Customer reviews of 1001hobbies

You guys are the best! I ordered the incorrect product and the address they had on file was not correct as I moved and didn't provide the updated info They ended up sending me another correct product and didn't charge me for it!! That is almost unheard of and shows great service. While I look for items here in the US I will contact 1001 Modelkits first before anyone else. Awesome service

1001 maquettes very good nothing to say. On the other hand, please don't use DPD any more because frankly they are lamentable.

Very well packaged. Good service. Good quality. Would recommend. Many thanks

I like the Faller models but as there is no longer a dealer in my area I would like to have a recent catalog. Thanks in advance Mich

1st purchase satisfactory and package well received and correct to follow

Neither satisfied or dissatisfied Listing was wrong but probably not their fault. it would be nice if more retailers would pay attention to how they are listing products.

Bonjour pas de lexique en français dommage

Neither satisfied or dissatisfied Listing was wrong but probably not their fault. it would be nice if more retailers would pay attention to how they are listing products.

GOOD but still room for improvement

The model I got looked like a normal sized kit on the website but the actual product (which was $50 including shipping) was barely bigger than my hand.

They have many and varied models. The service is very good.

I felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.

Long delivery times

I felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.

I requested delivery to one of the Biscarrosse relay points. The parcel was sent to another relay point (Gastes) 20 k away from the one requested. I don't have a car and there's no public transport to this relay point. Despite several unanswered requests from both 1001 maquettes and the carrier, it was only thanks to the kindness of a neighbor who volunteered to drive me that I was able to receive my parcel.

Not serious..2nd model not complete!!!. 400€ in the bin

Good I am satisfied with the products ordered

?????????????????? ??????

The delivery was very fast and the models meet the expectations.

My original order was apparently lost in transit by Colissimo. It wasn't 1001 Hobbies' fault, of course, but it took over 2 weeks and several emails before a replacement was sent to me.

Very good... Seriousness from order to delivery with material of equal quality for each model com

My model arrived promptly at a timely fashion.

bonjourje vous avez mis une note moyenne suite à un problème de teinte qui n'est peu peut-être pas votre faute.en effet j'avais commandé entre autres un noir mate de la marque humbrol bien estempillé matt33 sur le pot.mais c'était en fait un noir brillant.cordial

Nice offer, fast delivery. In short, nothing to complain about. Super

Good delivery service and arrived on time

Items always as described. Great communication and fast shipping for a overseas company. I'm alway satisfied with this company.

Shop somewhere else, they're terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don't care about their customers. Avoid them at all costs.

Accidentally created an order Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.

Shop somewhere else, they’re terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don’t care about their customers. Avoid them at all costs.

Accidentally created an order Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.

delivery time sometimes a bit long because product not really in stock

The model is very good but it lacks the walls of the angar otherwise it would be very empty.

parcel received today in good condition. nickel !!!! I'll be back!

Very good service and responsiveness to questions. Very large selection and reasonable prices including shipping. Site to be reviewed

Piece much too small to handle. Breaks easily. Result after 3 days... to the recyc

To improve the waiting time for L arrival of orders for the rest ok.

Great item and fast shipping

The amount of the order was debited on 2001, whereas as of today, 2801, it is still being processed with no scheduled delivery date. It's not very commercial to deduct the total amount of the order when it hasn't yet been fully processed and delivered.

Not only did you make a mistake in sending me the stickers but after I sent them to you immediately I still have not received a refund albeit a small amount and it has already been 20 days with various excuses. I will definitely not do business with you again.

No Shame! Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it’s probably best sticking to eBay/Amazon.. Lol! Ok So it’s my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.