Customer reviews of 1001hobbies

Package did not arrive and support takes several days to respond.

Pre-ordered an item, waited for a year, were told the product was about the get shipped, and we didn't get anything. Two months later we asked what's up and were told that product was out of stock again and we should choose a different product or they'll give us a refund. But then they found it somehow and we received the product the other day. A lot of back and forth and confusion, but happy that at least we got the item in the end cause I was begging to feel this might be a scam.

I ordered a large cyberpunk shirt, and I was sent a small on top of that, it was shipped late as well. I’ve tried to contact the merchant multiple times, and I have received absolutely no response. I’ve been completely ignored, and I’ve only received a couple of generic automated emails that were in French, and some of that French text was instructing me to translate it using Google Translate, which has just ridiculous. I’ve got no other choice but to contact my bank and file a charge back.

Terrible tracking of the order, updates are non existent or unclear

After a year of waiting still waiting for my package.

Good order tracking despite the manufacturer's delays

I am still waiting for a response after a month...

Order not received and no info from customer service

Item not received

Shipment as expected. Quality packaging and short deadlines. Impeccable therefore!

The shipment took too many days, and the description of the boxes is not always clear to understand the content.

I placed an order that was supposed to be delivered, the package is nowhere to be found, you try to resolve it via email, no response, I will never order here again, they didn't put the house number on the package.

everything to your liking

Client for years. First disappointment. More than 2 months of waiting... fortunately, it wasn't a gift or surprise for someone else. This won't stop me from ordering again anyway.

Price and shipping cost is reasonable. Shipping as quick. However, packaging is no good. No forms or bubble wraps just a perfect fit paper box. And the box is thin and flimsy. Actual box of the kit has multiple damages especially on corners

Good and fast service, the only thing I find disappointing is that the Dutch language is not mentioned anywhere in the instructions.

It is absurd to travel 60 km to go to BRT to pick up the goods. At home, do we need to include shipping in the purchase of materials???

The products are amazing and at a very good price. I don't give it 5 stars because the shipping time took a long time because they didn't have the product in stock, more than a month. Still, I will buy again on this website

Deplorable, customers waiting for ages on a product that is in stock. I do not recommend. One and a half months to deliver without any commercial gesture.

The description of the item does not match the content at all. It says diecast assembled model. It is completely plastic, NOT ASSEMBLED AND NOT PAINTED

I have not received any news regarding my order and no response to the email for a month. At that point, I activated PayPal's purchase protection. The next day they shipped the package. When it arrived, however, one model was missing. Unreliable

Catastrophic. Order of 3 items, one delayed delivery for 3 weeks. I therefore decide to remove this item. Delivery arrived at the wrong address, return to sender. Request for resending the order, but still nothing for 2 weeks

Never again. Bad after-sales service. What I ordered hasn't arrived and no one is responding.

Hello, I wasn't aware that the delivery would not take place within a few days... one part was not available and the others were waiting for the last part.

The product ordered does not match my order

Everything is great, just a bit long for delivery times.

My order hasn't arrived

Arrived as per order after a week from the order

Order placed on March 31 for a birthday pre-order. Was supposed to be delivered at the end of April, but the delay kept increasing until I was finally delivered in early June. Collectible item poorly packaged, even the box without bubble wrap, nothing. Fortunately not damaged. Disappointing.

Perfect delivered quickly but the packaging is a bit light the model box was not secured inside

ras

I have not receive my pre paid order

I received the wrong order.

Order executed with delay but without error.

I placed an order on May 10. A Peugeot 206. I received the wrong product (a Peugeot 307). I communicated this and they told me I had to send the item back and when they received it, they would send me a coupon worth €45 to buy the item again. When I received the coupon, it didn't work. I contacted you and to my surprise, I received an email saying that my item has arrived back to you and that you would send it to me again. I trusted that you would send the item I ordered, but no, I received again the Peugeot 307 that was sent by mistake and that I DO NOT WANT. Please let me know once and for all what I can do because a month later I still do NOT HAVE THE ITEM I PAID FOR AND THAT WAS A BIRTHDAY GIFT I HAVEN'T BEEN ABLE TO GIVE.

goods ordered-paid in February 2025 and received May 2026 with several promises to receive it earlier (June, September, December 2025 or even January 2026...) unacceptable and I do not recommend this site at all.

This time everything is good, last time less so

Irregular prices, some cheap models and others expensive compared to other websites. They take longer to ship the order than the customer expects. Huge and varied stock, unbeatable!! There are references that can only be found here.

No goods received, no feedback upon request

The shipment arrived much too late. No feedback from support, despite multiple inquiries! Never order here again!