1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
probleme avec mondial relais de nantes car le point relais ou il est sencer et être arrivé depuis vendredis 11 decembre a 11H15 A MODA ELNISSA A NANTES ne le trouve pas si vous pouvier faire quelque chose aupres de mondial RELAY je vous en serait reconnaissent car j'attend ce commande c'est pour noel. JE vous laisse mes cohordonne monsieur caens donovan numéro de colis 96646045 ainsi que mon mail pour une eventuel reponce cordialement
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2020
This order was shipped over a month ago... This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again
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Response from 1001hobbies
Mr. Sackman, Bedankt voor je feedback. Wij willen u erop wijzen dat wij vandaag contact opnemen met de vervoerder om te weten te komen waarom het pakket in de Verenigde Staten is geblokkeerd. Wij zullen ons best doen om ervoor te zorgen dat deze levering zo snel mogelijk plaatsvindt. Dank u voor uw begrip, 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
Very disappointed by this site is not 1st order and last paintings order November 30 ship December 9 after we will say it's covid ... Good apologies, I live in Paris and the store is closed, so I have to pay shipping costs. Then they'll tell us it's shipping delays, and on top of that, I'll have them delivered to a relay point, so maybe I'll get them in January !!!! I ordered fabric from Hong Kong and had it delivered in a week with free shipping... Then they tell us to support small small businesses.... Look for the mistake... I wouldn't be doing good publicity and I'd say that ordering from Hong is cheaper and more convenient.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
bonjour je suis pas content la boite est arrivé écrasé mon mari est un collectionneur et les boites son tres importante deja l'envoi a ete tres long et en plus arrive en mauvais etat et en plus une boite non fermer j'aimerais un geste de votre part pour le désagrement pour une premiere commande je ne suis pas satisfait du tout cela n'est pas tres serieux cordialleme
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
simply impeccable!!!...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Very good! Very large selection, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Despite a small problem quickly solved when creating my account, I received my order within the promised time. Thanks to Laure in customer service for her professionalism and responsiveness.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
One of the items was announced to be in stock when it wasn't... Too bad... Delivery time longer than expected. Was able to contact someone easily... That's a plus. Satisfied all the same.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
Ordered December 1st and still nothing received! It seems that it is still not transmitted to mondial relay !!! Abuser !! Will I get it for Christmas
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
Ordered the 412 with expected delivery on 912 but on the site still waiting to be processed, so very disappointed for my 1st order on this site. I dare to hope for a favourable outcome.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Order conformed and received within the advertised time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Impeccable parcel. The post took a long time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
Ordered the 412 with expected delivery on 912 but on the site still waiting to be processed, so very disappointed for my 1st order on this site. I dare to hope for a favourable outcome.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 14/12/2020
Great product but shipping took a very long time.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 14/12/2020
The parcel took 21 days although 7 days were initially specified. You are repeatedly put off and it is not possible to cancel even if the parcel has not yet been sent. After sending it back because the parcel arrived much too late, there was still no refund after more than a month. That was the first and also the last time I ordered anything here.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 14/12/2020
Lots of choice but in case of an incorrect delivery very poorly accessible service department If it does manage to make contact the problem is solved satisfactorily
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 13/12/2020
Products and delivery as expectedeverything ok.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2020
I haven't received the right article
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2020
Still waiting for my parcel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Parcel well received delay a little lo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Received on time and in good condition
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2020
Order placed on 1411 for an item said to be in stock and barely delivered on 1212...not very serious.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/12/2020
I have not received it yet.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/12/2020
Great product but a little slow on delivery, Probably my error for not checking, this is a french company despite the .co.uk
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Efficient site, good customer service ... But you can order products that are not in stock without knowing it. It would be better to know when ordering. A bien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
nothing to (re)say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Unfortunately, my grandson's model was due to be delivered between 0412 and 0912, but he only received it on December 11. His birthday was 5122020. Too bad for this re
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2020
still not received my coli since november no explanationa bit disappointing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Received on time product conforms
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2020
I'm disappointed with the model, I thought I could build it from scratch, but it's just a piece of wood that you cover over. I'm really disappointed, especially for the price it costs.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2020
Product ordered in December 2020. Product expiry date October 2019... Cyano hardened and unusable. Very d
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Very pleasant site, fairly well presented, but a little slow to access the desired pages.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/12/2020
I have not received my order yet. Impossible to give a good opinion after more than 1 week. The shipping information is false.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 11/12/2020
The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.
Response from 1001hobbies
Dear sir Graham, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/12/2020
Not the best customer service or quality Placed an order and then my problems started! Had no order confirmation just payment details, upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order, and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2020
Metal earth model received with twisted packaging so model damaged and a brush c
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2020
6th negative review... order 711 ... no reaction apart from a message telling me that customer service will contact me ... I'm still waiting ... I'll have to move up a gear with registered mail and procedure and etc etc ... too bad, I just wanted to make a model and not have to deal with this! in any case, one thing's for sure: NEVER AGAIN will I get 1001 MAQUETTES !!!! reply this morning from customer service, who are supposed to get back to me today ... that's only the third time and still nothing ... what a box!
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Verified Buyer
Rating: 3 out of 5
following a purchase from 11/12/2020
The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far it hasn't been located.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 11/12/2020
ordered article is delivered and in order ordered on 23-11 delivery time of 15 days (11 working days) is very long was intended for St. Nicholas Eve unfortunately only delivered on 8-12
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 11/12/2020
Very bad service I am waiting for a package since Monday. And now they put me stopped at the post office for incidence
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