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A
Rating: 4 out of 5
I received my order without delay. The packaging was well secured and I have nothing to say. If I were to recommend this site, I would do so.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 277 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
The shipment took much longer than it was supposed to but otherwise good treatment and the order arrived in excellent condition.
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C
Rating: 3 out of 5
Excellent service and customer service very good. In my opinion the only problem is the price. In my opinion a little high. For the rest perf
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A
Rating: 3 out of 5
Poor shipping service. I found myself having to drive an extra 5 km in a dense urban environment (I won't draw you a picture...). This spoils the impression of service.
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A
Rating: 3 out of 5
Between the order and delivery there are 10 days too long for my taste otherwise for the rest nothing to d
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A
Rating: 4 out of 5
Large selection, fast service and delivery, no particular problems.
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C
Rating: 3 out of 5
I found the cost of transportation to be expensive.
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A
Rating: 4 out of 5
orderdelayprixconforme postage a little expensive for a small purchase
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V
Rating: 4 out of 5
Everything went very well, only the delivery time was a bit long.
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A
Rating: 3 out of 5
Still waiting for response in knowing if the contents of the confenzione is complete I sent attached email with photos of the contents from an initial phone call very friendly the next day I had immediately received response with attached pictures of the descriptive sheets of the model I purchased for comparison I responded with the above photos still not having received response
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C
Rating: 1 out of 5
Last 12122016 I placed an order that was charged to my account on 14122016. Not receiving the product and not having information on the status of the order I made several calls in which an answering machine answered indicating to send an email which I did after three emails sent to which no one has responded on 06012017 13012017 and 24012017 I find that as of the date of sending this notice no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. I request a refund of the amount paid (14508€) to the credit card I used to place the order.
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A
Rating: 1 out of 5
missing parts in the grids scheme does not correspond to the product very very mecho
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V
Rating: 1 out of 5
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY … TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
A
Rating: 1 out of 5
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY ... TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
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Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
C
Rating: 4 out of 5
All good, all correct.
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A
Rating: 4 out of 5
After a little length and an e-mail, everything was back in order. Very reactive for the ma
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A
Rating: 4 out of 5
Pleasant welcome and good products
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A
Rating: 1 out of 5
Not at all happy. Ordered on September 24 and still received nothing. Customer service mute for 2 days. No news.
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A
Rating: 4 out of 5
Everything perfect. Very fast delivery
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A
Rating: 4 out of 5
package received on time not disappointed there will be other order in sight me
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A
Rating: 3 out of 5
Ordered on Friday 13 Oct and shipped on 15 Oct ?...?.. The deliveryman was supposed to drop it off at the relay point on the 21st and didn't do so until the evening of October 24th -? picked up on October 25th, i.e. 12 days after the order was placed! Delivery times are really too long and the mondial relay tracking system works intermittently. ... Too bad. I'm thinking of changing to another site for my next orders, for c
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V
Rating: 3 out of 5
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
Response from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
A
Rating: 3 out of 5
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
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Response from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
V
Rating: 4 out of 5
Quality as expected. Delivery time was quite long. Order processed on 02.10.2017 delivered on 19.10.2017 (according to online store: dispatch in 4-6 days).
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A
Rating: 4 out of 5
Recu attend merci et bonne peinture. Have a nice day
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A
Rating: 3 out of 5
The delivery packaging (bubble envelope in my case) is not suitable. The poster included in the order is crumpled, and a brush hair protector escaped during handling of the envelope, damaging the poster.
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A
Rating: 4 out of 5
the internal product tracking is peculiar no initiative concerning large orders and therefore a product is missing you have to send several emails so that you propose a credit for the missing product and send the order on time instead of a shipment under 24h to 48h for me it took 16 days is what is a pity. otherwise excellent quality pro
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A
Rating: 4 out of 5
Fast delivery, undamaged parcel, satisfied with site
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A
Rating: 3 out of 5
Interview with customer service: quick response, delivery not on time. DéÃ
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V
Rating: 1 out of 5
Still haven't received the goods after 5 weeks. I am now trying to get my 319€ back via PayPal.
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A
Rating: 4 out of 5
Very good parcel tracking. We are informed by e-mail during all stages of delivery. However, there was a slight delay at customs because there was no invoice on the outside of the parcel. I recommend this site without hesitation.
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A
Rating: 4 out of 5
The children were very pleased
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A
Rating: 4 out of 5
Very Good. Quite fast material in accordance with the order.
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A
Rating: 1 out of 5
You're asking me for an appraisal when I still haven't been delivered.
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A
Rating: 4 out of 5
Good customer care, especially for out-of-stock products
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A
Rating: 3 out of 5
To date I still have not received my order Thank you for your feedback Cdlt
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A
Rating: 4 out of 5
Lots of choices, fast delivery. 4 stars because the lid of a paint can ca
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V
Rating: 1 out of 5
Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je je geld kwijt bent.
Response from 1001hobbies
Dear customer, Unfortunately it appears the shipment was lost. We will thus refund your order. We apologize for the inconvenience. Best regards, Customer Service
A
Rating: 1 out of 5
Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je geld kwijt bent.
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Response from 1001hobbies
Dear customer, Unfortunately it appears the shipment was lost. We will thus refund your order. We apologize for the inconvenience. Best regards, Customer Service
C
Rating: 4 out of 5
Everything went perfectly, good service and very good product.
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