1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
I have been very happy with the models... I have been very happy with the models and the service.
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Response from 1001hobbies
Dear Mr Webber Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
when choosing an item on the site, information should be provided on availability - we discover the wait after the fact
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Positive point: a wide selection Negative point: the price of some models
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2020
My order didn't arrive on time, even after a telephone conversation, the deadline I was given didn't correspond. What's more, I ordered subjects that were painted in the photos, whereas in the box they were to be PAINTED. I reported this by phone and the person I spoke to told me that she would give me a credit of 700 euros.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Just a small question mark about the transporter. But as for the rest, it's all part of the series.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/10/2020
Simple. They sent the wrong size/scale of tank track and they sent 2 sets of the wrong size track. Let's see how long it takes '1001' to correct. I sent back the two sets last week - October 8th 2020
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2020
wrong scale / size sent Simple. They sent the wrong size/scale of tank track, and they sent 2 sets of the wrong size track. Let's see how long it takes '1001' to correct. I sent back the two sets last week, - October 8th, 2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2020
Small delivery problem but overall excellent material
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/10/2020
Worst excuse of a model I���ve ever seen None of the parts fit properly without major Cutting, scrapping etc. Normal Testors model would not work on what ever material was used on this mold. Canopy did not fit at all Nev
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/10/2020
wrong scale / size sent Simple. They sent the wrong size/scale of tank track, and they sent 2 sets of the wrong size track. Let's see how long it takes '1001' to correct. I sent back the two sets last week, - October 8th, 2020
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
Incorrect item delivered Incorrect item delivered. After waiting several weeks for my international delivery (from 1001 Modelikits in France), instead of receiving the Huey Decal Set that I ordered, I received decals for a Japanese warship! The company website gives no email contact details for customer service. Very disappointed.
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Response from 1001hobbies
Dear Mr Greenfield, Thank you for your feedback. We apologize for this incident. Our customer service has price contact with you in order to obtain photos. We thank you for sending us these photos as soon as possible so that we can find a solution as soon as possible. Thank you very much, Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
This is not at all the item I ordered! The parcel arrived folded into a ball in the letterbox.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2020
No worries with the service. But above-average rates.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/10/2020
Incorrect item delivered Incorrect item delivered. After waiting several weeks for my international delivery (from 1001 Modelikits in France), instead of receiving the Huey Decal Set that I ordered, I received decals for a Japanese warship! The company website gives no email contact details for customer service. Very disappointed.
Response from 1001hobbies
Dear Mr Greenfield, Thank you for your feedback. We apologize for this incident. Our customer service has price contact with you in order to obtain photos. We thank you for sending us these photos as soon as possible so that we can find a solution as soon as possible. Thank you very much, Sincerely, 1001hobbies customer service.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 11/10/2020
Order done and paid but hear nothing more
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Verified Buyer
Rating: 1 out of 5
following a purchase from 10/10/2020
Good service. Great products
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Verified Buyer
Rating: 1 out of 5
following a purchase from 10/10/2020
I love the way you treated me great customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2020
Order complete and delivered in record time. Well done. Site highly recommended
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2020
well satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2020
very good transaction correct price and delivery See you soon for new orders Thank you A.PELL
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2020
Effective for models, much less so for accessories such as expensive paint, and no choice but to go to the competition to find what you need to paint a model, and what's more, at an affordable price. Dom
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 10/10/2020
I have not received my order
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/10/2020
1001 models have an extensive range of quality models and give a prompt service but I have had to drop one star as they don't always prove to be the best on price.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 09/10/2020
The package was not sent as a gift as requested and was not marked as a gift with contents of no commercial value. The recipient in Israel must pay customs and fees. please forward to the sender.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2020
I mistakenly made a scaling error on some parts that I sent back without anything happening despite reminders. When you register my credit, the bill will go up by itself. For the moment I don't find you very efficient.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2020
I mistakenly made a scaling error on some parts that I sent back without anything happening despite reminders. When you register my credit, the bill will go up by itself. For the moment I don't find you very efficient.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 09/10/2020
Received item Received item. Very long shipping time.
Response from 1001hobbies
Dear Mr Fernandes, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2020
Received item Received item. Very long shipping time.
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Response from 1001hobbies
Dear Mr Fernandes, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2020
process tres : rapididté - efficacité mais ... par contre prix des figurines parfois trop élevé et prix qui se modifieent suite à la visite précédente : donc j'ai acheté ailleurs .... benchm
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/10/2020
The shipping service is fast and effective. The product catalog is very wide, including the decals. I do not rate the fifth star for the prices as they are somewhat higher than those of other suppliers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2020
No problem with this order, but a mix-up with the previous one...... Products displayed as being in stock but not ... and prices not really competitive....dommage...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2020
Product conforms to my expectations delivery a little long but given the context I do not hold it rigueu
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/10/2020
Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als �aangemeld� maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel want het pakket is vandaag 12 oktober na een stevige en harde review op 6 oktober geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2020
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als 'aangemeld' maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
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Response from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/10/2020
It took a little while for the order to be delivered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2020
No worries about ordering, the application is simple. The product arrived quickly and in perfect condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2020
After a catastrophic first order, this site has made up for it. The prices are a little high but the service is there and it's imp
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/10/2020
Arrived in good time
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/10/2020
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als ´aangemeld´ maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
Response from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 05/10/2020
Good product
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