1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Outside Company For a company out side of America, the service is pretty good.
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Response from 1001hobbies
Dear Mr Kruszewski, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/12/2020
The shipping time didnt seem very clear and I was unaware of how long my order would take. Once the shipping commenced it gave me a better idea of its status just still not an overall delivery date. Otherwise I was very pleased.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2020
I am very pleased with my purchase but very unhappy because the instructions are not in French and it is very constraining to use my gift I sent an email but I received a response only for the purchase of spare parts and manuals.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Complicated period in terms of dela
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Nothing received yet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
package received with unprotected brush and ab
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2020
First order, the item purchased was no longer available. I was offered a credit note, which I accepted, but it was for the wrong amount. The problem was solved immediately after opening a PayPal dispute. Second order made with part of the famous credit note. Order received complete and on time.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/12/2020
The shipping time wasnt very clear The shipping time didnt seem very clear and I was unaware of how long my order would take. Once the shipping commenced it gave me a better idea of its status, just still not an overall delivery date. Otherwise, I was very pleased.
Response from 1001hobbies
Dear Mr Joaquin, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
The shipping time wasnt very clear The shipping time didnt seem very clear and I was unaware of how long my order would take. Once the shipping commenced it gave me a better idea of its status, just still not an overall delivery date. Otherwise, I was very pleased.
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Response from 1001hobbies
Dear Mr Joaquin, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 19/12/2020
Bit strange that I can already give my opinion now because I ordered on 4-12 and have not yet received the order it is now 19-12 - it is now 23-12 and when I look track and trace it says - Package has not yet been received or processed by PostNL
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 18/12/2020
I ordered a puzzle on 241120 shipped on 2611 and it still has not arrived! Order Num 3BCPTJQHG.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/12/2020
Beautiful Tamiya model aircraft 1:48 swiftly delivered from France to Italian address in good condition. The laptop web site better than the iPhone version, which seems to have some key links missing (e.g. legal info and password reset)
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/12/2020
Not so good as a first experience because I got the wrong merchandise. But very well afterwards because after an email they acted immediately to send me the right merchandise. I will definitely buy again.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 18/12/2020
As much as in general it is a serious efficient store with good assistance over several years I have had some unpleasant surprises including lastly sending a model that was not ordered instead of one moreover of a different scale that was no longer available even though it showed up on the site. I don't know if the mishap was due to a failure to update the site in real time but I would have found it more logical to keep the money on credit for a later order rather than send a model that I was not interested in forcing me to waste time sending it back. That aside, I am pleased with the wide variety of models and the reliability of the system.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
I'm very happy with my order, but I'd like to point out that it took me more than a week to receive it, and that it was impossible to track it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
I ordered it 20 days ago and paid for it, but when I log in to the parcel delivery service I see that it hasn't been sent by 1001hobbies. I then asked why by e-mail and got no answer. I have adapted it because a good follow-up has been made.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Very good product fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
If the order took a long time to reach me the items are conform
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2020
Long delivery times
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2020
A week before Christmas I still see nothing coming. Order placed on Nov 30th, expected to arrive on Dec 10th, and still nothing on the 18th. Impossible to reach by phone and no answer despite emails sent. Maybe I'll get an answer with c
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2020
No news of my order placed ten days previously. No response either by phone or e-mail.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2020
Fast delivery time... However, the situation became more complicated when we had to return one of the products in the order (a product that did not meet our expectations): the request had been made on the site for over a week now and still no message authorizing the return. Customer service is unreachable by phone. In short, it's better to be totally satisfied with your order and have nothing to return.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2020
Ordered 2 weeks ago. It's a disaster!!! Out of 2 available items, 1 was transformed into a credit note and the other was shipped, supposedly 3 days ago. Since then my parcel is in the wild? No indication of pick-up on the Mondial Relay website. I'm not satisfied and I won't give up! Even if you can't be reached by phone or e-mail, I'd like you to explain what's going on. I don't agree with your slogan "Our customers love us".
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Great store and lots of wonderful products. However, my order of 23 11 arrived on 1712 ( contrary to the delivery forecast at the beginning of December) I would have liked to have been warned when I placed my order that the toy was not available immediately. This is a
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2020
Ordered 2 weeks ago. It's a disaster!!! Out of 2 available items, 1 was transformed into a credit note and the other was shipped, supposedly 3 days ago. Since then my parcel is in the wild? No indication of pick-up on the Mondial Relay website. I'm not satisfied and I won't give up! Even if you can't be reached by phone or e-mail, I'd like some explanations. I don't agree with your slogan: "Our customers love us".
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 18/12/2020
I am writing again to insist that I placed an order more than a month ago and I still have not received it and I have not received any answer or solution. Here there are people who write that everything is perfect, of course it is not my case and it is not the case of many other people who write. It is unbelievable that they do
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 17/12/2020
Package arrived with new product box already opened previously with bumped and crushed corner and broken opening tab
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/12/2020
Somewhere along the shipping path the… Somewhere along the shipping path the box lid side were in contact with moisture and now pulling apart from the moisture damage. Inside contents are OK. Not sure what happened, but somewhat disappointing. Even shipping lable on carton is unreadable.
Response from 1001hobbies
Dear Mr FEDERHOFERi, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 17/12/2020
Don't even think about buying. I am editing a previous review because the system won't let me make another review. This is my second review of the same order. I ordered it 20 days ago I made a review 4 days ago that they answered me today telling me that customer service will contact me lie. They send you a tracking number from the post office showing that they have not delivered the package to the post office for delivery. I will continue to update every day the valuations for everyone to know.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 17/12/2020
I am tired of not getting an answer about an order I placed on 11-15-2020. More than a month and they have not even delivered it to the post office to deliver it. Please give me my money back because if it doesn't arrive before 12-23-2020 I don't need the order anymore.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
Please .... pay attention to the delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
order very easy on the site reception of the goods the day envisaged... perfect now it does not remain any more but to see once the model my
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
Hello The M1A1 Abrams Nato RC 172 tank ordered as a birthday present is not working. We have contacted you via your interface in order to find a solution and our message has not been returned. Please contact us to resolve the situation.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
Unacceptable order placed almost 2 months ago and still being processed I will no longer order on this site it's been 2 times that it's the mouis
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2020
Delivery time long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
Somewhere along the shipping path the... Somewhere along the shipping path the box lid side were in contact with moisture and now pulling apart from the moisture damage. Inside contents are OK. Not sure what happened, but somewhat disappointing. Even shipping lable on carton is unreadable.
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Response from 1001hobbies
Dear Mr FEDERHOFERi, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 16/12/2020
perfect merchandise. shipping a little slow but nothing negative to report.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/12/2020
Neat heur That will get me through the lockdown
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/12/2020
Fast delivery good service
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/12/2020
Good experience It is only not that nice to recieve emails in french when you cannot read it The website is in multiple languages only the emails not yet
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