Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 296 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2021
Product was delivered in good condition... Product was delivered in good condition and the quality was what I expected. Delivery time was excessive. I was impressed with the selection of models many of which I've not seen anywhere else in one site. I will shop again from 1001 I will just need to adjust my delivery expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2021
clean and careful shipment, but a little too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2021
Hello RAS on the packaging and contents of the package. However, the processing of small orders takes a long time (?) and is almost instantaneous with competitors. On the other hand, lots of choice and stock. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2021
At last, a store like before where you can find everything you need to build your own home.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/01/2021
Just good Just would like to use more of an international language English e.g.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
Corresponds to my expectations. I am satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2021
I haven't received the paint I ordered... I haven't received the paint I ordered yet!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2021
Order arrived on time but for an all-in-one model (glue, brush, paints) including 3 paints, but the brochure indicates many more colors needed, including mixes. Not very reg
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
Delivery time a little long for the pri
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Verified Buyer
Rating: 3 out of 5
following a purchase from 16/01/2021
I haven’t received the paint I ordered… I haven’t received the paint I ordered yet!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2021
Such a small package in such a big box! Not very ecological.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2021
Disappointed with the delivery I had ordered a tube of glue with a long metal tip as well as paint the tube arrived broken in 2 the glue was spilled all over the envelope ... surprising that it was not better packaged or in a separate bag necessarily that in an envelope the tip would bend .... What's more, it took me a week to receive delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
Product as described, very well packaged. I am satisfied
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Verified Buyer
Rating: 3 out of 5
following a purchase from 15/01/2021
The products were great and well packaged, however delivery took 5 weeks to arrive and it was difficult to get a response from. I spent about 3 weeks trying to get in touch with 1001 Modelkits as the delivery tracking info hadn't changed. I can see they've put an email address on their website now so hopefully this will improve. I understand Covid/Brexit/recent weather are causing delays, however I've received similar packages (size and value) from France in less than a week. I would encourage 1001 Modelkits to look at other couriers. I would order again, but expect a long wait for delivery.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 14/01/2021
I give 1 star only because it is impossible to give zero. Absolutely terrible and unreliable seller. Order placed on 0712 and never arrived. despite the tracking information communicate that the material has been delivered to an operational center SDA customer support first tells me that it has already been delivered later they have not even deigned to respond. By law an honest seller past the 30 days should resolve the issue or provide compensation but this was not the case in fact they stopped responding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Delivery time a little long but products conform. Perhaps due to the current situation. Otherwise very
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2021
The product (radio controlled helicopter) delivered was incomplete and appeared to have been in stock for a very long time ( the DCU on the batteries says '03-2018')! A request for return and refund was made on 2812... an e-mail sent back on 71... still no news!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2021
The item I received in my parcel was not the one I ordered! No answer to my claim by email! Wrong item delivered and no answer to my claim by E
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2021
Desperate access to the site In my experience t:ouffu bad link between pages and DESPERATE SLOWNESS Both with Linux and Windows On the other hand rich site Fast enough delivery despite the crisis
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2021
Order 243996 (or SEJRO3IRA) from 19122020 cancelled on 28122020. An order cannot have 2 different references (dubious management)??? I had to go and refuse the parcel (sent on 05012021) that 1001 maquettes should never have sent following the cancellation accepted on 28122020 before sending. The parcel is on its way back and seems to be blocked on the logistics site. As 1001 Maquettes has proof that the parcel is on the return and that I refused it, I am now requesting reimbursement of the direct debits made and cancellation of the following ones. I can see from TrustPilot that this company scorns its unhappy customers. If I don't get my money back soon, I'll be forced to contact other dissatisfied customers and take legal action, starting with the promises the company sent me by e-mail (which they haven't kept). I also received an e-mail asking me to finalize an order that I had never placed, nor even put the items in question in the shopping cart (attachment to the e-mail that I sent directly to the seller). Clearly this company takes the liberty of inventing fictitious orders BRAVO. I find these methods very limited
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2021
Over 2 weeks for 8 pots of paint declared in stock on the site - logistics need to be reviewed
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Verified Buyer
Rating: 3 out of 5
following a purchase from 14/01/2021
I ordered my items on 27 December 2020 and they still haven���t arrived. I know this may be a result of this country���s stupid, pointless Brexit but it would be nice to know when the delivery may appear. It has never taken this long with
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/01/2021
Package arrived safely but did not arrive for Rey
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/01/2021
Finally!!!!!!! after 2 months my order has arrived. I have not opened the package but apparently everything is correct but the wait has been too long.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/01/2021
Besteld op 18/12 en meteen betaald. Nog niets gehoord en ontvangen. Bestelling is in behandeling en dat is het.Mij zien en horen ze niet meer!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2021
Everything is perfect on the 1001 maquettes side, the delivery problem comes from colissimo unfortunately.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/01/2021
I loved the kit. Enjoyed putting the motorbike together. There were a few little things with the kit which were difficult or unclear, and somethings were not very precise. However, overal I enjoyed it and it looks nice
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Verified Buyer
Rating: 1 out of 5
following a purchase from 13/01/2021
Besteld op 18/12 en meteen betaald. Besteld op 18/12 en meteen betaald. Nog niets gehoord en ontvangen. Bestelling is in behandeling en dat is het.Mij zien en horen ze niet meer!!!
Response from 1001hobbies
Mr. Geuskens, Bedankt voor je feedback. Onze klantenservice neemt zo snel mogelijk contact met u op. We kijken er naar uit om van u te horen, Klantenservice 1001 hobby's
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2021
Besteld op 18/12 en meteen betaald. Besteld op 18/12 en meteen betaald. Nog niets gehoord en ontvangen. Bestelling is in behandeling en dat is het.Mij zien en horen ze niet meer!!!!
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Response from 1001hobbies
Mr. Geuskens, Bedankt voor je feedback. Onze klantenservice neemt zo snel mogelijk contact met u op. We kijken er naar uit om van u te horen, Klantenservice 1001 hobby's
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/01/2021
All received and packaged correctly, it took a little longer than expected but it coincided in holidays and it is understandable, I will buy again.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/01/2021
It’s been close to a month (order… It’s been close to a month (order placed on 12/16/20) and no package has arrived. If the package ever arrives I will give a review.
Response from 1001hobbies
Sir Delicce, Thank you for your feedback. We would like to inform you that we have contacted the carrier who informs us that your package is ""Arrival at the office of exchange in the country of destination (US U.S.A.)"". We understand your impatience, and apologise for the delay in transport from France to the USA, but you will understand that current conditions may also delay packages. See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2021
It's been close to a month (order... It's been close to a month (order placed on 12/16/20) and no package has arrived. If the package ever arrives I will give a review.
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Response from 1001hobbies
Sir Delicce, Thank you for your feedback. We would like to inform you that we have contacted the carrier who informs us that your package is ""Arrival at the office of exchange in the country of destination (US U.S.A.)"". We understand your impatience, and apologise for the delay in transport from France to the USA, but you will understand that current conditions may also delay packages. See you soon on our website 1001hobbies
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 12/01/2021
Simply everything as it should be. For the delivery d.d. DHL can 1001 modellbau nothing. 4 stars
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/01/2021
Good selection easy to use web site and timely delivery
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 12/01/2021
Quick in shipping Very good price
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/01/2021
Not so positive! I still have no product! Ordered 23-12 and paid immediately yet to receive nothing.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 12/01/2021
I usually only give positive reviews but in this case I will have to make an exception...the 1:43 scale model although it arrived in perfect packing condition has an obvious manufacturing defect in the front. Basically it has a crooked front bumper....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2021
I placed an order on 29122020 and I still haven't received it to this day on 12012021 I asked by email where my order was and I haven't had any answer the wait for my order is very long! More than 2
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/01/2021
I sent in my order and still haven���t received it , the weird thing is I have ordered other parts from different sources at later dates and I���ve received them , where���s my order ,where��
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2021
No problems with my order
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