Customer reviews of 1001hobbies

It has been weeks since I ordered one... It has been weeks since I ordered one roll of oracover and still have not received it...

I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider

I placed an order on December 19 I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.

I'm still missing an article and no one is answering me.

Material conforms and in good condition. Received on time despite the holiday season Follow-up information not very coherent.

On the site, it's marked products in stock. They take the money from the account and then they tell me they're out of stock. I waited 1 month to receive my parcel. And they didn't want me to cancel my order and get my money back...

I placed an order on December 19 I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.

I must be the only one who has not received my order I placed an order on 15-11-2020 a month later they tell me that there has been a problem and that they ask for it again on 23-12-2020 they ask for it again and today 02-01-2021 it still has not arrived and all they say is that they are preparing it. They have been preparing it for 10 days and they do not tell me if it will arrive on January 5 which means that I will have to buy something else of course in another place to have a gift for the Epiphany. A disastrous

The order tracking does not work well the page does not give exact information it should be designed in a different way to make it more visible.

I have still not received this item despite ordering on 5th December. I cannot find any contact details for this company to chase it up with them so I���m assuming this is a fake co

Would have been 5 stars but you use the worst courier on the planet

Fast, compliant shipping

On that score: Respect. Go to

Nothing good To begin with, we had to buy a new remote control for 60€ because the one that came with the boat didn't work, and since there's a covid, there's no soap. Then we noticed that the rudders weren't mounted in the right direction, but that's not all, the parts inside weren't properly installed.

Package received late but well packaged. Quite satisfied apart from the stamp.

Hello, my order was placed a few days before Christmas. It was not a problem that delivery would be delayed - especially because of the holidays. However, in the days that followed I kept getting emails asking me to complete the order even though I had transferred the amount. I received no reply to my e-mails. Only after contacting Paypal was there a brief response. When I placed the order with "1001Modellbau"" before Christmas, I was of the opinion that it was a German model making mail order company. If I had known that the company was based abroad, I would not have placed an order. Because of the current problem with Covid-19, I always have orders delivered to packing stations (which are operated by DHL) whenever possible. This is usually no problem with German retailers. Due to negative experiences, I know that delivery from other European countries to packing stations is often not possible - for whatever reason. This is also the case in this case: although a Packstation is specified on the delivery address, the goods were sent with dpd. It is possible that the shipment will be lost for a few euros, but with an order value of approx. 100 euros I will try to get the money back. My suggestions for improvement: 1. better organization of the ordering process 2. better communication with the customer 3. clearly formulate the delivery conditions or indicate the logistics partner clearly when ordering.

Wide selection. Reliable. Fast delivery. One star less: Improve site search. Not enough detailed options. The results are often too messy. For example, in the model railroading section (look on the big specialized sites and you'll understand what I mean).

It took a little too long to send because of the resonance there is p

I am generally satisfied with the service. The catalog is extensive although as they keep products that are not available sometimes this brings confusion and I think it is a negative aspect. Otherwise the information about orders is fluent, the treatment is very correct when you have to contact by phone and shipments arrive well. The reco

I am aware of the complications of the... I am aware of the complications of the holidays & Covid that may affect shipping ... but my order from Dec 10th has not arrived yet as of today (Dec 31st). Therefore until my order arrives it is impossible to give a positive review.

delivery time a little long postage a little expensive but I have no choice you are the only ones on the market to have so many models and decals I am looking for a breguet 14 172 to customize it in LATECOTER AERIAL LINES as soon as you have it available let me know

parcel arrived in good condition but the delivery time is much longer but excusable in view of the context and the current period.

item in perfect condition and very quick in the delivery

Products as ordered. The only drawback is the price of delivery, which is still too high, especially for the packaging, which is still very mediocre.

I followed the instructions as to which colors to buy for the model purchased as a gift. I ended up with 0 matches with the indications on the box. Extremely disappointed and unworthy service. I hope you can find a solution quickly. Thank you After contacting 1001hobbies an efficient solution was found and I hope that in the future the indications on the site will be more accurate.

10 euros for delivery in 72 h... It's been more than 10 days and still nothing. I'm deleting this site from my favorites

I am aware of the complications of the… I am aware of the complications of the holidays & Covid that may affect shipping ... but my order from Dec 10th has not arrived yet as of today (Dec 31st). Therefore until my order arrives it is impossible to give a positive review.

On 3-11-2020 I placed order 061QQVVVGO. On 7-11-2020 I placed the order UXCLSJOPI. These two orders are grouped in another one with number 229785 with date 13112020. Later I place the order GHFSZABMT with date 16112020. After showing my concern for not receiving anything, they send me an email telling me that it seems that 229785 has been lost. I don't know anything about the other one. As of today 31122020 I have not received any of the orders.

Great customer service helpfulness regarding info on the mishap since Order placed on 2911 and package received on 3012.

I still haven't received the comma

Bought wooden puzzle on 1712 with guaranteed delivery for 2412 Maxi and therefore the assurance of having a gift for Christmas for my son. Delivered by parcel relay on..2812. So no gift for Christmas. Battle to get someone on the phone ( 2312 ) only to tell me that it's not their fault it's Chronopost. Insisting that it should normally be delivered on time, I wait in vain. The saddest thing, on top of the fact that my son didn't get his present, is that they charge you a delivery guarantee surcharge of nearly 15€ for nothing and with no refund. ""sorry"" IT. The human side and understanding would have been a plus by refunding unnecessary costs. Or a voice to say sorry...to no avail and this since

Their mock-up description page was wrong and after complaint no plan to correct it is announced as to trap subsequent customers. And the claims management is unclear and not explicit, looking like an additional scam.

a big delay in the dispatch of the package during the festive period (order placed on the 12th and dispatched on the 21st for a product in stock), so it arrived after Christmas and in slightly fragile packaging. Fortunately, nothing was broken or lost, and the recipient no longer believes in Santa Claus.

Not happy I booked a product well before Christmas..7.12.20. It was in stock! I then received an email about to be delivered with tracking not available for 48 hours on 18.12.20which never got beyond expecting..then suddenly after Christmas another email saying was delivered 29th December. Will never use this company again. Very very disappointed. All communications, when I could get them in French.

Nice item, but the parts are not cut properly, which is a shame. Very difficult to build.

Despite the rush everything delivered neatly on time Very satisfied!

Treasure Hunt Although the website is not the easiest to navigate, 1001 Modelkits has some hard to find kits and aftermarket supplies that are not found in most online hobby stores. For this reason, I usually check other websites first.

Delayed delivery.

Don’t waste your money, chances are you won’t ever receive purchased items Paid extra $25 for expedited shipping. Has been two weeks since purchase, still no item that was paid and ordered. This company is garbage , responds in French , and takes way too long to respond on inquires. Don’t waste your time or money , they are awful.

Not happy I booked a product well before Christmas..7.12.20. It was in stock! I then received an email about to be delivered with tracking not available for 48 hours on 18.12.20which never got beyond expecting..then suddenly after Christmas another email saying was delivered 29th December. Will never use this company again. Very very disappointed. All communications, when I could get them in French.