Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
Response from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2017
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
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Response from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2017
Feedback on order progress is particularly appreciatedab
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/09/2017
Well, I am still waiting for them to send me a product that I ordered 5 days ago and that they advertise on their website as 24 hour delivery. If you need it for something urgent I do not recommend the product I do not know what is its quality since I have not received it yet not even the tracking number of the parcel.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/09/2017
Recommended without any problem
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/09/2017
I have been waiting 14 days for my order ref. 111147 and they said the delivery time was between 4 and 6 days. Nobody informs me of anything and I have sent 6 mails constantly complaining. They have a horrible customer service. I have called several times to the phone number provided on the website and no one answers. It is the first and last time I buy here. If tomorrow I have not received the product or any information about it, I am going to denounce them.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/09/2017
All products delivered promptly. Contrary to the information on the homepage, we paid a high delivery fee.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2017
I'll tell you this much: * promotion that vanishes! * model received does not correspond to the one ordered! out of 2 products ordered, that makes a lot of difficulties to use only this vocabulary Cordi
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2017
Despite a recent problem with a product that had to pass inspection, the after-sales service is on hand to find the right solutions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2017
I am very satisfied with the model, which was well protected when you sent it to me.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2017
IN FACT I DO NOT KNOW I HAVE NOT YET RECEIVED MY ORDER IF YOU CAN DO SOMETHING THANK YOU
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 09/09/2017
As usual large selection of products the delivery was faster .Only note did not arrive the free poster for orders over 3900 euros
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2017
My order was processed quickly and delivered on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2017
Fast delivery RAS concerning the contents of the packing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2017
Order conformed to my expectations. Good packaging, no reference errors. But shipping a bit expensive for such a small order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2017
Site with many references and a wide choice of products. Slight problems with parcel delivery estimates. Also regrets the price, which is not necessarily competitive with the conc
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2017
satisfied order thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2017
Hello, delivery as planned. One more paint to order but I'm waiting because with the shipping it's expensive the p
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2017
Very satisfied with the products I ordered. Delivery on time and even a little early, which was very convenient for me. A little disappointed though, as I was expecting the poster for a larger order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2017
well so far
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2017
Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!
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Response from 1001hobbies
Dear customer, We apologize for the late answer and inconvenience. We contacted our supplier in order to find the best possible solution for this issue. We will get back to you as soon as possible with more information. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/09/2017
Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!
Response from 1001hobbies
Dear customer, We apologize for the late answer and inconvenience. We contacted our supplier in order to find the best possible solution for this issue. We will get back to you as soon as possible with more information. Best regards, The 1001Modelkits Team
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 03/09/2017
very long waiting times for shipment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2017
Model box art had two figures and car Model box art had two figures and car. No indication on-line that there were NO figures with the car. This was VERY disappointing as I purchased the model to obtain the figures, not the car.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 31/08/2017
I bought a model airplane Fiseler Storch size 2850mm. But I only received the fuselage. (airframe), the wings, the tail unit and the rudder were not included. A complaint was only answered in English. A return shipment to France easily cost me 150€ Very large package. The package was also incorrectly declared. Had to pay a delivery charge of 60sfr in addition to the ch VAT of 40sfr. My complaint was answered in English. But I ordered in Germany. The whole thing is now costing me 800€ for half a plane, I'll leave the letter as it is and wait for the rest of the delivery. If they iron out the mistake, I'll give them 5 stars. !!!!!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 31/08/2017
Model box art had two figures and car Model box art had two figures and car. No indication on-line that there were NO figures with the car. This was VERY disappointing as I purchased the model to obtain the figures, not the car.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2017
As indicated, my order was processed very well and relatively quickly, as it states that shipment takes 24 hours;
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2017
I did not receive the parcel!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2017
lots of choice and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2017
Very good site for model enthusiasts. Lots of good products to choose from. Delivery times may be a little long, but other than that, everything is impeccable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2017
Parcel well received but promise of delivery under 24H whereas I received my parcel more than 72h after the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2017
Good order processing, but delivery a little long. Note: paint cans that do not fill the entire shipping box must be well protected from bumping during transport.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2017
nothing in particular to report reasonable lead time perfectly executed order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2017
long delivery and small assembly problem compared to the plan. very good product i am very satisfied. i am a beginner.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2017
Fast delivery....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2017
OK. I will make other purchases. Would recommend. I give 4 because there is always room for improvement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2017
Provided the paint I needed promptly. Provided the paint I needed promptly.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 24/08/2017
Provided the paint I needed promptly. Provided the paint I needed promptly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
Fast delivery Friendly staff
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/08/2017
The last few orders were completed within the specified time frame. Last year, a part was missing from an order. Unfortunately, it was not possible to lodge a complaint as the so-called reactive customer service did not get in touch. The delivery times were also not as expected. I didn't really want to order any more. After the website was changed, I decided to order again. Now it also seems to work with the delivery times. I will remain a customer.
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