Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
INCOMPLETE MODEL MISSING PARTS BOX SEEMS TO HAVE BEEN OPENED BEFORE SHIPMENT
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Response from 1001hobbies
Hello,
We apologize for the inconvenience.
Customer service has sent you an e-mail to suggest a solution. Once again, we would like to respond favorably and commercially to this dispute.
Yours faithfully
1001hobbies
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Marc Constantin S.
Rating: 4 out of 5
following a purchase from 13/02/2025
Very satisfied. Although it was my first order, I was provided with answers to my questions by customer service during the delivery period. My fears that there might be problems with my bank transfer (without Paypal) to a French bank did not materialize. The delivery (delivery tracking) and the goods (condition) arrived without any problems.
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Bruno D.
Rating: 1 out of 5
following a purchase from 23/01/2025
Abnormally long lead times of several weeks Unplayable soap Missing products
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Response from 1001hobbies
njour Monsieur,
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that this product was not delivered to us by our supplier. In accordance with our company's procedures, we have simply withdrawn this product from your order (a refund request is in progress for this product).
We're very sorry that you didn't take customer service's action into account. Customer service is now available from 10am to 1pm and from 2pm to 5pm. Following a computer problem, we encountered problems with our switchboard, preventing our customers from contacting us.
We apologize for any inconvenience.
Yours faithfully
1001 Hobbies Customer Service.
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Jean Pierre F.
Rating: 4 out of 5
following a purchase from 10/01/2025
Dommage que l'on et pas prévenue du tant d'attente des commandes car pour ma part celà fait 2 mois que j'avais commandé et cela a été très long 🤔🤔sans cela se que j'ai commandé et conforme a mais attente mercii 😉😉
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Bernard C.
Rating: 1 out of 5
following a purchase from 22/02/2025
More than slow! An item to put in an envelope: 15 days! Pathetic! They don't realize that this trinket is needed to move a model forward, so we make another one: not from them......
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Response from 1001hobbies
Good afternoon, sir,
We apologize for the delay. However, we would like to remind you that this product is an item with a long shipping time, i.e. between 2 and 4 weeks, as specified on the product sheet as well as in your order confirmation.
We regret that this information has not been taken into account.
We apologize again for the delay.
Sincerely
1001hobbies
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Pierre W.
Rating: 1 out of 5
following a purchase from 26/02/2025
Delivery took a long time and the figurine is not worth that amount. Too bad!
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Response from 1001hobbies
Hello, We regret your opinion and apologize for this incident. The delay you noticed corresponds to the restocking time with our supplier. As soon as we received the product, we shipped it in accordance with our contractual obligations. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
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Louis J.
Rating: 1 out of 5
following a purchase from 25/02/2025
Postage 30 euros, customs 22.95 CHF. No wonder China is flooding the market. Free postage and customs. Your service is good, but collaboration is impossible.
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Response from 1001hobbies
Hello,
Thank you for sharing your opinion. We understand your frustration regarding shipping and customs fees. Indeed, these fees are beyond our control and are largely related to international regulations. We strive to offer competitive rates, but unfortunately these fees can sometimes make the experience more expensive, especially for international shipments.
We appreciate your feedback and look forward to providing you with a more pleasant experience in the future. Please do not hesitate to contact us if you have any questions or specific requests.
Best regards,
The 1001Hobbies team
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Vicente S.
Rating: 4 out of 5
following a purchase from 25/02/2025
The first order arrived safely
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Vittorio A.
Rating: 4 out of 5
following a purchase from 05/03/2025
Good
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FELIX C.
Rating: 4 out of 5
following a purchase from 04/03/2025
Received the three orders placed, one, the large model, came unsealed I do not know if it is complete is a gift and tell me and the set of dolls came with loose istrucciones and support frame party if it does not affect the figures, but is bad and sloppy, not warned
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Alberto C.
Rating: 4 out of 5
following a purchase from 28/02/2025
Good prices and fast delivery
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Roman P.
Rating: 1 out of 5
following a purchase from 08/02/2025
The model is fine. The paint set is bad (some jars are half empty and dry, others are filled with too much water). Delivery time is very bad (1 month wait).
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Response from 1001hobbies
Good morning, We regret your comment and apologize for the inconveniences caused. We invite you to contact our customer service as soon as possible so that we can find a suitable solution to your situation together. We remain at your disposal. Sincerely, The 1001Hobbies team
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Xavier M.
Rating: 4 out of 5
following a purchase from 02/03/2025
Delay a bit lo g
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José Luis I.
Rating: 1 out of 5
following a purchase from 08/01/2025
Delay of 2 months in the shipment of 6 products, 1 is incorrect and 2 others are missing for shipment. A real failure on their part and I am also not satisfied that the products sold to me at the beginning of January are now asking me to place another order to replace them with others. I am not satisfied with this solution. I want a refund for the money paid for the products not received and also for the incorrect order received.
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Response from 1001hobbies
Good morning, We sincerely regret this incident and apologize for the inconvenience caused. When placing your order, you selected 6 products, 3 of which had a long delivery time and needed to be ordered from our supplier in England. Due to these ordering times, your order remained blocked until it was 100% complete. To accommodate you, we unlocked the order and shipped the 4 available products. At your request, 2 undelivered products were refunded. Additionally, as soon as you informed us that the received product was not suitable for you, we immediately organized its return and proceeded with your refund as soon as possible. We hope this solution meets your expectations and we remain at your disposal for any further questions. Sincerely, 1001hobbies
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DENIS P.
Rating: 4 out of 5
following a purchase from 03/03/2025
Fast and compliant
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Ambrosio Jesus M.
Rating: 4 out of 5
following a purchase from 22/02/2025
All ok
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Diederik V.
Rating: 3 out of 5
following a purchase from 02/03/2025
five stars
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Response from 1001hobbies
Hello, We would like to sincerely thank you for your positive review. Your feedback is invaluable and encourages us to continue improving the quality of our service. We are glad to hear that your experience with us was satisfactory. Please do not hesitate to contact us if you have any questions or need assistance in the future. Thank you again for your trust, and we look forward to seeing you again soon! Best regards, The 1001Hobbies team
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Vincent C.
Rating: 3 out of 5
following a purchase from 26/02/2025
Delivery not held in the time given by the site, models missing part.
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Christine T.
Rating: 4 out of 5
following a purchase from 28/02/2025
Perfect, order was fast
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jean françois C.
Rating: 4 out of 5
following a purchase from 02/03/2025
Different delivery method for 2 identical orders. Registered letter more interesting than CHRONOPOST.
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Eric B.
Rating: 4 out of 5
following a purchase from 18/02/2025
Serisszeri3
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Juan José P.
Rating: 4 out of 5
following a purchase from 10/02/2025
Very good and at a good price, but I had to wait a long time for delivery.
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Pat T.
Rating: 3 out of 5
following a purchase from 31/01/2025
Came from France. Exactly what I had ordered. Took awhile but that’s customs. Good job
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Blanca H.
Rating: 3 out of 5
following a purchase from 23/01/2025
Small and expensive I have found it later on other sites for less than half the price.
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Rik M.
Rating: 3 out of 5
following a purchase from 25/02/2025
Ordered a Gunpla model. They have quite a few in the store but a lot of them are actually in backorder meaning you've no idea when you'll get them. Keep in mind that this store is based in France so shipping to the Netherlands was quite a bit more expensive. Otherwise the actual delivery was fine. My item took three workdays to arrive.
All and all not really a remarkable experience. I'd only recommend them for Gunpla kits that aren't available anywhere else and that they have in actual stock.
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Guido S.
Rating: 1 out of 5
following a purchase from 13/01/2025
Ordered and delivery took 3 weeks longer than the indicator delivery date .
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Steven H.
Rating: 3 out of 5
following a purchase from 12/02/2025
Fast delivery eventually, but website showed all products in stock when in fact none of them were and the delivery was missing an item, so I had to buy that elsewhere.
Response from 1001hobbies
Thank you for your feedback, and we apologize for the inconvenience caused. We understand how frustrating it can be when product availability is not accurate, and missing items are a hassle. Rest assured, we’ll look into this to prevent future issues. If you need assistance, feel free to reach out to us at [email protected]. We appreciate your understanding and hope to serve you better next time.
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Danny P.
Rating: 3 out of 5
following a purchase from 22/01/2025
The ordered items often take very long before they are there a while ago I had ordered 2 boxes and I got 1 of them here several times been behind it has taken a long time but is neatly resolved I got another box sent for free that was then again classy otherwise friendly and neat customer service so not everything is bad but those orders should be better people pay for it too that can not be so
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Jan S.
Rating: 4 out of 5
following a purchase from 27/01/2025
Clear
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Response from 1001hobbies
Thanks for your comment! We're glad you found the site uncluttered. Hopefully you will come back to us soon!
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Eric P.
Rating: 4 out of 5
following a purchase from 27/01/2025
HI VOUS ME METTEZ DES POINTS POUR 14.99 E VOUS LIVREZ BEAUCOUP TROP TARD A EBAY J'AI MES COLIS 3 A 4 JOURS SINON VOUS AVEZ BEAUCOUP DE CHOIX MERCI
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Response from 1001hobbies
Hello, thank you for your feedback! We're delighted that you like our choice of products. Regarding delivery, we understand your frustration and are doing our best to reduce delays.
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Willem P.
Rating: 1 out of 5
following a purchase from 17/01/2025
Delivery not in order!!! We are still missing part of our order. Request for correct invoice remains unanswered.
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Laurent A.
Rating: 1 out of 5
following a purchase from 30/08/2024
I returned my order on January 31st, 1001hobbies received it on February 5th - more than 20 days ago - and I'm still waiting for my refund... No reply to my e-mails, little or no responsiveness from customer service, no communication...
To be avoided!
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Response from 1001hobbies
Hello Sir, We regret this incident and sincerely apologize. We would like to inform you that we have received your return and are still waiting for your bank details, as mentioned in our e-mail of February 17 at 10:41. Indeed, after 6 months, credit card details are cancelled by our computer systems for security reasons. As soon as we receive this information, we will proceed with the refund of your order. Best regards, 1001hobbies
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Carles P.
Rating: 4 out of 5
following a purchase from 23/01/2025
A more forceful description of the product is missing; especially in new products.
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Response from 1001hobbies
Thank you for your comment. We take your suggestion into consideration and we will work on providing more detailed descriptions, especially for new products. We really appreciate your feedback and hope your next experience will be even better. have a great day!
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zacharie James iris gaeaf G.
Rating: 4 out of 5
following a purchase from 16/11/2024
A bit pricey for a HG but it was a kit that was hard to find, and I appreciate them being able to supply it.
Response from 1001hobbies
Thank you for your feedback! We understand that some items can be priced higher, especially when they're hard to find, and we’re glad we could provide you with the kit you needed. We appreciate your support and hope to assist you again soon!
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THOMAS L.
Rating: 3 out of 5
following a purchase from 15/12/2024
Plenty of choice, but crazy delays...... Even if it's marked available .....
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Response from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Sincerely, 1001hobbies
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Christophe R.
Rating: 3 out of 5
following a purchase from 05/02/2025
The time between order and dispatch of the order is too long (almost 3 weeks) even though the products are in stock.
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Response from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Yours faithfully
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JEAN FRANCOIS M.
Rating: 4 out of 5
following a purchase from 13/01/2025
TOTALLY SATISFIED WITH THE SERVICE (parcel tracking, secure payment...).
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted that you are satisfied with our parcel tracking and secure payment system. See you soon for your next order!
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guinchard J.
Rating: 1 out of 5
following a purchase from 30/01/2025
check your stock before putting it up for sale
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Response from 1001hobbies
Mr. Guinchard, We regret this inconvenience and apologize for the delay in processing your order. We would like to emphasize two important concepts on our site: Products available: These items are in stock with our supplier and are the subject of a special order for you. Products "available - dispatched today": This means that the products are in stock in our logistics warehouse and can be dispatched within 2 to 3 days. Please do not hesitate to contact us if you have any questions. Best regards, 1001hobbies
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Alain A.
Rating: 4 out of 5
following a purchase from 20/02/2025
I am satisfied with my order, except that it was not delivered to the place defined but as it is Chronopost that delivered it does not even surprise me, they do what they want.
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Response from 1001hobbies
Thank you for your feedback! We're delighted that you're happy with your order, but we're sorry about the delivery problem. Unfortunately, some carriers can sometimes change the drop-off point. Please contact us at [email protected] if this happens again, and we'll see what we can do to improve the experience.
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Norman J.
Rating: 4 out of 5
following a purchase from 28/01/2025
Purchasing and paying for the item was very easy but the delivery was slow as it is shipped from France and it was held up in US customs for about a week.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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