Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 692 published reviews
5 25,7k 63% 4 6 464 16% 3 2 786 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2021
The delivery time is not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Good service. Just a small error in the order.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/02/2021
Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
Terrible customer service! Never answers the phone and very occasionally emails without giving any answer. I placed an order on 14122020 and at 19022021 I still have NO news of the delivery date.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
legal scam 2 articles in photos and 1 article reÃ
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
legal scam 2 articles in photos and 1 article reÃ
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 19/02/2021
unfortunately damaged could be repaired by gluing so that it is not noticeable
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
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Response from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 19/02/2021
They promise to deliver between 5 and 7 working days and I have been waiting for more than 1 month for the requested products. Support responds with standard answers and no apologies..really pessimp service!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/02/2021
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
Response from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
VERY GOOD PACKAGING
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2021
Delivery too long More than ten days to receive three small pots of paint that you wrote to have in stock.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
Good evening I have just received my parcel this evening and I am very disappointed indeed on the order 2 of the 3 brushes are broken and the marks of paints do not correspond to my order.I wanted paint of the Humbrol mark (mark which I find of very good quality) and on the 6 pots ordered I received only one pot of this mark I do not think of placing any more order with you Cordially Stéph
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/02/2021
EVERYTHING BEST
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/02/2021
the photo etch looks fantastic four… the photo etch looks fantastic four stars is bacause there was no instruction sheet
Response from 1001hobbies
Dear Mrs Edmond, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
the photo etch looks fantastic four... the photo etch looks fantastic four stars is bacause there was no instruction sheet
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Response from 1001hobbies
Dear Mrs Edmond, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2021
Pas op!!! Heb via deze site een model gekocht. Bedrag is afgeschreven van mij n creditcard. Daarna ondanks herhaaldelijke pogingen tot contact geen nieuws meer gehad. Geen bevestiging. Geen nieuws over verdere afhandeling. Telefoonnummer op de site werkt niet en geeft in het Frans aan dat je maar moet mailen. Hoop dat het goed komt, maar krijg inmiddels een slecht gevoel bij de afloop van mijn aankoop hier. Zeker nu reacties op vragen uitblijven. Wil deze ervaring als waarschuwing hier delen.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
The products are perfectTamiya. As for the packaging, it's excellent-each item is individually wrapped and perfectly wedged. As for the delivery time, it's not greatParis-Châteauroux in 7 days Düsseldorf-Châteauroux in 48 hoursObviously Covid isn't as disruptive in Germany! Nothing to worry about, but beware: Amazon makes a lot of money on the same items.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2021
Very very long my purchases from abroad arrive more v
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2021
I am very disappointed with the delivery. There was an error on your part when scheduling delivery by mondial relai. The parcel could not be dropped off at the planned location, hence the return to sender. Unfortunately for me, it was supposed to be a birthday present for February 14th. Ext
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/02/2021
It is the first time I bought in this store and the truth is that I loved the model.The only bad thing is that it has taken a while to arrive. For the rest everything perfect. Thank you very much
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/02/2021
Very good service nice that it was made a mailbox package I was well informed just a pity that it was mostly in French
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/02/2021
The search for a suitable color for the model was negative.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 17/02/2021
Although the goods were in stock, exactly 14 days passed between order/payment and delivery. That could be improved! However, the contents of the delivery were ok.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/02/2021
Pas op!!! Heb via deze site een model gekocht. Bedrag is afgeschreven van mij n creditcard. Daarna ondanks herhaaldelijke pogingen tot contact geen nieuws meer gehad. Geen bevestiging. Geen nieuws over verdere afhandeling. Telefoonnummer op de site werkt niet en geeft in het Frans aan dat je maar moet mailen. Hoop dat het goed komt, maar krijg inmiddels een slecht gevoel bij de afloop van mijn aankoop hier. Zeker nu reacties op vragen uitblijven. Wil deze ervaring als waarschuwing hier delen.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/02/2021
2 weeks for items to arrive website is… 2 weeks for items to arrive website is useless, seems the french only let certain things through borders quickly
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 16/02/2021
No problems on the product sold but used to with other shopping platforms delivery time too long given also the cost of shipping.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 16/02/2021
ABSOLUTELY BAD SERVICE TO DATE NOTHING HAS BEEN DELIVERED TO ME.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
good product correct delivery i recommend there is choice prices are reasonable i will recommend!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2021
Hello, to date I still have not received my order and I have no tracking of the package.however the payment of products has been f
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Plenty of choicea little long for delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Good tracking order perfectly honored with a little delay but acceptabl
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2021
Delivery too long...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2021
2 weeks for items to arrive website is... 2 weeks for items to arrive website is useless, seems the french only let certain things through borders quickly
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 16/02/2021
The delivery time Actually everything is fine except the delivery time If you have to wait 3 4 or even 5 weeks for your order it is very annoying That should be much faster So your logistics organization can be improved With kind regards
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 16/02/2021
I will attempt to turn to Striscia la notizia in an effort to stop you from continuing to act this way.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 16/02/2021
I had to wait a month and a half for the parts...maybe it's not your fault but I didn't fit in!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 16/02/2021
Very good service. Some prices not always in line with the competition and delivery time a bit long. Otherwise all very good.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/02/2021
2 weeks for items to arrive website is useless seems the french only let certain things through borders quickly
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 15/02/2021
Punctual and accurate.
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