English 
L
Rating: 3 out of 5
The box arrived unwrapped and damaged and it was for a gift
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 1 out of 5
Seller kept pushing the shipment date. Promised me 3 times that the items would be shipped by the end of the month. I waited a total of 8 months on a single gunpla kit which was ready to be shipped in 1-3 days. I am still waiting on my second kit, which has yet to be shipped. Please buy somewhere else.
Translated reviews
A
Rating: 1 out of 5
Service with a huge delay. And two items are still missing.
Translated reviews
S
Rating: 4 out of 5
A delivery time a bit long. Otherwise, a quality shipment.
Translated reviews
R
Rating: 1 out of 5
The box arrived damaged, the contents slightly damaged. There was no response to messages, my calls never go through and the delivery time of 2 weeks is far too long. It was the first and last time.
Translated reviews
D
Rating: 4 out of 5
Everything arrived well. Very nice service. Unfortunately, a bit later than expected otherwise there would be 5 stars. Still, I would gladly do it again.
Translated reviews
C
Rating: 4 out of 5
Very well
Translated reviews
A
Rating: 1 out of 5
Incomplete order
Translated reviews
S
Rating: 3 out of 5
Forgotten pre-order from which a very long delay. Finally delivered, all is well.
Translated reviews
P
Rating: 4 out of 5
The box was broken on the side, apart from that, nice reproduction.
Translated reviews
G
Rating: 1 out of 5
Long time since 6 months!
Translated reviews
S
Rating: 4 out of 5
Affordable prices. Everything has arrived. The goods are flawless. Everything should have actually been available, but had to be ordered separately. Delivery times were correspondingly long, 1-2 months. However, free partial deliveries were sent.
Translated reviews
Q
Rating: 4 out of 5
Super timely delivery
Translated reviews
A
Rating: 1 out of 5
Delivery took way too long. A month and a half. And not at the scheduled place. Do not renew.
Translated reviews
C
Rating: 1 out of 5
I waited 5 months and it was not at all what I expected, the TARDIS is completely flat and the dog needs to be built and the pieces break when detaching them.
Translated reviews
D
Rating: 1 out of 5
Delivery time 4 months, 1001 hobbies unreachable by phone to check on this order. After delivery, the observation is that an item was missing of which I had not been informed. It was after emailing 1001 hobbies that I received the response that the item would not be delivered and that a credit note had been issued. This is the first time I have encountered this situation with them. I have been placing orders with 1001 hobbies for 5 years hoping for fewer inconveniences in the future.
Translated reviews
D
Rating: 4 out of 5
Small inconvenience; the decal sheet I received was folded in half when it could have been flat in an appropriately sized envelope. It is still usable.
Translated reviews
J
Rating: 1 out of 5
The product is good. The delivery was bad and the dedicated service regarding this problem does not address it.
Translated reviews
P
Rating: 4 out of 5
Everything is fine, thank you
Translated reviews
J
Rating: 1 out of 5
received an empty package and no response from customer service
Translated reviews
L
Rating: 1 out of 5
I am missing a model of the order, if you can't get it, refund my money.
Translated reviews
S
Rating: 1 out of 5
Null stars! I placed my order on 31.05.25 and until today 6.7.25 have only received a partial delivery!! No information on whether and when the rest of my order will be shipped!! I will never order from 1001hobbies again!!
Translated reviews
J
Rating: 4 out of 5
Everything perfect, except that this time they took a long time to send my order, when theoretically there was stock in their warehouses.
Translated reviews
A
Rating: 1 out of 5
Dishonest and unscrupulous seller. Confirms a French version when it is an English version. And of course goes silent once confronted with his contradictions. Avoid!
Translated reviews
J
Rating: 4 out of 5
The entirety of the order has arrived but the top of the box is half open due to lack of adhesion of the adhesive tape.
Translated reviews
D
Rating: 1 out of 5
I pre-ordered four models in September for a delivery initially scheduled for October, but it has been postponed several times. In December, I had to pay new shipping fees to receive only half of my order. The rest has been successively announced for March, then May, then June, and now October... more than a year after my order. I find this really unprofessional and I will not recommend you anymore.
Translated reviews
L
Rating: 3 out of 5
Product okay and compliant. But a very, very slow delivery. Too slow to receive an item that was in stock. Too bad.
Translated reviews
P
Rating: 1 out of 5
My package arrived crushed and one item is missing (although the package does not seem to have been opened, I sent the complaint form a week ago and despite my follow-ups, no news
Translated reviews
D
Rating: 4 out of 5
order in line with my expectations, despite a slight delivery delay.
Translated reviews
F
Rating: 4 out of 5
Satisfactory transaction, just need the paint pots to be a little protected in the box please (bubble wrap, newspaper)! Otherwise excellent service and fast shipping.
Translated reviews
C
Rating: 4 out of 5
Hello, too much waiting no message to tell me there should have been a delay.
Translated reviews
Response from 1001hobbies
Hello,
We understand your frustration regarding this delay and apologize for the lack of communication on this matter.
This stock shortage is partly due to the relocation of our logistics warehouse and we regret it.
We have done our utmost to resolve this issue as quickly as possible and renew our apologies for this incident.
Do not hesitate to contact us for any questions or follow-up on your order.
Best regards,
1001hobbies
We understand your frustration regarding this delay and apologize for the lack of communication on this matter.
This stock shortage is partly due to the relocation of our logistics warehouse and we regret it.
We have done our utmost to resolve this issue as quickly as possible and renew our apologies for this incident.
Do not hesitate to contact us for any questions or follow-up on your order.
Best regards,
1001hobbies
M
Rating: 1 out of 5
I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel
Translated reviews
Response from 1001hobbies
Hello Mr. Escarguel,
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
J
Rating: 4 out of 5
A bit long but well packaged
Translated reviews
G
Rating: 4 out of 5
the delivery time between the order and the reception at my place is a bit long...the products being available in stock
Translated reviews
E
Rating: 3 out of 5
A fast delivery indeed, but the package arrived damaged and the item had no protection. Fortunately, my Don-chan arrived without defects at least.
Translated reviews
I
Rating: 1 out of 5
Missing parts in my order
Translated reviews
P
Rating: 4 out of 5
Good selection, delivery OK. Prices should be a bit cheaper, then I would buy more :-)
Translated reviews
P
Rating: 1 out of 5
I received my order after a month; on Friday 28 06 I placed another order will I wait as long thank you see you very soon
Translated reviews
Response from 1001hobbies
Hello,
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
G
Rating: 1 out of 5
Shipping via dgp is subpar.....delivery only through their own parcel shop, not to home address
Translated reviews
R
Rating: 1 out of 5
The same problems as for others, shipping delays not respected. Purchase of several items available for shipping the same day, payment of express shipping fees to receive it the next day as indicated, except that the order is not even shipped the next day but 3 days later... Customer service responds generically when we ask what is happening, and a small note in the message to say that they have longer delays with the change of depot. If this is really the case, it would be good to indicate it ON THE SITE before the order... Everything is more expensive than on other sites as well. Prefer other solutions for your purchases.
Translated reviews