find 3 different prices: the manufacturers are not the same and the number of parts certainly either).
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Rating: 3 out of 5
I think you should show what the product looks like in the box (figurines) because I'm a bit disappointed by the quality of the molding-I didn't know this brand. It's not your fault. I'll certainly recommend other professionals.
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Rating: 4 out of 5
Good except delay
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Rating: 4 out of 5
Hello, I have received the missing brush and I thank you for it.
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Rating: 1 out of 5
Helaas na ruim 3 weken nog niks ontvangen Ik heb op 23 januari een bestelling gedaan en betaald. Ongeveer 2 weken geeft de track and trace aan dat het pakket moet worden opgehaald door de bezorgdienst. Dit gebeurt maar niet. Twee keer gemaild en de toezegging gedaan door 1001hobbies dat het snel op de post zou gaan. Helaas nog geen resultaat. Ik hoop dat deze review 1001hobbies tot actie aanzet. ik hoop dat jullie dit bericht serieus nemen. Ik heb gelijk betaald. Nu moeten jullie mijn bestelling snel op de post doen. Mochten jullie willen reageren? Doe dat dan maar in het Frans. Dan kunnen jullie wellicht beter uitleggen waarom het zo lang duurt!
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Response from 1001hobbies
Sir, Thank you for your feedback. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We would like to point out that the product you have ordered has been destocked in England. The customs formalities were very complicated and therefore very late. Thank you for your understanding, 1001hobbies customer service
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Rating: 4 out of 5
Excellent and timely service! Thank you!
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Rating: 4 out of 5
Wide choice of brands and modelsneed only to be a little bit patient regarding delivery timing and I recommend the site to avoid sending suggestions for future orders by filling the mailbox unnecessarilythe package arrived with careful packaging to avoid problems with the most delicate models.
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Rating: 3 out of 5
My first order arrived incomplete with products I had not ordered. But the reaction was quick after my complaint and I'm waiting for a parcel to arrive.
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Rating: 3 out of 5
I had bought the "Pirates of the Caribbean"" as a supplement to a ship model. Of the 48 figures in the set, only 12 were different. In other words, four figures of each type. Putting four captains next to four pirate brides on the deck doesn't really work. Unfortunately, the figures were also very poorly cast. Burrs everywhere and not very detailed. I would have expected more for the price! What a pity...
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Rating: 1 out of 5
10 euros for shipping and the figurine arrived all broken. Congratulations
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Rating: 3 out of 5
Parcel still hasn't arrived It's not your habit Try to find the error
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Rating: 1 out of 5
Impossible apparently to be refunded ... accu lipo on helicopter to 49 euro not charge never served disappointed with the service ended with them pou
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