Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1, 3 and 4 stars

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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 16/08/2019
Rip off company Don't Use After ordering items that were all supposed to be in stock from a UK.co. webpage I discovered that they are in France??? They had 2 items an the 3rd was being imported from manufacturer. Obviously not stock and I could have purchased the item from Kyosho in japan cheaper than the price they sell . Then waiting for items supposed to be in stock for 2 weeks from France still waiting. DO NOT USE NOT UK MERCHANT . .CO.UK IS A LIE Wednesday refund still not paid
Response from 1001hobbies
Hye Sir, The information on our address is on our website: https://www.1001modelkits.co.uk/content/2-legal-info-2019-1001modelkitscom Concerning your orders, you have chosen a product that is available and not in stock, which explains the shipping delays. Concerning your orders, we have also sent you an Email and we are waiting for your answer. Our prices often depend on the commercial terms negotiated by our management. In order to be able to offer a wide range of products, we are often obliged to accept terms and conditions for certain products that do not allow us to sell them. Best regards
A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 16/08/2019
Products a bit expensive and slow in delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2019
I visit this site I look at an article and hop it is in my basket and impossible to remove it ! ! Forced sale or bug? In any case, I don't order on a site that forces the basket without being able to delete it. So at the end of my visit, I have 8 items in my basket that I didn't put in! So good luck with this
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2019
Rip off company Don't Use After ordering items that were all supposed to be in stock from a UK.co. webpage I discovered that they are in France???? They had 2 items an the 3rd was being imported from manufacturer. Obviously not stock and I could have purchased the item from Kyosho in japan cheaper than the price they sell . Then waiting for items supposed to be in stock for 2 weeks from France still waiting. DO NOT USE NOT UK MERCHANT . .CO.UK IS A LIE Wednesday refund still not paid
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Response from 1001hobbies
Hye Sir, The information on our address is on our website: https://www.1001modelkits.co.uk/content/2-legal-info-2019-1001modelkitscom Concerning your orders, you have chosen a product that is available and not in stock, which explains the shipping delays. Concerning your orders, we have also sent you an Email and we are waiting for your answer. Our prices often depend on the commercial terms negotiated by our management. In order to be able to offer a wide range of products, we are often obliged to accept terms and conditions for certain products that do not allow us to sell them. Best regards
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 15/08/2019
The free shipping is excessively slow. I have an online store and the free shipping is 48 hours maximum.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2019
Not bad at all. Too bad that recent products are not always in stock. Some paint brands are also missing. On the other hand, the site is quite complete, with tutorials to familiarize you with the various tools. Keep up the good work!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2019
Good site, great choice of items but delivery a little slow.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/08/2019
Good communication and fast delivery
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2019
Not really 1001 Modelkits fault ... Not really 1001 Modelkits fault ... After many weeks received model TACIT BLUE aircraft from France. Made in Chezc Republic that's the problem not user friendly extremely difficult to remove parts from plastic casting feeder lines. Leaving rough edges that need to be carefully cut down to fit. So far haven't found a cement that adheres to their type of plastic. After ship models and many aircraft models this is absolutely the worst i have ever incountered. trying to contact someone at 1001 for advice on 0490034 cement.
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Response from 1001hobbies
Hye Sir, Thank you for your comments. You can rate the brand on its page and put comments on the product page: https://www.1001modelkits.com/172-scale-aircraft-models/27607-planet-models-pla11172-northrop-tacit-blue.html You can contact us at [email protected] Best regards
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 14/08/2019
Not really 1001 Modelkits fault .. Not really 1001 Modelkits fault ... After many weeks received model TACIT BLUE aircraft from France. Made in Chezc Republic that's the problem not user friendly extremely difficult to remove parts from plastic casting feeder lines. Leaving rough edges that need to be carefully cut down to fit.. So far haven't found a cement that adheres to their type of plastic. After ship models and many aircraft models this is absolutely the worst i have ever incountered. trying to contact someone at 1001 for advice on 0490034 cement.
Response from 1001hobbies
Hye Sir, Thank you for your comments. You can rate the brand on its page and put comments on the product page: https://www.1001modelkits.com/172-scale-aircraft-models/27607-planet-models-pla11172-northrop-tacit-blue.html You can contact us at [email protected] Best regards
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/08/2019
I appreciate the speed of delivery and that everything arrived in perfect condition. I miss a color catalog of each paint manufacturer that could be sent with the model (for future purchases).
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/08/2019
Item has not arrived at all and it���s be
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2019
Hobby Master scale models are always of good quality, comparable to those from Corgi Toys, but the price is a little high, especially for the latest models.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2019
Site of choice and serious always satisfied with my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2019
Confirms awaiting delivery rap
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/08/2019
takes some time but I get what I order takes some time but I get what I order, so can not complain
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/08/2019
All correct
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Verified Buyer
Rating: 1 out of 5
following a purchase from 13/08/2019
Figurine arrived safely. Shipping took a bit but it was worth the reduced/basically nonexistent customs fees. Very happy with my purchase would definitely recommend!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2019
takes some time but I get what I order takes some time but I get what I order, so can not complain
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/08/2019
As of today I have not received my order nor the refund of the amount paid nor any explanation about what happened despite having asked for it. A pity because until now I have never had any problem with any of my orders. I hope this is of some use. Sincerely Bernat Quetglas E
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/08/2019
Great service Too bad they are in France Package is always an extra week on the road
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
product error in shipment awaiting reply otherwise very bi
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
nothing in particular to report except that I was pleased with this arti
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 11/08/2019
Get for the second time a reminder where in is asked to review you well here you get m then Very bad Wait for 6 weeks on an order which was said next working day in house On the site is the order still pending So still have nothing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2019
Fast efficient a clear and pleasant site to navigate - no doubts......commandez....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2019
Good dialogue with a contact person in the event of a problem. Delivery times sometimes long, but order respected and well packaged.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 10/08/2019
I received the wrong item. Due to the lack of a return slip, it was only possible to return the item after I had to prove that it was wrong. --- QUOTE: ""Please find enclosed a return label for the boat you received. To answer your questions this is the after sales service procedure. This allows us to avoid some scams. Yours sincerely, Customer Service"" QUOTE End --- Here the customer is seen as a potential fraudster! I then returned the wrong item. The parcel company has confirmed delivery! But 1001 Modellbau cannot find the return shipment! So no money back. Great! I wonder who is the fraudster here! If you want to save yourself a lot of trouble and frustration, it's better not to order here!!!!! And don't be fooled by the German presentation. This is a French company. That doesn't make a subsequent legal dispute any easier!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2019
I ordered for 110€..never received my parcel. Thank you post office? Thank you 1001maquettes? In any case I don't
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2019
shipment a bit long
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 08/08/2019
Price-performance ratio is out of proportion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2019
good product easy to understand and assemble very nice result for det enthusiasts
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/08/2019
I don't think I understood very well how to order the colors of the paints because I made a comment about it and my wish was not fulfilled. But I think it was a communication error.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2019
Premiere envoie le coli c'est perdu une erreur peut être la deuxième envoie c'est tres bien passe je suis tres content de mon kit de bateau superbe merci et a la prochaine fois by gerard jean
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 07/08/2019
Ordered here for the first time. Shipment arrived safely. Will continue to shop with this huge offer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2019
Good and beautiful products but a little expensive as well as the shipping costs (see the same at Amazon for example cheaper and free shipping ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2019
delivery a little slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2019
good good compliant products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2019
Fast delivery but the product does not correspond to the photos on the website. I wanted the old version of the model ordered, the one corresponding to the illustrations on the site, but I received the old version which I really like mo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2019
Ordered only 4 small items including a TX antenna for an old radio. I received the envelope with the correct delivery note, but only 3 items, the antenna not included (they can't count to 4?). No solution by phone, I had to send an e-mail and fill in ""Attestation sur l'honneur de réception de commande manquant"". The antenna had to be registered (resulting in a delay of 9 or 10 days), so where was the antenna that should have been in the e-mail?
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 05/08/2019
I reserve my very bad opinion since I am not allowed to express myself in the terms I wanted to express.
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