Customer reviews of 1001hobbies

3 weeks of delay in delivery and when I wanted to return the order (after 2 emails) I was told that it was no longer possible.

The colors are as advertised and great prices also the delivery time. A little high the shipping ddexpenses. Good response of the ""contact us""

Good the 10th of this month I made 2 orders also quite high price to reach the canary islands total that I do not care because it was for a birthday gift which has already passed dates you andais dissatisfied with the disappointments that you produce in your customers but we and I especially in my case besides taking quite the order that in the end it does not matter as long as it arrives in favorable conditions you are not able to answer me through the web messages that I sent that are not few and also important. important One was for the selection of colors that I wanted for the model which supposedly I can choose and I put which I wanted with their respective reference numbers total that you passed everything and you sent me the colors that you considered the next problem is the tracking of my order through DHL to say that the order is not found anywhere I asked you where I could look at it and again you ignore my question that I have to think that my order drifts to know in what conditions it will arrive and when it will arrive? I don't understand anything but if out of 20 people 19 consider the management of the company to be bad, then we are not the ones who are unfair but you are.

Hello I ordered a plane and I received decals but I probably misread the offer and conditions... I sent back an email as soon as I received my order to point out the error the confusion... I sent back the decals more than 3 weeks ago and to this day I have not been reimbursed. Thank you for anything you can do Lucien AUBERT 06

I placed an order at the beginning of July and the parcel never arrived. After checking with the site at the end of August, they offered to cancel my order. And this day the 09-09-16 they announce me that refunding cannot be made since the parcel would have arrived the 20-07-16........ I advise you not to place order on this site. today 24-12-16 In spite of a registered letter to the manager no answer.

Good materials and good prices. To be improved communication with customers.

Decal order Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!

Decal order Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!

Order placed 240716 we are 030916 and the order has still not been shipped. The page still announces a delay of 4 to 6 days on this product. No news by email since August 7th. No answers to my questions. This site is not

Well many references. Unfortunately, some of them take a long time to stock up, which delays shipment of the whole order. A partial shipment would have been a big advantage. Well-prepared parcel s

Received a different item then I ordered. I ordered an item based on the picture and then received a different item. They won't respond to my email about the incorrect item.

Received a different item then I ordered. I ordered a item based on the picture and then received a different item. They won't respond to my email about the incorrect item.

Delivery 13 DAYS from order to dispatch !!! No reply to e-mail contact

i have been waiting since august 26th for the delivery of the package and we are now on august 30th and no sign of life.

When items are out of stock, the site offers to let you know as soon as the restock arrives, but this is never done. The delivery time is far too long, and when you complain about it, you get the runaround. It's a shame we don't listen to our customers. You have good products, but the rest is up to you.

site to be recommended

fast, careful delivery the product is a good match the only downside is that the characters are a little bigger than on other brands!

Very good fast nothing to di

I placed an order last 0608 and still have not received it. Apparently there was a stock problem which was not indicated on the web at the time of purchase and the last news I have are from last week. I have tried to get in touch by all the phone numbers listed and it is impossible and via email I have not received any response. Very little series

On-time delivery and excellent customer service

Where is my order I ordered a couple of masking sets on August 11, 2016 I received a note on August 12, 2016 that my order was processed and that my payment was received. I have yet to receive any correspondence with a ship date or DHL tracking number. I have since sent 2 more request and no answer. This is not the way to run a business. The sets I ordered were in Stock.

delivery too long price too high compared to other stores on the w

Where is my order I ordered a couple of masking sets on August 11, 2016 I received a note on August 12, 2016 that my order was processed and that my payment was received. I have yet to receive any correspondance with a ship date or DHL tracking number. I have since sent 2 more request and no answer. This is not the way to run a business. The sets I ordered were in Stock.

Quite good for rare kits I've purchased a couple of kits from this site. Both were very difficult to find elsewhere let alone at sane prices. Generally this site is a bit on the expensive side for common kits, but for rare/older kits they generally are cheaper. However, they do have real sales which bring normal kits down to more reasonable prices. In my few experiences delivery has been around 3 weeks from their French warehouse to Ireland. That's a bit slower than most other European sites. No problems to report...

Quite good for rare kits I've purchased a couple of kits from this site. Both were very difficult to find elsewhere let alone at sane prices. Generally this site is a bit on the expensive side for common kits, but for rare/older kits they generally are cheaper. However, they do have real sales which bring normal kits down to more reasonable prices. In my few experiences delivery has been around 3 weeks from their French warehouse to Ireland. That's a bit slower than most other European sites. No problems to report...

I have been charged for shipping even though I exceeded the amount that according to their website they promise not to charge you in addition to the delay in receiving the package. One and no

Prices too high compared with other web sites Long lead times for orders

I am satisfied

GOOD FOLLOW UP OF THE ORDER REASONABLE DELAYS BUT PRICES............ WHAT A HORROR!!!!!!!!!!!!! Serge Dumont

Despite a rather long delivery time, I did receive my MS 406 at 132 in a faultless package.

There is a long delay between the order and shipment. Otherwise once the order is shipped it was r

Choice, good will but a lot of problems

Nickel and perfect packaging trusted site

instructions not very clear and especially not in French.

Site to recommend, no worries

Delivery time a little long for my last order.

Nothing received after three weeks. Not very serious. I do not recommend it at all

I discovered this site last month and found an exceptional variety of products. This first experience is very satisfying.

delivery a little longer than expected, but everything's fine

I placed an order on July 13 still don't receive anything because they misspelled the address on the package and it came back..but they don't respond to emails complaining...