Customer reviews of 1001hobbies

Good overall despite the difficult economic climate. Sincerely

Took over 2 weeks to arrive. Could have been shipping. But pleased with the product.

First shipment returned to sender, then my order was shipped to me urgently.

ORDER STILL NOT RECEIVED AFTER MORE… ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS. Order: S4Q0KVYOH Placed on 04-27-2020: April 27th, 2020: I ordered 2 tins of paint, £10.00 each + £5.99 shipping, total £27.97 Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27. June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice (+ or - 5% of the original value). June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher. June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th. June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order. June 17th, 2020: A reply – at last! – but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously). I have tried to ring on numerous occasions, but the phone number does not work. Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere. HOW DO I GET MY MONEY BACK?

ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS. Order: S4Q0KVYOH Placed on 04-27-2020: April 27th 2020: I ordered 2 tins of paint �10.00 each + �5.99 shipping total �27.97 Today June 17th 2020: The goods have still not arrived May 30th 2020: I emailed 1001 Modelkits to enquire about my order of April 27. June 2nd 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product or a different product of my choice (+ or - 5% of the original value). June 4th 2020: I replied to say I would accept an alternative product priced �7.99 plus a �3 voucher. June 6th 2020: Having had no reply from them I re-sent the email of June 4th. June 10th 2020: Having had no reply to either of my previous emails I emailed again asking them to cancel the original order and issue a refund as I had lost faith in their ability to fulfil the order. June 17th 2020: A reply � at last! � but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously). I have tried to ring on numerous occasions but the phone number does not work. Clearly in light of the above I do not want the voucher or indeed the goods originally ordered (and paid for) on April 27th as I have now bought them elsewhere. HOW DO I GET MY MONEY BACK?

nothing to say or recommend

excellent satisfied

ORDER STILL NOT RECEIVED AFTER MORE... ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS. Order: S4Q0KVYOH Placed on 04-27-2020: April 27th, 2020: I ordered 2 tins of paint, £10.00 each + £5.99 shipping, total £27.97 Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27. June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice (+ or - 5% of the original value). June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher. June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th. June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order. June 17th, 2020: A reply - at last! - but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously). I have tried to ring on numerous occasions, but the phone number does not work. Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere. HOW DO I GET MY MONEY BACK?

The box arrived in very poor condition not to mention the waiting time

Due to Covid19 there was a malfunction in terms of stock transport communication.... At first it was a disaster! Ending with a cancellation and reimbursement of the order? But after a couple of phone calls and getting organized in response to Covid19 there is no more complaint. My puzzle took a month longer than expected to arrive but because I finally liked the deal I got and reordered from them. It was a matter of adapting to the new s

Confirmed with credit card they have my… Confirmed with credit card they have my money but No email acknowledgement of order No contact with ship date, Phone number doesn't work tried several times to use the ""contact us"" page and keep getting ""An error occurred while sending the message, please try again. "" WTH

pretends to have goods you pay and then you get the message it can not be delivered and to the good end is still a nice end that it was then so that I looked at the page and had to realize that the article I had ordered is still supposed to be available and can be delivered in 2-4 weeks. so once and never again. oh yes at the end it was still said I may order something with the same value and or get a voucher for a next purchase. A totally bad behavior towards customers. I can only advise against ordering there

The parcels arrive in good condition but the delivery is expensive to pay because I ordered a package on December 2, 2019 and today June 14, 2020 it is still p

Confirmed with credit card they have my... Confirmed with credit card they have my money but No email acknowledgement of order No contact with ship date, Phone number doesn't work tried several times to use the ""contact us"" page and keep getting ""An error occurred while sending the message, please try again. "" WTH

Order placed and paid on May 21 June 15 not a message no delivery. On 2 comamdes it is the 2nd flop thank you. My advice: change profession. Patrick k

Ordered 3 months ago and still haven't received anything. They replied to my first reminder e-mail, but I haven't heard from them in 1? months! Site to be avoided absolutely Request 308577 Order WNVBCMTRQ or 197726 according to your mail dated April of

Product ok but a little late in delivery compared to the date initially planned (but we were during containment .

I ordered on May 27 still no news of the package almost 15 days ago I sent them an email to find out what they had and they replied that the supplier no longer had it in storage that within a week they would receive it and send it to me still nothing I send emails no response it does not send the package but on the other hand they know to be encai

All taken care of I just need to put it together

I ordered puzzle that is not delivered because the zip code was not quite correct at the delivery address Reported that directly to 1001 asking if they can send it to the correct delivery address with the correct zip code I never heard anything back but get continuous emails to review them Have lost my money though and still don't have a puzzle

Took a bit long for the article to reach us otherwise everything ok

good salesman

Nothing to say, everything was just what I asked for.

Despite a significant delay in delivery which did not depend on the site but on the deliveryman. They were the ones who warned me.

Far too expensive with the prices of the goods. Pure rip-off

THEFT !!!!!!! TO AVOID TWO MONTHS AND NO INFORMATION CONCRETE THE PAYMENT WAS MADE OF WHICH 32 EUROS OF COLISSIMO URGENT FOR LENVOI PHONE NUMBER OUT OF ORDER AND NO ANSWER BY EMAIL OR ON SITE SERVICE AFTER SALE NON-EXISTENT OF THE FLIGHT !!!!

The number that Modellbau 1001 gave me costs money.20 euros for me.I was told shyly on the phone that the number was supposedly free.

good, serious site. only problem is that delivery takes a long time...even Chronopost 48h arrives 8 days later.

Wrong package and no return of my written complaint by may

Excellent gluing follow-up. Efficient customer relations. Correct packaging Negative point: lack of product information on website (dimensions of finished reduced model, list of paints, downloadable assembly manual, etc.).

we had a big delay in delivery otherwise satisfied with the product thank you

Bravo for your sleight of hand! With a credit of xxxxx euros, you can sell products on sale and then land on your feet! And the customer is wronged.....

Very nice model of Concorde as expected. Package not received very quickly. 8 days.maybe due to anti C

My experience was very bad more than 45 days ago I placed my order and it has not arrived yet the transport company has not received it they do not want to give me my money back. Compared to other companies very bad I have placed orders elsewhere during the pandemic and in a max of 5 days I had everything in my mailbox.

I placed an order with 1001 models on May 12 and it's been a month and I still haven't received it. I paid more for the fast shipping as it was for a gift. They don't answer my emails that yes they have charged everything and don't refund the money. If I don't receive my order in these days the next thing I will do will be to report it to the Co.

delivery time on 15.5.-ordered on4.6.2020 delivered is 3 weeks by phone not ereic hbar also by mails no answer no instructions for use

Placed the order on May 15...now June 10 it is still being processed..after more than a month. Very bad experience

unfortunately due to COVID many items are not available

It's just a shame we don't have a list of the paintings.

The products are good however I cannot accept that my order was accepted my credit charged and then was told later that 2 items were not available. I requested a refund however received a voucher to spend for the value of the products. Then had to work out for myself that I had to spend more than the value of the discount voucher to redeem the value of the voucher. The order was delivered in 2 parts and took 9 weeks from start to finish. Also poor communications and no apology for taking 9 weeks to complete the order. I will not be ordering from 1001mquetas again.t