Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I placed an order on November 8 and to date (16) nothing has been delivered. They do not answer the customer service phone and I have insisted a lot. Neither to the e-mails .... It smells like a scam to me. I will return the order as soon as it arrives. The company is a disgrace in terms of customer service. Nothing to recommend.... #113787
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2017
i've ordered two models and so far i'm satisfied. i'm going to start the amount as soon as it's cooler. in front of the fire with a good cup of tea.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/10/2017
Ordered on this site on 2nd October … Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!
Response from 1001hobbies
Dear customer, The refund will be issued by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/10/2017
Ordered on this site on 2nd October ... Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!!
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Response from 1001hobbies
Dear customer, The refund will be issued by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2017
Excellent product and prompt and ... Excellent product and prompt and friendly sevice. Slightly slow delivery but who can help the post. Thanks 1001 Models ??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2017
Delivery time not respected. Indicated on the site as 2 in stock. Not being delivered after a telephone contact we learn that this reference was not available. Birthday postponed by
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/10/2017
Excellent product and prompt and … Excellent product and prompt and friendly sevice. Slightly slow delivery but who can help the post. Thanks 1001 Models ??
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2017
delivered as expected nothing to di
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/10/2017
TERRIBLE EXPERIENCE !!!. They do not answer the phone or emails. A disgrace. I leave my order number in case they deign to lend you some agencion as to charge there has been no problem. 113787 .
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2017
The parcel arrived in good condition. The model box inside was already open, the bags containing the parts were open and some parts were already in the box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2017
Products conformesexpeditions soigné
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2017
price too high
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/10/2017
All correct but I think a sticker pack is missing.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 10/10/2017
Great choice even though on the site finding what you are looking for is super long
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 10/10/2017
Satisfied with the service. Only negative note is the shipping cost too high compared to the value of the goods ordered Sincerely.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2017
Fast, efficient and transparent. Perfect delivery Only downside: the website and the (very) limited number of photos to judge the quality of the products. Needs to be improved to avoid disappointment among cl
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2017
Have not received the package and ... Have not received the package and several attempt to contact vendor have received no response
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Response from 1001hobbies
Dear customer, Unfortunately it seems the package was lost. Should we ship a new copy of the item or would you like a refund? Best regards, The 1001Modelikits Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2017
good overall timeframe and model, but assembly instructions not always clear
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/10/2017
Have not received the package and … Have not received the package and several attempt to contact vendor have received no response
Response from 1001hobbies
Dear customer, Unfortunately it seems the package was lost. Should we ship a new copy of the item or would you like a refund? Best regards, The 1001Modelikits Team
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 08/10/2017
Delivery in 2 weeks and 2 days Product much smaller than recognizable in the picture
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 08/10/2017
Took a little longer.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 08/10/2017
All good although the delivery time was a little long....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2017
Has'nt changed much over the years... Took longer to arrive than I would have liked, however they look the business to me. Very good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/10/2017
Has'nt changed much over the years… Took longer to arrive than I would have liked, however they look the business to me. Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2017
I will never order from this place ... I will never order from this place again!!!
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Response from 1001hobbies
Dear customer, Please let us know if you had any issue, you can contact us directly by email: [email protected] Best regards, The 1001Modelikits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2017
Delivery 7 days after order whereas on the order site it said within 48 hours.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2017
It's been 3 months since I gave my opinion to explain that it's been a year since I placed my order and I still haven't received anything. They replied that they would refund me as soon as possible and still nothing after sending 2 emails with no reply. As I had already said, don't buy from them anymore, too expensive and no respect for the customer. So when can I expect my refund (10751 euros) in 1 year's time?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2017
1001 maquettes debited €3018 from my Visa card on 02 October and I've been waiting for delivery for nearly 20 days. Every 2 to 3 days I receive S M S from mondial relay telling me that the delivery point is unavailable. This company doesn't even deserve a star. I'm going to ask for the
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2017
bjr the last cde put in bulk in the box incomplete? especially in colissimo? 6€90 of frai
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2017
on all my orders (13 in all) too expensive too long except by chat communication is non-existent we do not respond to email reminders and calls 1 time on 1001 poorly managed stocks the only speed is for cashing checks before checking if the products are in stock. serve 1001 excuses is perfect but there has never been any improvement so finished for me I found largely mie
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2017
Order placed on 0109. Should be delivered between 21 and 2509. Finally sent 0210. 11 models ordered (and announced as in stock) 3 were gradually declared unavailable. So I've been collecting discount coupons. No seriousness, no improvement for 1 year (3 orders).
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/10/2017
I will never order from this place … I will never order from this place again!!!
Response from 1001hobbies
Dear customer, Please let us know if you had any issue, you can contact us directly by email: [email protected] Best regards, The 1001Modelikits Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2017
delivered when you said it would delivered when you said it would. No problems at all
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2017
Hello. Very good service. Fast delivery in a short time.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/10/2017
delivered when you said it would delivered when you said it would. No problems at all
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 05/10/2017
Professional products as well as excellent service. I will continue the purchases gladly. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2017
Hello I have already sent it. It would be good if the availability of the items mentioned on the 1001 maquettes website could be checked periodically. This would avoid orders being placed without the item(s) concerned being returned within an acceptable timeframe. Cordia
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2017
45 because the description of a can of brown paint didn't indicate the ""mat"" finish, whereas I was looking for gloss. The rest is in order and delivered promptly.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 04/10/2017
I have been waiting 6 months for the wings of my Fieseler Storch 285 Meter. There has been no reply to the e-mails sent to date. A lawsuit is being handled by my company lawyer in Germany. It looks like a lawsuit in Germany is without much success. You have to sue in France where the sender of the parcel is at home. In Germany, there is only the Internet site. Nobody answered the phone after several attempts. The orders are redirected to France. The e-mails too. The e-mail address is on the page with (.fr. Is France !!!!) I would only pay with Paypal.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2017
Very good contact with customer service to find out the status of the order, good responsiveness. The parcel arrived exactly as ordered.
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