Customer reviews of 1001hobbies

I ordered on 010316 order being processed the next day 020316 until then everything is normal 050316 I decide to leave a message on the order to have news I receive a message telling me that an item is out of stock (5 to 7 days as stipulated) so there no worries I wait until 110316 still no response! while normally the waiting time is between 5 and 7 days not ten days. I also decided on 1103 to retract my order (no reply even on my mailbox) on 1503 I receive a message on my mailbox telling me that my order is going to be shipped I reply to this message saying that I have made a retraction request but I'm told that it's too late! really disappointed I'll order my models elsewhere I hope that the refund will be made more "" delivery ""!

Complete shipment in very reasonable time. Price a little above average.

one of the bruises I ordered has expired or has been improperly stored

Spray paint ordered on Sunday and still nothing on Friday, even though it was sent to France. It's certainly not their fault but using colissimo these days is a heresy when you see their quality (if I may say so).

you think you're ordering a model from ""1001"" and you end up with ornamental accessories for a model...that the dealer you've contacted doesn't even have in store! A word of advice: don't be fooled by the pretty photo you've just clicked on. Carefully read the

nothing in particular to reproach to the site all went well in the times indicated from the beginning perhaps a little light on the rembourrage of the parcel but it was not fragile products for a 1st order completely satisfied on the whole I will return with p

Order conformed and well packaged received on time. Problems with global tracking codes and links rel

Very bad

Great site!

Wide selection and fast service.

Satisfied Everything was in order. All is well

Satisfied Everything was in order. All is well

Parcel received in good conditionbut inner packaging a little fragile resulting in leaks in the protective caps needles stuck in the caps big loss of

fast shipping a reference paint model unknown and untraceable Model of qual

Everything was fine, just a little awkward. First received French-language emails, then English. Homepage needs an overhaul.

Very wide range of products, from the simplest to the most sophisticated and technical. Very competitive prices. Fast delivery, often sooner than expected. THE reference. I recommend without hesitation.

I ordered several models from 1001 maquettes and they were all delivered in good condition, no problems there. However, there were two models for which I had a problem. One took two months to arrive after we had to send several emails to customer service to point out that it still hadn't arrived, even though we'd been charged. Same problem recently (order dated January 15) and still no delivery.

Cheng ho boat All good. Directions and pieces. Would prefer a recommended color scheme.

Cheng ho boat All good. Directions and pieces. Would prefer a recommended color scheme.

Site with a varied selection of models and figurines. Very good

No product, no refund, no contact Ordered December 2, 2015. Was to be a Christmas gift. Couple days before Christmas I emailed. They said order was still being completed. No sign of order in January 2016. Tried contacting them again by email and phone. No return of phone calls or emails. No refund !!!! Horrible company. Absolutely the worst company I have ever dealt with!!!!!!

it would be good to signal when a product is not in stock to avoid waiting.

as mentioned above

No product, no refund, no contact Ordered December 2, 2015. Was to be a Christmas gift. Couple days before Christmas I emailed. They said order was still being completed. No sign of order in January 2016. Tried contacting them again by email and phone. No return of phone calls or emails. No refund !!!! Horrible company. Absolutely the worst company I have ever dealt with!!!!!!

I made the reservation of a model through this page last week and I already have it at home. Approximate shipment in about 10 days but they notify you in advance. At all times you receive emails about the status of your order. Perhaps a little expensive shipping costs in relation to the time it takes to arrive.

The 1001 maquettes site is very good in itself, but the delivery time is too long! I'm being asked to rate the site even though I haven't received my last order yet.

Non-existant customer service. I placed an order for an item in error and tried to contact 1001 Modelkits. I phoned them four times and never got an answer. I sent two emails via the site's online message app requesting a change to the order. No reply. Now I get a message nine days later saying they shipped the order before reading my change request. I will NOT order from this company again. I need to know I can contact someone if I have a problem or question, and 1001 Modelkits does not fill that bill.

Non-existant customer service. I placed an order for an item in error and tried to contact 1001 Modelkits. I phoned them four times and never got an answer. I sent two emails via the site's online message app requesting a change to the order. No reply. Now I get a message nine days later saying they shipped the order before reading my change request. I will NOT order from this company again. I need to know I can contact someone if I have a problem or question, and 1001 Modelkits does not fill that bill.

The site should be improved to refuse orders if out of stock, rather than letting customers pay, especially with the chronopost option, which means an emergency (birthday) to warn several days later that the item is out of stock.

Everything went really well and the goods were great. Only the delivery took a very long time.

Satisfied with the products of my order but the parcel was badly closed the adhesive tape was badly co

takes to long too get takes to long too get

takes to long too get takes to long too get

Large selection Fast order processing

Materials arrived as ordered. Delivery time a bit long but clearly indicated via email updates about the shipment being made.

Very good. But too bad the delivery was too slow. Almost 3 weeks waiting. So could do better

Too much time elapses between the communication of ""Parcel shipped"" and the tracking number ( e.g.: shipping date 12022016 to today 17022016 I have not yet received the tracking no.). Sincerely

good quality product very good soap would like it is more choice in american cars and sometimes products are long to arrive

Attractive price, correct Colissimo shipping costs compared to the competition, but shipping via Mondial Relay not great (25 kms AR) to pick up the order.

Failed They sent the wrong item and attempts to contact them by e-mail and phone have been ignored, but they still have a chance to recover if they respond.