Customer reviews of 1001hobbies

good delivery times and good merchandise

Change of address not taken into account on the site. My parcel was therefore lost and returned to sender, despite my numerous emails and calls to the Colissimo service to change my address. After a week on the phone with a 1001 maquettes advisor who assured me that he would send me an order right away, I've been waiting 15 DAYS for my parcel! This is unacceptable! Competitor sites (like OupsModel, for example) will be delighted to help me.

I do not rate 5 stars because of the somewhat long shipping time but otherwise it is OK.

good site despite a small problem with an item which was quickly resolved

The box came with duplicate parts and was missing a whole section of parts

Missing section of parts The box came with duplicate parts and was missing a whole section of parts

Missing section of parts The box came with duplicate parts and was missing a whole section of parts

Parts set for the Titanic model 1:400 too inaccurate and overpriced! No response to any changes or price reduction or exchange. I cannot recommend this to anyone. I'm really annoyed and just feel wasted!

the shipment was made several days after the announced date and the chronopost arrived 4 days after the event

I have mixed feelings about my experience. My two the witcher figurines did indeed arrive. However, the care taken with the package was minimal, with only the two boxes of figurines bound together with black film. Fortunately, there was no damage except for a slight dent on one of the boxes. What's more, we receive far too many e-mails, no doubt to give the illusion that your order will reach you in record time. However, 1001 maquettes sells us a dream when it displays in stock on a product. This product will in fact be in stock when they buy it from another site. This obviously lengthens lead times, and while you can expect it in a week, it can take more than twice as long. That said, I recommend this site as long as

I have nothing to say about the product, which was sent to me very promptly, but I find the customer relations department far too insistent. Follow-up emails before buying + 4 other emails to give my opinion. A total of ten e-mails for a purchase of €10!

I've been looking for this model for a while now and the delivery time is right on schedule.

A delivery error. My interlocutor was very understanding. However, my case was not followed up and I had to contact the company again for my case to be processed.

order paid on 59 received on 219 but I will have the pleasure to place other orders to follow Cordial

Fast delivery as ordered. Good day

Very pleasant shopping experience. Fast turnaround time for shipping. Product arrived as advertised. Thanks!

Wide choice on products to buy. Very good service and on time. I highly recommend it

Always fast and on time. A little exaggerated in the size of the packaging forcing pickup at the post office

No problem goods delivered on time

I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue

Slow and poor service I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service, rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue

Slow and poor service I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service, rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue

Long lead time between order placement and receipt of order

Excellent items. Too bad not to find in the catalog model propeller planes such as Macchi Mc 416 Piaggio P.148 Fiat G.59 SIAI S.240 aircraft certainly no longer operational but which I would have liked in my collection. Considering QualityPrice the cost is perhaps a tad exaggerated.

Package arrived empty!

Quality products as advertised. The only downside was the delivery time. For products that should be delivered between 24 and 48 hours, my order arrived 6 days later. D

Very good site and material at the top to re-examine packaging too light 2 orders and 2 received half open speed not top 1 week between the order and delivery where other put

very low

Very good mail-order service (order followed by delivery) but I'm disappointed by the quality of the items purchased (Heller paints: too thick and needing to be

The model came save and sound The model came save and sound. And ordering the item was easy to order.

Very bad service from this company Very bad service from this company - Lucky I paid with PayPal and got a full refund. Items never arrived - Waited over two weeks then contacted them - Was told not to worry that the items would arrive.....Still nothing after a month. Called again and was told would take a long time for refund, so told them I would go direct to PayPal.....Sounds as if they do not care.....Will not use again - Found another company Emodels of Stoke On Trent who sent what I required at a better price and within 48 hours.......

Reception too long despite good coli packaging

Hello Many e-mails for nothing no delivery despite a cash payment by Paypal with fees. I am still waiting to receive my order. Sorry, orders placed in Europe or all over the world are honored. France, a country of criminals against humanity, condemned several times by the International Criminal Court, no longer shines in my eyes. A simple order that doesn't arrive, so what about the rest? That's another debate. With all due respect. M

Not serious at all

The model came save and sound The model came save and sound. And ordering the item was easy to order.

Very bad service from this company Very bad service from this company - Lucky I paid with PayPal and got a full refund. Items never arrived - Waited over two weeks then contacted them - Was told not to worry that the items would arrive.....Still nothing after a month. Called again and was told would take a long time for refund, so told them I would go direct to PayPal.....Sounds as if they do not care.....Will not use again - Found another company Emodels of Stoke On Trent who sent what I required at a better price and within 48 hours.......

Hello A particularly unpleasant experience. I bought on 1001maquettes 3 puzzles in promotion my order was accepted and paid. The company then cancelled the order, stating that there had been a price error. I was reimbursed but lost a lot of time and money, especially as I lost another opportunity to buy at a good price. No gesture offered by 1001 puzzle. I will not return. Site to be avoided. There may be many more cases of this kind, as I was not spontaneously offered the opportunity to buy a puzzle.

Ordered paid immediately and then.... nothing more! I'm not impatient but when I read various reviews I got nervous and immediately opened a paypal case - especially as emails ALL REMAIN UNANSWERED! If you open a case with an honest seller you at least get a response - whatever the excuse. But here: NOTHING AGAIN! Either fraudsters at work or dilettantes. I don't know. But if you don't even reply, I have to fear the worst. My good money (for which I have to work HARD) is now in PayPal orbit. I haven't seen any goods yet. Anyone can deliver later. But not replying is the very worst! I can only warn against this store!

Undoubtedly a good service even if the sending of some e-mails should be done more carefully (e.g.: the reminder of transfer for payment did not wait for the usual time of execution of the banking transaction that is regulated by a European regulation). The very content of e-mails that I assume to be automatic in some cases is misleading (e.g.: confirmation of receipt of payment looks more like account registration confirmation). The prices are generally above the market average for the subjects of my interest (scale airplane assembly boxes) with few exceptions. For what has just been written, the policy of frequent discounts is valid, even if e-mail notifications tend to arrive later than the start of promotions. Of course it is sotenibile as a business choice the equation high prices = high quality of service.Otherwise the parcel arrived in reasonable time the goods were properly packed and in optimal condition.

delivery too long and I had to pay for it ! Next time I will buy from Irish website or UK