Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Delivery time respected but the glue received does not correspond to the photo on the site and the Tamiya instructions: Only and English and Japanes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2017
Please pay attention to transport as my brush arrived broken and was quickly replaced.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2017
Delayed deliveries. My last order was supposed to arrive between April 12 and 17! and still nothing!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2017
smooth except badly packed parcel received with boss
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2017
Delivery time 5 days 3 weeks after nothing received sent mail to customer service no response. Really disappointed with this site of order fort domm
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2017
The order preparation time is interminable (4 days), whereas once the order is ready, it takes only 3 days for worldwide relay to deliver it. Prices are relatively high compared to other sites. On the other hand, IMMENSE choice of models and accessories.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2017
The site offers a wide choice of paints. I was able to find what I was looking for. However, I was very disappointed by the delivery. I opted for an express delivery for foreign countries in order to be delivered before the weekend (delivery announced between Wednesday and Friday). This cost me over 30 euros (for 48 euros worth of goods). The parcel was only prepared on Wednesday and arrived on MONDAY! With express delivery at this price, the least you can do is respect the deadlines. Normal delivery cost half the price and was announced for Tuesday... What's more, when I opened the long-awaited parcel, the matte yellow enamel paint I'd ordered had been replaced by aquacolor acrylic!?!! In view of the return conditions (non-refundable delivery and return costs), it's better to deal with it, as the error of the prepayment is not to be taken into account.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2017
package too large without order shimming spoils grapples
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/04/2017
It took too long to ship my order and … It took too long to ship my order and then DHL is providing a bad service, my order( a book) is still in custom now and DHL is not helpful in getting my stuff out. So this is my experience so far, as for the quality of the order, no comment yet because I have not receive it yet!
Response from 1001hobbies
Dear customer, Your order was sent on the 06/04/17, 5 working days after you placed your order. This delay corresponds to the information on our website. Unfortunately the custom clearence process is tacking quite long for DHL in China and we can't do anything about it at the moment. We hope you will soon receive your order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2017
It took too long to ship my order and ... It took too long to ship my order and then DHL is providing a bad service, my order( a book) is still in custom now and DHL is not helpful in getting my stuff out. So this is my experience so far, as for the quality of the order, no comment yet because I have not receive it yet!
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Response from 1001hobbies
Dear customer, Your order was sent on the 06/04/17, 5 working days after you placed your order. This delay corresponds to the information on our website. Unfortunately the custom clearence process is tacking quite long for DHL in China and we can't do anything about it at the moment. We hope you will soon receive your order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2017
Very good service but delivery time a bit lo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2017
Ordered on 02 04 17 received on 100417 ... In addition, two items do not correspond to my order. In short, I'm disappointed at the moment, I'm waiting to see what the solution to this problem is and to judge the quality of the service.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 10/04/2017
The product was ordered on 16 Mar 2017 … The product was ordered on 16 Mar 2017 and confirmed for shipping on 22 Mar. I would have expected the product within one week. I received the item on 8 Apr.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2017
The product was ordered on 16 Mar 2017 ... The product was ordered on 16 Mar 2017 and confirmed for shipping on 22 Mar. I would have expected the product within one week. I received the item on 8 Apr.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2017
I am very disappointed because the delivery date has passed and I still haven't received anything. The amount of the article was deducted without any problem, so I don't know what to think of it.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 08/04/2017
Slow delivery time. Ordered a simple single sheet of decals. Don't know why it takes almost three weeks for delivery.
Response from 1001hobbies
Dear customer, Your order was sent on the 30/03/17, 24 hours after you placed your order, and delivered on the 07/04/16. This one week delay corresponds to the information on our website for the shipping method you chose. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2017
Slow delivery time. Ordered a simple single sheet of decals. Don't know why it takes almost three weeks for delivery.
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Response from 1001hobbies
Dear customer, Your order was sent on the 30/03/17, 24 hours after you placed your order, and delivered on the 07/04/16. This one week delay corresponds to the information on our website for the shipping method you chose. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2017
order conforms delivery a little long - 12 d-.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2017
as always, no particular problem with each order. keep up the good work.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 05/04/2017
Material theoretically shipped on March 21, 2017 as of today April 05, 2017 not yet arrived. Made request for information via e mail of where the order is to date after a week no one has responded. I find the behavior unfair I do not think there will be new orders from us in the future. In fact situation I consider very dangerous untrustworthy. This attitude is a loss of trust you know when you pay but you do not know if you receive the goods. Situation not new but relapsed on another order that fortunately then arrived after several weeks. I suggest that if shipping is Vs weak point maybe it is better to change method while for email communication nothing before and nothing now. I feel sorry for you would have potential.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2017
no worries, as per my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2017
very good exchange
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2017
no problem receiving parcel delivered on time and in good condition jack vanp
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2017
order processed without any problems packaging very correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2017
No problem except for the gift box: very poor packaging fai I removed it
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/04/2017
Shipping a little slow otherwise perfect
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/04/2017
our order was the 19 march but still … our order was the 19 march but still have not recieved the product has it got lost was not given a tracking number so thought it had not been dispachted where is my parcel
Response from 1001hobbies
Dear customer, Apparently the shipment was lost unfortunately, we will prepare a new order to send you the products again as soon as possible. We apologize for the inconvenience. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2017
our order was the 19 march but still ... our order was the 19 march but still have not recieved the product has it got lost was not given a tracking number so thought it had not been dispatched where is my parcel
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Response from 1001hobbies
Dear customer, Apparently the shipment was lost unfortunately, we will prepare a new order to send you the products again as soon as possible. We apologize for the inconvenience. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2017
On-time delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2017
Parcel not in conformity with my acha
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Verified Buyer
Rating: 4 out of 5
following a purchase from 31/03/2017
Delivered as promised. They provided a couple hard-to-find decal sets and were responsive to inquiries. Shipping took forever but they restored my trust. Would order from 1001 Modelkits again!
Response from 1001hobbies
Dear customer, You should receive your order very soon. Please contact us again if you have not received it within 5 days : [email protected] Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2017
Delivered as promised. They provided a couple hard-to-find decal sets and were responsive to inquiries. Shipping took forever but they restored my trust. Would order from 1001 Modelkits again!
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Response from 1001hobbies
Dear customer, You should receive your order very soon. Please contact us again if you have not received it within 5 days: [email protected] Best regards, Customer service 1001modelkits
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 31/03/2017
I live in Portugal. Numa primeira encomenda a entrega demorou 3 meses! Mas numa segunda encomenda a entrega demorou apenas 7 dias! The products -- miniatures of airplanes -- are of great quality and the packaging is very protective. I will order again -- if the shipping continues to be free of charge.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2017
Good service, particularly in the event of a defect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2017
really nothing to complain about order shipped within 48h received in 72h all products ordered were present and without defect what to ask from
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2017
no problem fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2017
I'm disappointed by the quality of a Georges Guynemer aircraft storks squadron Nieuport decal sheet. The decals tear and are unusable. I'm afraid the swastikas decals will do the same. I'm very
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/03/2017
The reception time could be improved. However correct
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 23/03/2017
I paid 17 € more for a shipping service that promised to deliver the package between 2 and 3 days and it took a week and a half. I contacted the company and the only thing they could tell me is that the package has already been sent and the scam of 17 € did not want to pronounce. Horrible I will never buy anything from them again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2017
The royal sun and the victory (bought many years ago) are the pinnacle of plastic models. It's a pity there aren't any others of this size. I'd be interested.
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