Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 281 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2018
Good evening and best wishes to all... I have been ordering here for some time now and have never had any major problems. Unfortunately, I don't have a good opinion of this last delivery, which was a ghost delivery.100 e lost to date ..so I'm not at all happy to have to prove that today ...Anyway!! Deçu de la réaction un peu legere du préstataire je commande autrement maintenant..Donc amerère pour cette fois et pour le poment je m'abstiend de recommander autre chose... Voila. Have a nice evening Ã
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
the models are in conformity with the orders arrive with a little delay but always and according to our order I advise you this site
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/01/2018
I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/01/2018
I did not receive all of my items I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?
Response from 1001hobbies
Dear customer, We apologize for this error. We created a voucher for the missing item. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2018
I did not receive all of my items I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?
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Response from 1001hobbies
Dear customer, We apologize for this error. We created a voucher for the missing item. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2017
good site but a bit expensive compared to others
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2017
First order on the site. No problem: model delivered on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2017
good product and fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2017
Delivery time does not always correspond to the date sent by e-mai
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2017
Delivery times not met despite extra charge
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2017
high pricing good delivery quality
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/12/2017
I was well pleased with the paints but … I was well pleased with the paints but hardly surprising as they were Humbrol which I have used for years. Delivery was quite good considering it was within the Christmas period. I would use this firm again should need arise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2017
A Christmas gift that made people happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2017
I was well pleased with the paints but ... I was well pleased with the paints but hardly surprising as they were Humbrol which I have used for years. Delivery was quite good considering it was within the Christmas period. I would use this firm again should need arise.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2017
I paid for the box to be wrapped in gift wrap and a card but none of this was taken e
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/12/2017
I asked for delivery information and it was fulfilled perfectly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
the carton is very damaged.it's stressful at the reception.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Good tracking of the parcel, delivered to a relay point at the address given.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Good transaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Lots of choice and very reasonable delivery times.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2017
1st order and my last! To flee absolutely... Items supposedly in stock and after 6 days they send you a message saying that the items are unavailable.... Disgraceful to cash the money and ask if you want a similar replacement item... Too easy to make money on the backs of people !!!! Waiting for the refund of my articles which is not immediate... I advise you to stay away from this scam store.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/12/2017
Delivery on time by products goods in perfect condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2017
Long delivery time. Moulding problem. Poster damaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
nothing to say i received my parcel on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
Very good signs would have liked just a little more choice on boats ladders 187. Order sent on time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2017
Order placed on 111117 one month later still no parcel delivered. I ask customer service about the status of my order because I haven't received anything. They tell me I'm missing half my items and that they'll send what they have in stock. In exchange he gives me a credit note for the amount of the 2 items I'm missing, plus free delivery. A week later I see the items I'm missing are available again on the site. I send an email to customer service and they tell me that the items I'm missing are not available. I find that the service is not at all of quality it is the first that it happens to me with such a level of incompetence. I am very disappointed with the customer service and the management.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 27/12/2017
The delivery time is a bit long and the shipping costs to Austria are very high. The goods are o.k.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
My opinion is mixed. they seemed very professional until I received my parcel of 8 paints with a completely dry pot of matt white inside. it wasn't even possible to stick the tip of a knife into it, so to speak. I contacted them by chat and the person suggested 2 times that I use solvent to dilute it!!!!! but it's as hard as a rock, it won't do any good to dilute it!!!!!! And when I ask for an exchange, no reply. I really wonder if he knows the paints he's selling. In short, you shouldn't order everything from them, especially with a commercial return like this that doesn't exist if you have a penny to your name.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
Does not meet delivery deadline
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2017
Good contact with customer service in general. Fast and efficient responses. The choice of accessories for the model airplanes could be much wider, especially the choice of decals. On the other hand, you don't have to be in a hurry to receive the items.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2017
part of the order only!!!! Bravo!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
The product is of high quality, but it's unacceptable to charge for such poor gift-wrapping. It looks like a 5-year-old has wrapped it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2017
order nickel delay longer than expected but received on time. element ok i reco
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 26/12/2017
#NOM?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2017
Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!
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Response from 1001hobbies
Dear customer, The delivery was possible by the 23rd December with a specific shipping method, however you chose the shipment by letter with takes longer as indicated. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/12/2017
Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!
Response from 1001hobbies
Dear customer, The delivery was possible by the 23rd December with a specific shipping method, however you chose the shipment by letter with takes longer as indicated. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2017
service that meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2017
(+) Large catalog (-) Sometimes more expensive than the competition (+) Out-of-stock parcels arriving in 10 days at Christmas time (4 to 6 days according to the site, they don't have all the items in stock and are therefore dependent on their suppliers)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2017
i'm very disappointed with 1001 pattes for a first and probably last order. not seeing my order arrive after 10 days i phoned 1001 pattes who after doing some research realised that the order was faulty so they renewed the order which this time must be in my neighbor's letterbox. as a result no presents for christmas and i have to wait for my neighbor to come back to find out if he r
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/12/2017
The model ordered is beautiful ... BUT THE DELIVERY SERVICE was long and not optimal: I followed the route from France to Italy and saw that the package traveled in France in as many as 4 destinations ... until it arrived in Normandy then in Bergamo in Milan and finally in my city. So very long delivery time ...
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