Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
PACKAGED VERY BADLY: there was nothing inside to prevent the bottles of thinner and everything else from banging around during transport, resulting in a "mirror" sheet from Hasegawa, which cost 30 euros, arriving all crumpled. I contacted the store days ago reporting the problem (with photos) and they haven't replied. TERRIBLE.
Translated reviews
E
Emmanuel G.
Rating: 3 out of 5
following a purchase from 04/06/2025
Quite mixed with the experience. The availability of items is overestimated. Moreover, I was disappointed with the Hät products whose quality is questionable. Of course, the site does not mention this. A merchant also has the role of advising, here this is not the objective. Too bad.
Translated reviews
C
Christophe B.
Rating: 4 out of 5
following a purchase from 18/06/2025
Delayed delivery, but communication OK
Translated reviews
J
Jean-Marc M.
Rating: 1 out of 5
following a purchase from 07/06/2025
for a model available shipped the same day 12 days of waiting despite the messages sent always a different lame excuse site to avoid
Translated reviews
S
stéphen P.
Rating: 4 out of 5
following a purchase from 12/06/2025
Delay longer than expected due to stock shortage Complete order received No issues
Translated reviews
M
maxime L.
Rating: 1 out of 5
following a purchase from 03/06/2025
More than 20 days to send the order. Supposedly because a product was not available. Yet everything was still marked as available on the site. No customer service, just a stupid and useless bot. I asked to speak to a human, and I was told that I would be called back. That never happened, but coincidentally, 1 hour later my package was shipped. Unacceptable service, 1 star is generous
Translated reviews
D
DOMINIQUE L.
Rating: 4 out of 5
following a purchase from 06/06/2025
No problem delivery almost on time
Translated reviews
V
VINCENT P.
Rating: 1 out of 5
following a purchase from 21/01/2025
incomplete receipt 6 months later
Translated reviews
F
FRAENKEL P.
Rating: 4 out of 5
following a purchase from 25/05/2025
2 supposed models available, 20 days of waiting, in the meantime left for 4 months in Spain
Translated reviews
P
Peter R.
Rating: 4 out of 5
following a purchase from 25/05/2025
Very long delivery time
Translated reviews
C
Carole D.
Rating: 1 out of 5
following a purchase from 21/05/2025
Delivery in 1 month
Translated reviews
M
Michel A.
Rating: 4 out of 5
following a purchase from 16/06/2025
Box arrived crushed packaging but parts intact. Speed ok!
Translated reviews
E
Eric B.
Rating: 4 out of 5
following a purchase from 14/06/2025
Fast
Translated reviews
V
Véronique B.
Rating: 3 out of 5
following a purchase from 28/05/2025
Delay in delivery
Translated reviews
J
Jean gabriel M.
Rating: 1 out of 5
following a purchase from 19/05/2025
Order not even available in the catalog
Translated reviews
J
JUAN JESUS S.
Rating: 1 out of 5
following a purchase from 12/05/2025
Fatal, they didn't warn me that there was a warehouse problem. I called on Monday when they attended in Spanish and they didn't pick up the phone. The rest of the days they answered one day and didn't attend in Spanish. They kept giving me the runaround saying that it would be solved the following week and so on week after week. Very dissatisfied.
Translated reviews
L
Laurent N.
Rating: 4 out of 5
following a purchase from 01/05/2025
the delay was longer than announced on the site (6 weeks).
Translated reviews
O
Olivier C.
Rating: 3 out of 5
following a purchase from 28/05/2025
product "available", but almost 1 month to receive it
Translated reviews
X
Xavier L.
Rating: 1 out of 5
following a purchase from 09/05/2025
Package announced in stock on the site, yet delayed delivery for future stock, result, I am unhappy with this order that I do not think I will renew on your site
Translated reviews
S
Salma P.
Rating: 3 out of 5
following a purchase from 11/06/2025
The product arrived in excellent condition, however, even though it was marked for same-day shipping, the product took much longer than expected, more than a week after the estimated date when selecting the shipping method. I would buy again considering that the shipping takes longer.
Translated reviews
G
GHA V.
Rating: 1 out of 5
following a purchase from 07/06/2025
I ordered something that should arrive within a few days, but in reality, the delivery of the order is delayed by more than a week. I placed an order on June 15 and on June 20 I was informed that the order is delayed without any mention of when I can expect the order. My previous order was also delayed. I 'think' the problem is caused by the fact that 1001 Hobbies is a box pusher like Bol.com. You have no stock anywhere; everything comes from the country of manufacture. In my case, from France.
Translated reviews
G
Guillaume M.
Rating: 1 out of 5
following a purchase from 18/06/2024
Orders placed several months ago, still not honored despite multiple follow-ups. No response from customer service. Very disappointed with the customer treatment.
Translated reviews
Response from 1001hobbies
Hello,
Thank you for your comment.
We inform you that part of your order has been shipped.
We remind you that, at the time of placing your order, all products were on pre-order. We clearly indicate on our site that availability dates are subject to change without notice.
Furthermore, these dates are provided as an indication by our supplier, who receives them from the manufacturer. It sometimes happens that the release dates of pre-orders are postponed several times.
Finally, the last product is still on pre-order and its release date is set for the end of August 2025.
Thank you for your understanding.
Best regards,
1001hobbies
L
Luuk C.
Rating: 1 out of 5
following a purchase from 23/05/2025
It is not what I expected. The ordered product was not delivered. An alternative was provided, but I previously indicated that I did not find that desirable. I have not heard anything more about it than the difference in value between the ordered product and the delivered alternative.
Translated reviews
A
Alex C.
Rating: 4 out of 5
following a purchase from 15/06/2025
Great variety of all kinds of models and figures at reasonable prices. The only downside is that the standard shipping they use does not require a signature upon receipt. If the package does not fit in the mailbox and the mailman makes a mistake and delivers it to the wrong person...
Translated reviews
J
Jean-François D.
Rating: 4 out of 5
following a purchase from 20/05/2025
Shipping a bit slow, but due to the need to reorder from the supplier. It would have been nice to specify this in the listing so that I wouldn't have any questions, but everything else is perfect.
Translated reviews
J
JORGE C.
Rating: 4 out of 5
following a purchase from 24/04/2025
You will always respond to any problem.
Translated reviews
C
Cedric V.
Rating: 4 out of 5
following a purchase from 26/05/2025
Very neat and professional
Translated reviews
A
Antoine M.
Rating: 4 out of 5
following a purchase from 19/05/2025
Damaged packaging upon receipt, we were very afraid that the car was also damaged but no. We are therefore satisfied with our purchase.
Translated reviews
C
CYRILLE L.
Rating: 1 out of 5
following a purchase from 21/05/2025
The order arrived too late
Translated reviews
L
laurent F.
Rating: 4 out of 5
following a purchase from 13/06/2025
serious site, order a bit long to receive but often interesting prices. shipping costs may be a bit expensive.
Translated reviews
P
Pierre W.
Rating: 4 out of 5
following a purchase from 11/06/2025
fast and careful shipping of items in stock - I am eagerly awaiting the balance of my order
Translated reviews
D
Daniel D.
Rating: 3 out of 5
following a purchase from 24/04/2025
Almost 2 months to receive a supposedly in-stock package, is that normal??? As a loyal customer, I remain disappointed...
Translated reviews
Y
Yurii K.
Rating: 1 out of 5
following a purchase from 01/04/2025
The order placed on April 1st was delivered on June 12th, which is a 2-month delay. In the meantime, two reminders were sent via the client area messaging and by phone, which remained without immediate action.
Translated reviews
C
charpentier D.
Rating: 4 out of 5
following a purchase from 11/04/2025
The package was really too big, so the relay near my home refused it and forced me to go pick it up at the Chronopost branch 25 km away.
Translated reviews
S
Stefano P.
Rating: 1 out of 5
following a purchase from 20/12/2024
Order executed in December 2024 and partially delivered in June 2025: 1 item missing. Transparency and honesty for the refund received related to the non-arrived product. Friendly staff but often did not answer the phone calls and do not speak Italian.
Translated reviews
P
Patrick A.
Rating: 4 out of 5
following a purchase from 21/05/2025
A one-month delivery time is a bit long
Translated reviews
R
Rodolphe G.
Rating: 1 out of 5
following a purchase from 15/05/2025
Very long order to arrive. Almost a month.
Translated reviews
M
marcel V.
Rating: 1 out of 5
following a purchase from 12/04/2025
Well, I ordered a special model! I am an ambulance driver and that was my first ambulance, but on the site it was listed as available, but it was not delivered.
Translated reviews
M
Marco R.
Rating: 3 out of 5
following a purchase from 24/05/2025
Waiting time a bit too long, one of the two products was missing
Translated reviews
M
michel R.
Rating: 3 out of 5
following a purchase from 28/05/2025
A bit of delay on my order but satisfied.
Translated reviews
Response from 1001hobbies
Hello,
Thank you for your feedback and your understanding despite the delay.
This delay is related to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
Looking forward to seeing you again soon at 1001Hobbies!
The 1001Hobbies team
We use cookies for audience measurement and improving user experience.
English 