1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Lots of model aircraft to choose from at the 172nd, but sometimes you have to wait at least 2 weeks to receive your parcel if the model is not indicated as being""in stock"" at the time of ordering, but indicated as""delivery within 7 days"" or longer.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
It doesn't really look like a model, it looks more like a child's toy! Very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
products were well received and met my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Good service serious site product diversity
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2021
At the moment, the order is lost between the 1001 maquettes shipment and the worldwide pick-up. To be continued...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Perfect! Just watch out for products no longer available in your catalog.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
After ordering a model for a Christmas gift this one arrived a month late so I bought another c xxx gift and upon receipt of the model I sent it back to you for reimbursement on January 22 to date no news of my reimbursement.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2021
I was missing a little pot of Revell contacta glue. Too bad! I'm also disappointed by the acrylic paint. Otherwise, the model is perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2021
Hello. Everything went well from order to delivery. However, I am not satisfied with the assembly instructions, as some existing parts are not listed. There are no instructions for the front mast. I'm also contacting Heller to let them know what I think. This is the first time I've encountered this problem on a large number of models. Have a nice day. Cordi
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2021
for the model no worries on the other hand the paint pots unusable given their very thick textures almost dry.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2021
it's all well and good to offer special offers, but you have to take the competition into account. in principle, that's what drives everyone forward, knowing how to compete on much more than just the products you sell. that's the golden rule, especially as you're pretty well supplied in terms of products !!!! It's your choice and I respect it....... Bonne continu
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
Package not received at this time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Very good. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Large selection of products but lack of new Tamiya Moto products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Very large selection, very good products, satisfactory prices. The processing times are perhaps a little long (not less than a week in my case). Very good site nea
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2021
delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
The price of transport is a little high compared with the price of the model. Otherwise all's well
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Verified Buyer
Rating: 3 out of 5
following a purchase from 07/02/2021
has a lot of products, BUT... has a lot of products, unbearably unintuitive however. Searched for something and it doesn't show up, instead the results are rammed with random crap nothing to do with what I seached for, when later I'm browsing and the thing I was looking for is there, huge pain in the ass trying to find anything in particular on this site.
Response from 1001hobbies
Dear Sir, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2021
has a lot of products, BUT... has a lot of products, unbearably unintuitive however. Searched for something and it doesn't show up, instead the results are rammed with random crap nothing to do with what I seached for, when later I'm browsing and the thing I was looking for is there, huge pain in the ass trying to find anything in particular on this site.
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Response from 1001hobbies
Dear Sir, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/02/2021
Ordered roughly ��50 of paints in December. It���s now February, and they still haven���t arrived. I will not be attempting to buy any paints fro
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/02/2021
I took the chronopost delivery method, and the driver didn't even come to my house, dropping off my parcel at a relay point one or two days late.... more than 20 euros for the service all the same! On the other hand, as far as the products delivered are concerned, there's nothing to complain about: good packaging, no bumps etc. It's only the delivery that's a problem. It's only for the delivery that I
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
Too bad the plexiglass box on Traction 143 is a bit cracked. But it doesn't matter, as the car fits into a larger display case for a Resistan fact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
nothing to say correc
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/02/2021
Dreadful service - avoid this company Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks, I even had to demand my money back. I did get my model eventually, but absolutely dreadful, shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.
Response from 1001hobbies
Dear Mr, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
Dreadful service - avoid this company Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks, I even had to demand my money back. I did get my model eventually, but absolutely dreadful, shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.
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Response from 1001hobbies
Dear Mr, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 06/02/2021
Since November 25, 2020 I placed an order worth 7689 euros and after many emails asking me basically for understanding and patience, I have had to consider the order cancelled on January 11, 2021. They even reply to my mail saying that I will have the amount refunded in 14 working days at the most. However, they could not make it so easy. Today is February 6, 2021 (19 working days later). I write another email and they don't even answer. In short, they have kept 7689 EUROS without processing or refunding the amount 4 MONTHS ago and they have HURT them and they ask me for understanding and patience. Well, I can not understand and I have no more patience. As you can understand, after 4 MONTHS I have run out of patience. You are
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 06/02/2021
Order placed on 26012021 transfer accepted and cashed package shipped not yet arrived and we are at 06022021. Impossible to have contact with seller secretary in unclear French language. I was planning to buy other models even expensive ones but I will carefully avoid doing so by giving you bad publicity I will go to the consumer association trying to get my rights.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
as satisfied as ever with the layouts and speed of order dispatch
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
It's not easy to quickly go back to a previous choice, which makes navigating the site laborious.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
I haven't received the order yet, maybe tomorrow.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/02/2021
Complete afzetterij Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. Ik ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.
Response from 1001hobbies
Beste klant, Dank u voor uw feedback. Onze prijzen zijn afhankelijk van de wet van vraag en aanbod van onze leveranciers. Wij verontschuldigen ons voor dit incident. Met vriendelijke groet, 1001Hobbies klantenservice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
Complete afzetterij Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. I ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.
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Response from 1001hobbies
Beste klant, Dank u voor uw feedback. Onze prijzen zijn afhankelijk van de wet van vraag en aanbod van onze leveranciers. Wij verontschuldigen ons voor dit incident. Met vriendelijke groet, 1001Hobbies klantenservice
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/02/2021
Slecht Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service
Response from 1001hobbies
Dear Mrs, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
Slecht Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service
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Response from 1001hobbies
Dear Mrs, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Bravo for the packaging of each paint container. Careful delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Delivery on time. Concerning the contents, the Revell model paints are of very good quality, but the Heller paints are of poor quality (several pots are almost identical).
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 03/02/2021
I bought from you two items one arrived to me completely wrong the other after 20 days still has not arrived I have sent multiple emails to the French and Italian site with headquarters in Milan and Italian phone number to which they answer only in French or English which is absurd I have also tried to communicate in the Facebook page to no avail because the page is not active you are a bunch of scammers but do not worry I for €80 I do not become poor I will report to the competent police force your unserious position and I repeat of scammers shame on you God damn you....
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 02/02/2021
The delivery is not complete. The decals have not been delivered. The delivery is marked as fully delivered in the system. Annoying because it was a first order. Will there be a subsequent delivery? Or will I be stuck with the difference? Greetings
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