Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 4 stars

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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/05/2020
My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I�m just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/05/2020
This website helped me out alot when I was finding paint for my model lorrie. And the post was good aswell regarding the problem we are in.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/05/2020
My item was shipped 8 days ago and I… My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I’m just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
parcel arrived with delay but I think that the post office is responsible for this delay. cordialemen
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
product conforms delay a little long but this is not your fault voucher problem solved very quickly by your team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2020
My item was shipped 8 days ago and I... My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I'm just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 21/05/2020
Very poor service, practically a scam. I placed an order last April 24 and today 27 days later I am still waiting for them to send it to me despite my constant complaints. They claim to be out of stock of two items but despite having accepted their offer of a credit note (they do not refund the money) I still have not received the rest of the products I bought and paid for.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2020
long lead times and incomplete deliveries lack of reliable information from the customer
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2020
they said they had my item in stock i... they said they had my item in stock i paid them nearly £100.00, when it didn`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/05/2020
But who delivered it orderedou Not to the addressee Strange?
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/05/2020
they said they had my item in stock i… they said they had my item in stock i paid them nearly £100.00, when it did`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/05/2020
Although the situation is understandable, it has been a bit slow.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
received as ordered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Bonjour votre site est très bien pour le choix des marques mais lorsque l'on tape sur la description d'une maquette il serait très judicieux d'avoir les références des peintures pour celle-ci je prépare actuellement une commande de plusieurs modèles et je suis dans le doute pour mon stock de peint
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
products ok delivery a little long but any reopening is complicated
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2020
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Model corresponding to my order.the only drawback is that the assembly instructions are not always easy to understand.but with a little patience I'm getting the hang of it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Order received I am satisfied. I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2020
Hello. Even if it's not your fault, the delivery time was really short.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2020
Hi, I have a problem with my model that I paid for but never received. I have the tracking of my order but when I go to Laposte to pick up my package they tell me that it has been lost.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Many references A pleasant site to discover Weak point: the search for paint references
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/05/2020
Item never received. Unable to contact seller to let them know that the item has been returned to them by their courier. Would not use again.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/05/2020
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 19/05/2020
Quality material enhanced by informative documentation.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/05/2020
Lousy service. I bought an order two weeks ago and it was supposed to arrive in 8 days. I sent them 2 emails asking why it did not arrive and why on the tracking page it said it was on hold and the address was incomplete and I have not received any response from them yet.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/05/2020
there is no way to get our order this is not normal if we had known that in a month we would not have it in any way we would have trusted them for our part we are not happy at all.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/05/2020
I do not recommend it. My first order was dated April 24. It has not arrived. Unjustifiable. Several emails and the answers were the same. Unjustifiable. I do not understand the support or the shipping method.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/05/2020
I'm still waiting for my order after... I'm still waiting for my order after two weeks what's the delay
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/05/2020
ordered 4 pots of paint on 3rd of April... ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2020
product corresponding to the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
I have ordered an aerograph with an air bomb unfortunately the air bomb does not match the aerograph connection more details would be a pl
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/05/2020
ordered 4 pots of paint on 3rd of April… ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/05/2020
I'm still waiting for my order after… I'm still waiting for my order after two weeks what's the delay
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Verified Buyer
Rating: 3 out of 5
following a purchase from 18/05/2020
quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2020
Hello I can not judge as I have not received anything Cordially Katsaros nico
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2020
VERY BAD Site not updated. False information on products in stock and typical response from the complaints department which has absolutely no follow-up. A CATASTROPHE I will no longer use this site and do not recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
Ordered and delivered on time, despite the current difficulties. Thanks to the team
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 17/05/2020
Courtesy and professionalism
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/05/2020
good service
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