Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
We regret your return and sincerely apologize for this incident.
The delay in your order is due to a supply delay concerning the batch of brushes. We are sorry for this and once again apologize for the inconvenience caused.
Best regards,
1001HOBBIES
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Gaelle F.
Rating: 1 out of 5
following a purchase from 01/04/2025
I did not receive the correct item
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Response from 1001hobbies
Hello dear customer, The customer service has contacted you to request photos of the received product. Upon receipt of these, we will look for the best possible solution with you. Best regards, 1001hobbies
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Thierry S.
Rating: 1 out of 5
following a purchase from 25/01/2025
Very poor protection of packages containing expensive products, this is unacceptable
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Response from 1001hobbies
Hello, We are sincerely sorry to learn that the protection of your package did not meet your expectations, especially for valuable products. This does not reflect the level of quality we wish to offer. We take your feedback very seriously and will immediately escalate this information to our logistics department to improve this aspect. Please feel free to contact us directly so that we can discuss with you and find a suitable solution. Best regards, 1001hobbies
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Bérénice P.
Rating: 4 out of 5
following a purchase from 20/02/2025
Fast shipping but the downside is that the figurines were not protected, luckily the boxes were not dented or anything.
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dany D.
Rating: 4 out of 5
following a purchase from 15/04/2025
Simple and effective
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Antonio D.
Rating: 4 out of 5
following a purchase from 03/04/2025
Very good article. Good cast.
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Robert V.
Rating: 4 out of 5
following a purchase from 10/04/2025
Perfect service, thank you.
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Jean-Marc T.
Rating: 4 out of 5
following a purchase from 30/03/2025
Very good
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margarita P.
Rating: 4 out of 5
following a purchase from 17/03/2025
I took a while to receive my order but I finally got it. Effective customer service. I already made a purchase during Christmas 2024 that did not arrive at the pickup point, I filed a complaint and I was refunded the amount paid. This time I wanted to give the service another chance and although it took a while to receive the order, I was informed of the delay at all times and I finally received it, so I don't give 5 stars for the delay but for everything else it was very good, product in good condition and as described.
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Response from 1001hobbies
Good morning, We appreciate your detailed response and the trust you have placed in us once again despite your previous experience. We are glad to know that you have received your order and that you are satisfied with the product. However, we understand that the delay may have been frustrating and we thank you for your patience. Your comment encourages us to continue striving to improve the quality of our services and reduce delivery times whenever possible. Thank you again for your understanding and loyalty. Sincerely, 1001hobbies
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patrick H.
Rating: 3 out of 5
following a purchase from 29/03/2025
incomplete and too long delivery
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Peter S.
Rating: 4 out of 5
following a purchase from 22/03/2025
The communication is slow, but everything has been received in good order.
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thierry M.
Rating: 1 out of 5
following a purchase from 17/01/2025
Received my order 4 months after placing it
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Response from 1001hobbies
Hello Sir,
We regret this incident and apologize for this processing delay.
The product you ordered unfortunately fell victim to its success. When we ordered from our supplier Coby, the product was indicated as available. However, it turned out that it was actually being restocked.
Our supplier did not inform us of this situation, which resulted in a delivery delay beyond our control.
We sincerely regret this lack of communication and fully understand that this delay is unacceptable.
We kindly ask you to excuse us for the inconvenience caused and thank you for your understanding.
Best regards,
1001hobbies
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Thierry D.
Rating: 1 out of 5
following a purchase from 19/02/2025
Delay of more than two months for a supposedly available set! And still the same response, it's coming!
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Response from 1001hobbies
Hello Sir,
When you placed your order, you selected three products, two of which were available in immediate stock. Following your contact with our customer service, we split your order to ship you the products that were already available without delay.
Regarding the third item, it unfortunately fell victim to its success. When we ordered from our supplier Coby, it was indicated as available, but it later turned out that it was being restocked.
Our supplier did not inform us of this unavailability, which resulted in a delivery delay completely beyond our control.
We regret this situation and fully understand that this delay is difficult to accept. We sincerely apologize for the inconvenience caused and remain at your disposal for any further information.
Best regards,
1001hobbies
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Orlando D.
Rating: 3 out of 5
following a purchase from 22/03/2025
The package was in excellent condition and the site was very well stocked; however, I did not receive all the products from the order even though the order was delayed by 2 weeks specifically to provide me with those products.
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emmanuel M.
Rating: 4 out of 5
following a purchase from 29/03/2025
Delivery was made on the scheduled date, and well protected too.
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jess R.
Rating: 4 out of 5
following a purchase from 25/03/2025
Everything is fine for this order - a bit long but, knowing that you work with your subcontractors, no worries. We just need to stay happy since the order is arriving, the main thing is that it still works. The times are not great at all, let's stay cool and happy as long as everything is still not too bad;) Best regards. Jess
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Response from 1001hobbies
Hello dear customer,
Thank you for your feedback and we understand your frustration.
However, we would like to draw your attention to the fact that you ordered enamel paint, a product that is unfortunately becoming increasingly difficult to obtain. Indeed, due to the potential health risks that this type of paint presents, our suppliers are now very reluctant to ship it to us.
We sincerely regret the delay caused by this situation, which is completely beyond our control. Please be assured that we are doing everything we can to respond to your request as quickly as possible.
Thank you for your understanding and we remain at your disposal for any further information.
Best regards,
1001hobbies
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Faustino M.
Rating: 1 out of 5
following a purchase from 31/03/2025
10 days delivery time is too long.
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Response from 1001hobbies
Good morning, We regret your comment and apologize for the inconveniences. We inform you that your package was shipped on 01/04/2025, following your order placed on 31/03/2025. We understand your frustration regarding the delivery time, but we want to clarify that the distribution was carried out by the carrier Correos, which took 10 days to make the delivery. Unfortunately, this timeframe depends exclusively on their services, and we cannot be held responsible for this delay. However, we remain at your disposal for any additional questions or requests. Sincerely, The 1001Hobbies team
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Vincenzo G.
Rating: 3 out of 5
following a purchase from 26/03/2025
Unfortunately, I found, after placing the order (which arrived without problems), the same CB model from the same Ukrainian company for 20€ less. What a shame, otherwise I have nothing to say, they did their job, that's for sure.
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JEAN CLAUDE N.
Rating: 3 out of 5
following a purchase from 26/03/2025
Delivery a bit long but overall very good professionalism
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Laura G.
Rating: 3 out of 5
following a purchase from 02/04/2025
The product is great and of incredible quality, but the lid that protects it came completely broken.
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F M.
Rating: 3 out of 5
following a purchase from 03/03/2025
1 item indicated was delivered incorrectly as it was not in stock contrary to what was stated on the website at the time of the order. There was a lack of communication to inform the customer about the item being out of stock. Nevertheless, a commercial gesture was made to compensate for the incident. In the end, a nice catalog, just need to improve the management of non-compliant cases.
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florian B.
Rating: 1 out of 5
following a purchase from 16/03/2025
Only one product out of the 2 delivered while both were in stock and a delivery that took more than 10 days.
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Response from 1001hobbies
Hello Dear Customer,
We sincerely regret this review and apologize.
The product "Lost Ruins of Narak (The): Expedition Leaders" could not be ordered from our supplier as it is out of stock, with no restocking date planned. As a result, we shipped the first product of your order, and a refund request is in progress for the unavailable product.
We thank you for your understanding and remain at your disposal for any further information.
Best regards,
1001hobbies
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Corey K.
Rating: 1 out of 5
following a purchase from 20/03/2025
I sent 1 in already...the generator model is crap. To remove the pieces from the molds was difficult & tedious & a few pieces broke because of the difficulty to remove them. Also several pieces were missing. Brutal design to access the individual pieces without breaking them. Not recommended for those type of manufactured models.
Response from 1001hobbies
Hello,
We thank you for your feedback and are sorry to hear that you have encountered difficulties with this model.
We understand that 1:48 scale parts can be tricky to handle, and we apologize for the inconvenience caused. We take your comments regarding the design and demolding of the parts very seriously.
We appreciate that you found a solution by using the remaining pieces from other models to complete your project, but we understand that this is not ideal.
Rest assured that we will share your feedback with our team and suppliers. Your satisfaction is essential, and we hope that your future purchases will offer you a better experience.
We remain at your disposal for any further questions.
Best regards,
1001hobbies
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Raphael L.
Rating: 1 out of 5
following a purchase from 18/03/2025
Hello, 3 weeks to receive materials that are normally available is too long! R.Léonard
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Response from 1001hobbies
Hello Dear Customer,
We regret your feedback.
Your order contained 18 products, including two (Hurricane Mk.I Bat. and Mr Hobby - Gunze Mr. Color Super Metallic Colors II (10 ml) Super Fine Silver II) that had to be ordered within 10 days from our supplier.
We would like to draw your attention to the fact that, on our site, two notions must be taken into account: a product
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wiktorska B.
Rating: 1 out of 5
following a purchase from 27/03/2025
I am still waiting for my refund for two models that you did not send me.
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Response from 1001hobbies
Hello,
We regret your feedback.
We would like to remind you that, in accordance with Article L221-24 of the Consumer Code, the refund period is 14 days. Since the request was made on 07/04/2025, the refund will be processed within 4 to 5 days.
Thank you for your patience.
1001HOBBIES
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Calvin U.
Rating: 1 out of 5
following a purchase from 12/03/2025
The order took almost a month to be delivered. It was not at all clear that some items were out of stock; at the time of the order summary, I saw no information regarding such a long delivery time. As a reseller, what is your purpose if you do not have stock?
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Response from 1001hobbies
Hello dear customer,
We regret this review and apologize for the delay.
We would like to remind you that 1001Hobbies is a small business that offers over 200,000 references on its website. Therefore, you will understand that we cannot have all these references in stock in our warehouse.
Moreover, there are two types of products to consider on our site: 'available' products that are specially ordered for you from our supplier, and 'available - shipped today' products that are in stock in our logistics depot in Isère.
We hope you understand our position.
Best regards,
1001Hobbies
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Lorène H.
Rating: 1 out of 5
following a purchase from 16/03/2025
Received a Demon Slayer pop figure with a defect, a missing arm. I contacted customer service via email but have not received a response since March 22 ...
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Response from 1001hobbies
Hello dear customer,
We regret this review and apologize for this incident.
After checking, we did not receive your email and we are sorry for that. However, we inform you that our customer service sent an email today asking for photos of the broken product. As soon as we receive these photos, we will open a customer service investigation with our supplier to provide you with a quick response.
Best regards,
1001hobbies
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Patrick S.
Rating: 4 out of 5
following a purchase from 01/04/2025
The products are of good quality. The orders arrive on time.
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Luc D.
Rating: 4 out of 5
following a purchase from 14/03/2025
Received well, but first the decals were on the wrong scale, then had to wait quite a while for the new shipment to arrive, and it didn't come to our expected home address but to a collection point. But all's well that ends well. Ultimately satisfied.
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Francois B D.
Rating: 1 out of 5
following a purchase from 25/02/2025
Never received it
Response from 1001hobbies
Hello Sir,
We regret your return and apologize for this inconvenience.
According to the information provided by the carrier, parcel LD208139425FR was delivered on April 1 to the address indicated on your order.
If you have not received this parcel, please contact our customer service department so that we can open an investigation with the carrier and assist you in resolving this issue.
We remain at your disposal for any further information.
Best regards,
1001hobbies
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Rene T.
Rating: 3 out of 5
following a purchase from 27/03/2025
When a multiple order is waiting for a product, you do not receive information about a possible delivery date. You have to ask for that (I did get a complete overview quickly).
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RENE C.
Rating: 4 out of 5
following a purchase from 22/03/2025
Very good.
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Anne-Gaëlle S.
Rating: 1 out of 5
following a purchase from 22/03/2025
2: I received the game in German and I have to return it at my own expense...
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Response from 1001hobbies
3: Hello dear customer,
We regret your feedback and apologize for this issue.
Please note that a return label was sent by our customer service on Thursday, April 3rd at 12:15 PM. Did you receive it? This label will allow you to return your product for free by dropping it off directly at the post office.
Thank you for your understanding.
Sincerely,
1001 Hobbies
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Rein W.
Rating: 4 out of 5
following a purchase from 20/02/2025
Unfortunately, the delivery took a bit longer, according to reports due to further delays in the supply chain. It would be good if the customer is informed of possible delays in a timely manner to avoid frustration or impatience.
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vittorio C.
Rating: 1 out of 5
following a purchase from 05/03/2025
Not satisfied at all with your way of doing things, false information regarding the availability of the items ordered, waiting for 3 weeks for a poor order of 40 €, next time I will look elsewhere
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Response from 1001hobbies
Hello dear customer,
We regret this review and apologize for this delay.
We remind you that 1001Hobbies is a small business that offers over 200,000 references on its site. Therefore, you will understand that we cannot have all these references in stock in our warehouse.
Moreover, there are two types of products to consider on our site:
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Cécile M.
Rating: 4 out of 5
following a purchase from 08/03/2025
Delivery time too long compared to what was announced 20 days instead of 4
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brigitte T.
Rating: 1 out of 5
following a purchase from 20/03/2025
does not match the desired model, can I return it
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Response from 1001hobbies
Hello dear customer,
Thank you for taking the time to report this issue. We sent you an email on Thursday at 4:43 PM, containing the return address.
If you have not received anything, our customer service is at your disposal for any further information.
Best regards,
1001hobbies
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Pierre A.
Rating: 4 out of 5
following a purchase from 21/03/2025
Package received quickly. One downside: the crystal box was broken in one corner. Personally, it doesn't bother me because I can hide it (it's for housing a diorama), but I would understand if it doesn't suit others (NB: I have already seen the same issue in reviews on your site)
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Steff V.
Rating: 1 out of 5
following a purchase from 04/03/2025
Terrible communication, false promises on the site...
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Response from 1001hobbies
Hello, We regret this inconvenience and sincerely apologize. We would like to inform you that we have split your order at no extra cost to send the products that are in stock to you faster. We regret that you did not appreciate this commercial gesture. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
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Joël B.
Rating: 1 out of 5
following a purchase from 06/03/2025
Order placed in January, received at the end of March. Too long....
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Response from 1001hobbies
Hello,
We regret this review and apologize for the delay. We are doing everything we can to improve our processing and delivery times.
In your orders, two products were subject to a long delay, requiring a special order from our supplier in England. The delay for these products is about 4 weeks. However, it is possible that customs may have held up the order, which is the case for the Seminole Warriors 1:72 figurine. This is why this box arrived later than expected.
Please feel free to contact our customer service for any questions or assistance requests.
Best regards,
1001hobbies
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