Customer reviews of 1001hobbies

good products and great choice

Fast shipping

Paid by colissimo... delivered 10 days later and not to the right address so still not my co

On-time delivery

I did not receive the promised poster because of the wait.

Unhelpful response I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result. I would NOT recommend ordering from them.

Reference site, although some brands are missing. Good telephone contacts, very didactic and efficient. Advisors give important information on how accounts and telesales work. Thanks for keeping all payment methods. Very complete site, easy to explore. Very good supplier in the field of model making. See you soon!

Slightly long delivery times

items not deliveredcould not be contacted by phone

Fifteen days to have two models in stock plus 4 to 6 days for delivery. As a result, my son may not get a Christmas present. I should have gone to a real retailer.

I was very well advised when I was looking for a product for wooden model boats. Kind regards

good cooperation

STAY AWAY FROM THIS SITE!!! I purchased an item from them on 1011 that was marked ""shipping in 12-14 business days"". After 3 weeks I contact them via chat and it is explained to me that they had problems with their supplier. The same excuse was repeated every time I tried to contact them again to find out where my order stood. Icing on the cake since a few days they have not even responded to emails anymore.

in one of the boxes there has certainly been a mix up the riders are moulded in blue plastic and the horses in light brown the result is that the riders do not fit well on the horses and one horse is bent.

The shipping sometimes gets lost and it takes a while before you get in touch with customer service it will be fine but there is a considerable time in between otherwise very satisfied Settlement was also good afterwards Greetings jBijloo

Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.

Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.

VERY GOOD SITE! BUT I STILL HAVEN'T RECEIVED MY GREEK ARMY! I ORDERED A WHILE AGO! FRED

I buy soldiers to the 172 napoleonic era and the choice is very good delivery times are reasonable see good if I did not put the 5 stars is rather on our possible participation on the deposit of photos I think the system is not trè

Wat trage communicatie maar toch opgelost uiteindelijk Ik plaats een bestelling waarbij alle items in stock zijn en klaar om direct te leveren volgens de informatie op hun site. Ik betaal 8 euro voor verzending en mijn bestelling is na een week zelfs nog niet verzonden. Live chat voor hulp is niet beschikbaar zelfs wanneer ze zogezegd wel bereikbaar zijn (ma-za, 10-18u) en ik krijg ook geen antwoord op meerdere mails. Hopelijk doen ze hier snel iets aan. EDIT: Na toch even wachten toch kunnen oplossen met de klantendienst. Nu staat het product inderdaad aangegeven als '4-6 dagen wachttijd'. Op het moment van mijn bestelling was dit echter niet zo en was het in stock.

Wat trage communicatie maar toch opgelost uiteindelijk Ik plaats een bestelling waarbij alle items in stock zijn en klaar om direct te leveren volgens de informatie op hun site. Ik betaal 8 euro voor verzending en mijn bestelling is na een week zelfs nog niet verzonden. Live chat voor hulp is niet beschikbaar zelfs wanneer ze zogezegd wel bereikbaar zijn (ma-za, 10-18u) en ik krijg ook geen antwoord op meerdere mails. Hopelijk doen ze hier snel iets aan. EDIT: Na toch even wachten toch kunnen oplossen met de klantendienst. Nu staat het product inderdaad aangegeven als '4-6 dagen wachttijd'. Op het moment van mijn bestelling was dit echter niet zo en was het in stock.

delivery time a little long .

les - Page updates need improvement (very slow to display, sometimes more than 5 minutes per page) Long delivery times +- 12 days. les + Perfect order tracking (several tracking emails) Respect for orders and complete packages. Well-supplied site, perhaps the best in its field

My first order came earlier than expected!! Thank you!

Good quality product, price way above market... Delivery dates not respected

Delivery took a little while but product was perfect

I have received the models I ordered. In good condition

Fast service For my part I would like a little more detail on the product for example I did not know how many characters were in the box The photo is too small It's a shame

So far very bad the currier company is unable to delivery to pack . Absolutely you need to find another provider for Portugal . Hope they can find a way to delivery It or very soon I will ask the money back . Black Friday or Xmas not an excuse for so bad service among other things it impossible to contact them by phone or email . BIG Zero as service .

Recommended Recommended! Found and ordered a couple fairly hard to find boardgame items from them. It took a few weeks (which they clearly indicated in the order confirmation email) and the items were exactly what I was looking for. Would definitely order from them again!

impossible to obtain the exact list of paints required for a model. It would be simpler to propose them when ordering the model - your system is too complete.

Satisfied with the range of products on offer for making scale models, particularly in terms of paintwork and speed of com

VERY GOOD BUT I'M WAITING FOR MY GREEK ARMY (SEVERAL BOXES) WHICH HAVEN'T ARRIVED YET! WHY SUCH A LONG WAIT? Sincerely Mr MAUREL FREDERIC NIMES

The parcel arrived fine but the cardboard box was too tight for the 2 models so the 2 boxes are stuck! Really not cool when you have to give these models as gifts.

Recommended Recommended! Found and ordered a couple fairly hard to find boardgame items from them. It took a few weeks (which they clearly indicated in the order confirmation email) and the items were exactly what I was looking for. Would definitely order from them again!

The only downside is that delivery is a bit long.

my order was well received with speed but the only drawback was a pile of dust on the packaging boxes I had the impression that it came out of an attic

The item sent was not as described, so of no use to me I then had to pay ��6 to return it for a refund Not

Fast delivery item conforms to the photo but as it's a Christmas gift I can't know if the inside also conforms at the moment.

Product as ordered and delivered very quickly. A little problem with the packaging, which came unstuck on arrival, but no problem with the packaging.