Customer reviews of 1001hobbies

Slightly high shipping costs

Very good advice but to ask earlier to shorten the delivery time. M

delivered later than planned

I am satisfied that 1001 maquettes has corrected the situation, but it is inconceivable that such""errors"" should occur.

Very pleased. Quite fast, complete model in good condition.

Hello Great choice of parts---> good! Availability indicated on the site---> good! Actual availability ---> very bad! Order placed on 29.12.19 we are today 12.01.20 and nothing received. Several telephone exchanges with nice people but everything is complicated! My delivery address at a "point relai" doesn't seem to be taken into account...what can you do when you're not at home during the day...?! That's why I asked and insisted again and again to be delivered where I wanted from the start, i.e. at a relay point! I request a refund for items not yet dispatched as soon as possible! Thank you for taking this into account so that I can also take this into account in the future.

Eclectic selection of materials Fast delivery, but sometimes the shipping packaging leaves much to be desired

A good product for restarting a passion that has been dormant for decades.

The order took longer than indicated. When it arrived it turned out that we had made a mistake with the order due to a bad description of it. We had to contact the support in France because the one here did not answer. Their response was basically that I made a mistake.

HelloI placed an order at the beginning of November which was never sent. I asked for a refund on November 28, the very day they confirmed that my order had been sent...I then cancelled it and since then I've been waiting for a refund for over 6 weeks...I'm very disappointed and I no longer trust this site. I don't know if I'll ever get a refund... I don't recommend

Good good good.

I am an old static modeler and have recently taken up model making again. 1001 Models is a great support for finding models and accessories. Only one note concerns the specific paints for some models that are not easy to find also because the codes on the site do not correspond to what is on the assembly boxes. However I consider the site very good

I placed my order on December 18 and it still hasn't arrived, even though they said it would be delivered before Christmas. I should have read the reviews before I probably would not have ordered it.

Fast and accurate prices some great but others unjustified. In general very good. I will buy again and

I ordered a model kit on the 19th of... I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all

It was a little difficult to find the shades of email revell paint I was looking for (references not quite identical to those mentioned in the model), but there was a wide choice and it was delivered on time.

I ordered a model kit on the 19th of… I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all

Ordered an item on Dec. 16 today Jan. 7 has still not arrived.

Very very bad I order on December 22 because the web offered shipping before 30 the 30 sent me message that they do not have it in stock to be sent before January 7 on January 6 again receive the same mail ... I called them on the 30th saying that it was a gift of kings gave them the same mocking attitude do not solve ... Better to buy it in Japan is what they do.... Lousy customer service

I like it and I love your experience and number of models?

Delivery times and locations not respected without prior notice

You are expensive, but your proposals for rare brands and models are important, so you have to make a choice. On the other hand, I bought from you the Kora model of the Bloch mb 700 for 65 euros (from memory). There were quite a few parts missing from the kit. I know you're not responsible for what Kora puts in its boxes, but I paid you 100% for it. I'm a good enough modeler to have made the missing parts from the resin scraps, notably a propeller blade, but I didn't pay for that. Not to mention that I would have bought the model for only 30 euros from Master Dujin, but the work is quite different there, so it's still a choice! On the other hand, it would be dishonest of me not to point out that I had a problem with missing parts with the Barougan from Valom, where all the resin parts were missing to change the Ouragan into a Barougan, and you sent me another box. Except for the MB 700, I have nothing to reproach you for, but an acha that needs to be weighed, that's all.

VERY BAD order' place the 91219 we are the 06012020 nothing received the only thing I am told an investigation is underway sense more precision. I do not recommend t

Great service with clear and honest messages about delivery time

Bestelling laten inpakken... Bestelling laten inpakken met een kaartje met opschrift als kadootje. Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.

Bestelling laten inpakken... Bestelling laten inpakken met een kaartje met opschrift als kadootje. Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.

In my opinion, you should improve the info for non-professional customers who need support in choosing products

I had to wait a few days for it and that was because of the end of the year celebrations and holidays of the post but what I ordered is exactly what I wanted so fine fine I have now got all the material and soon we will start working So very fine Thank you

Very good. Great variety of products. Serious in the fulfillment and shipping notices.

Nothing to report...so that's good!

it's perfect

4 stars because I don't like to put 5 :)

Fast and compliant. Thank you

Very good choice of materials

I WAS HAPPY WITH GETTING THIS MODEL THAT WAS 6 YEARS OLD AND NOT EASY TO FIND IN UK/EUROPE, BUT THE PACKAGING NEEDS TO BE IMPROVED.THE PACKAGE ARRIVED OPEN AND THERE WAS A LACK OF INTERNAL WRAPPING AND THE BOX WAS NOT TAPPED UP WITH CORRECT OR SUFFICIENT TAPE. THIS COMPANY MUST IMPROVE ITS PACKAGING IF I WAS TO BUY ANOTHER PRODUCT

Totally disappointed by the service An order made on 1612 and arrived after Christmas and the New Year (reception on 0201) The site indicated that the order had been given to the carrier on 2612 but this one was given on 3012 and the order was ready from 1912 (information given by your site) The product is very good but not the expedition Moreover I had asked for a gift package with a note of accompaniment and the package was delivered.

The three Humbrol paints I was looking for were available from you, not from a competitor. But my search would have been easier if you had put the references Hum

Model ordered on 11122019 still not received. On the other hand, the people I spoke to on the phone were very nice. Please do something with mondial relay as I am not at all satisfied with the delivery. To this day I still haven't received the model.

The company 1001 MAQUETTES does not communicate. I sent 2 emails to this company on 101219 and 131219 to ""contact 1001 maquettes"" and ""contact 1001 hobbies"". Today on 01012020, 3 weeks later, I have received no reply to my complaint, which was as follows (order no. 181900) The lids of paint pots no. SM 378 and MATT 9 cannot be lifted. I used a screwdriver to lift the lids little by little over the whole surface of the round but the lids won't lift. The whole surface of the lids is now damaged. What should I do? If not, can you send me back these 2 pots of paint (REVE00378 dark grey satin and REVE00109 anthracite grey matt) and before sending, can you check that the lids lift up without any problem? According to the TRUSTPILOT reviews, the company seems honest and serious, but be careful with the HELLER paint pots, some of which are defective. They must be trying to resell defective HELLER paint cans, or maybe it's counterfeit? because not answering 2 e-mails and hiding is a p

I'm more than happy with the order, but I took one point off for the shipping costs.