English 
A
Rating: 3 out of 5
Very disappointed with delivery time
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Good product but delivery time too long perhaps because of the VOC.
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A
Rating: 3 out of 5
Assembly instructions in English only
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A
Rating: 3 out of 5
you don't read what your customers send you, the result is that your orders don't add up and paf, three shipments at 8.70 euros and on top of that, charges that correspond to what? to ship 80 kms from Paris, I find that shipping is very expensive. with all my apologies, but I'm passing on to you the truth as I see it.
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G
Rating: 4 out of 5
Shipping took a bit long but that is not strange in these circumstances
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A
Rating: 1 out of 5
Very bad experience. Disobliging customer service useless and inefficient. Exorbitant shipping costs. Package ripped open upon receipt. I absolutely do not recommend this
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A
Rating: 4 out of 5
Nothing to say, it's fast, but the site is a bit confusing, which is why I'm only giving it 4 stars.
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A
Rating: 4 out of 5
Very wide choice of models spoiled for choice.
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C
Rating: 1 out of 5
man I would like to give my opinion otherwise but after 1 month of buying it and being charged the same day I still haven't received it so I can't give my opinion otherwise.
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A
Rating: 1 out of 5
lousy! I placed my order on 30042020 and had to contact customer service via their e-mail support to find out that a product in stock at the time of my order (acrylic bright yellow pot 22ml) was no longer in stock when the order was being prepared... it's now 1505 and I still haven't received confirmation of the order modification I had to make in order to hope to receive my parcel one day. This is the first and last time I'll be ordering che
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A
Rating: 1 out of 5
Certainly a lot of products... but very poorly done website! No product details (size, number of pieces, etc.).
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V
Rating: 1 out of 5
Today 15.0520 goods have not yet arrived. Ordered on 01.05.20 and status on 06.05.20 with DHL shipment announced
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V
Rating: 1 out of 5
good service
A
Rating: 1 out of 5
Be Aware Be careful when ordering from this supplier as the delivery dates are very excessive (currently in excess of 6 weeks) and communication is poor. I have repeatedly asked for a refund by email and the request is being ignored. There is no way to contact them other than by email as the phone is either off or straight to answer an machine.
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V
Rating: 1 out of 5
Be Aware Be careful when ordering from this supplier as the delivery dates are very excessive (currently in excess of 6 weeks) and communication is poor. I have repeatedly asked for a refund by email and the request is being ignored. There is no way to contact them other than by email as the phone is either off or straight to answer an machine.
C
Rating: 4 out of 5
Slow delivery
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V
Rating: 1 out of 5
Still not had the order 2 weeks later. And paid a premium on delivery.�6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
V
Rating: 3 out of 5
Excellent communication and easy to order/ship overseas. Very pleased even during this pandemic w/all the restrictions in place my item arrived in a timely manner and in excellent condition! Thank you Definitely recommend!
A
Rating: 1 out of 5
Still not had the order 2 weeks later Still not had the order 2 weeks later. And paid a premium on delivery.£6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
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A
Rating: 4 out of 5
Fast despite the troubled period of confinemen
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A
Rating: 4 out of 5
Good size good quality easy to use
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A
Rating: 4 out of 5
Ce un peut le fouy dans les listes de maquettes... .
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A
Rating: 1 out of 5
The reviews are for 1001 Maquettes, not 1001 Puzzles. Available when ordered, payment taken and still not delivered after almost a month (15042020). I'm not even talking about the 20 euros for Exapac delivery. Taken in charge according to 1001 Puzzles on 7052020 but still not delivered. Packages received in 3 days with Exapac on other products.
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A
Rating: 4 out of 5
Good follow-up
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A
Rating: 1 out of 5
Very long delivery. Paid same day but item shipped only 6 days later. Poor packaging, damaged box. And above all, no refund as stated in the return conditions. You only offer a credit note or an exchange. I do not recommend
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A
Rating: 4 out of 5
Model as presented, delivered on time in good condition packaging. The price was a little high (I preferred to pay for peace of mind rather than look for it in the shops).
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A
Rating: 4 out of 5
Perfect beautiful model for me who am only layman impeccable result for the assembly of a corsair in 132 merc
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V
Rating: 1 out of 5
Still not had the order 2 weeks later Still not had the order 2 weeks later. And paid a premium on delivery.£6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
C
Rating: 1 out of 5
I join the complaint about the delivery times. They do not answer and the customer service phone jumps you a speech in English and cuts off. Since day 6 they tell me in an email that the order has been shipped.
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A
Rating: 3 out of 5
Sending the M706 commando model in a simple bubble envelope meant that the box was crushed and therefore damaged. Fortunately, the model was not damaged.
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A
Rating: 1 out of 5
Claim to be an English company!!! Claim to be an English company but in fact its based abroad.. I cant stress enough how dodgy that is.. Also you can try ring the uk number but it never gets answer. Pitiful really. I can understand how they are only 3 star.. Stick to proper uk based hobby sellers, you wont go far wrong there.
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A
Rating: 4 out of 5
My delivery was long but cov
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A
Rating: 1 out of 5
I sent you a letter on April 20 without any response from you. Which is very annoying, and I bet I'm talking to a robot. You should be convincing your shareholders that it's the buyers who provide their dividends, and that they should be respected... I've asked you a number of questions that are crucial to shipping and receiving the parcel-(so you've got the money)... Cheers
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A
Rating: 4 out of 5
Slightly chaotic Colissimo deliveries
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A
Rating: 1 out of 5
There's so much to say that I don't even want to fight with this lack of consideration for customers (despite form messages and emails, no call back from them ...). There are other sites that are much better in terms of price, competence (there was no Revell 48 email paint, so I ended up with a 48 acrylic) and delivery times (an order dated April 24 was shipped on the 6th (12 days later!!) and arrived on the 11th. Nothing's good here
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A
Rating: 1 out of 5
After your answer.... if I could put less than a star I would because who are we kidding ???? Small example since everything comes supposedly from your suppliers: on the Tamiya-shop the F4U Corsair Bird cage at 132 is sold 11999 euros and on your site it is at 22499........ almost twice the price and I would add that Tamiya I think does not sell at a loss!!! Which is why I firmly maintain that this is theft, pure and simple.
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A
Rating: 4 out of 5
My son had a lot of fun. Suitable for a 10 year old, but the paint pots were missing.
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A
Rating: 1 out of 5
Delivery??? understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775 regards
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V
Rating: 1 out of 5
Claim to be a English company!!! Claim to be a English company but in fact its based abroad.. I cant stress enough how dodgy that is.. Also you can try ring the uk number but it never gets answer. Pitiful really. I can understand how they are only 3 star.. Stick to proper uk based hobby sellers, you wont go far wrong there.
V
Rating: 1 out of 5
Delivery??? understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775 regards