Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Delays in shipment. I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2016
Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended
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Response from 1001hobbies
Dear customer, Your order was sent on the 23/06/16, 8 working days after you placed your order. This delay corresponds to the information on our website. We invite you to recognize this and to assess your comment, which seems unfair. Best regards, Customer service 1001modelkits
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/07/2016
Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended
Response from 1001hobbies
Dear customer, Your order was sent on the 23/06/16, 8 working days after you placed your order. This delay corresponds to the information on our website. We invite you to recognize this and to assess your comment, which seems unfair. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2016
My order had not been processed. Problem solved after phone call. Too bad, but I'm still here
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2016
smooth order processing
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2016
Site with quite a lot of choice but 2 weeks late for material in stock and supposedly delivered in 7 days ...and it hasn't left their premises yet....and no return mail...Last purchase that's for sure. On the other hand, they're quick to cash in and quick to register the requested refund on their site...We'll have to see how long it takes, though.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2016
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
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Response from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/06/2016
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
Response from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2016
apart from the delivery time, which was not really respected, everything arrived in good condition with no problems.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2016
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
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Response from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/06/2016
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
Response from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2016
A cancellation request ignored and yet sent 6 times and before shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2016
Very happy with the way the order was placed and the delivery. I will be recommending this site and the advice I have received.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2016
After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.
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Response from 1001hobbies
Dear customer, We apologize for the delay. The refund will be issued in a few days. I sent you an email for this matter. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/06/2016
After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.
Response from 1001hobbies
Dear customer, We apologize for the delay. The refund will be issued in a few days. I sent you an email for this matter. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2016
it's mainly for the after-sales service because at the time of ordering there are no worries, processing is fast, but as soon as there is a problem there is a bug, but finally voi
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2016
I am disappointed I ordered a light blue car as mentioned on my order and I received a pink car.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2016
Activating a discount greater than the order the next day is a blatant lack of commercial sense. It's average. Would you take us for d""Jam-Bons "". Fortunately, your service is beyond reproach for the moment......... Sincerely
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 12/06/2016
Delivery time approx. 3 weeks. In between, several e-mails that the item was temporarily unavailable but had been ordered. Then another shipping confirmation etc. However, I had already been informed in advance by friends that the delivery time with this supplier is quite long. The quality of the badge I ordered was mediocre. The clasp (plastic!) broke the first time I used it. But the badge itself was ok.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2016
Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.
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Response from 1001hobbies
Dear customer, We apologize if you received a message that was not in English. Our website is available in several languages and sometimes an automatic message can be sent in the wrong language. However none is ever sent in Chinese. You should receive your order very soon. Please do not hesitate to contact us again in 7 days if you still have not received it. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/06/2016
Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.
Response from 1001hobbies
Dear customer, We apologize if you received a message that was not in English. Our website is available in several languages and sometimes an automatic message can be sent in the wrong language. However none is ever sent in Chinese. You should receive your order very soon. Please do not hesitate to contact us again in 7 days if you still have not received it. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2016
good product samplingbut processing speed needs to be improved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2016
Impeccable service and follow-up - sometimes a shame for the delivery time
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/06/2016
I will never order here again I ordered on 09.05.16 because the article was not available I have requested a refund today we have the 06.07.16 and my money has not been transferred back until today although my bank details are available. I think this is outrageous, first you are put off and then suddenly there is no response to emails sent. I can only advise everyone to pay via paypal otherwise you will only have trouble.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 07/06/2016
The delivery time stated in the article was exceeded by 3 weeks. The reason for this was delivery problems at the supplier, although an existing stock was stated. Overall, not a major problem, but customers should be able to rely on the delivery times stated for orders placed at short notice. Otherwise very satisfied with processing and customer contact.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/06/2016
I would suggest providing all the materials (perhaps in an optional kit) so that you do not have to order separately what is needed to make the model. This would be useful as in my case when the product is intended as a gift.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/06/2016
The product search, purchase and shipping was a smooth, efficient and very satisfactory process.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2016
Everything went well, my son was very happy... just to point out that the delivery time is more like ten days.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2016
order received on time and compliant with no bad surprises
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2016
disappointed by the quality of the model ordered poor value for money i will not order again
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 05/06/2016
Ordered two models and one set of decals shipping by DHL courier with surcharge of 12€ approx. Of the two models ordered only one arrives of the other only the decals the shipment instead of express courier is made by regular mail. Absent customer service they do not answer emails nor the phone they are absolutely not customer oriented.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2016
Minor faults on the model, especially the bearings, but smooth delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/06/2016
very good arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2016
very good arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2016
Order placed on 170516 Payment made on 1805 Still not received on 0306 After several messages where I left my phone number I still have no answer.FIRST to sell and send advertising reactivated to cash but champion in all categories at the level of non-tracking of the customers THE CUSTOMER IS MOCKED.This will be my last order because I do not like to be scammed.CITE A BANNIR ET A FUIR
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2016
impressive description of models (e.g. vacuform resin plastic) and rather long shipping times (approx. 1 week for order preparation + transit time)
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 02/06/2016
I purchased a Nobler ARF but due to insufficient packaging it arrived with a crushed wing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2016
Very well-stocked site, lots of choice. Prices remain reasonable. However, I have often had problems with the delivery of orders (deadline not met or order signed""delivered"" but not arrived). I have contacted customer service for information, but they have never replied.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/05/2016
#NOM?
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Verified Buyer
Rating: 3 out of 5
following a purchase from 30/05/2016
Would a additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
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