Customer reviews of 1001hobbies

Failed They sent the wrong item and attempts to contact them by e-mail and phone have been ignored, but they still have a chance to recover if they respond.

Null with a big "" N ""

nickel nothing more

super a bientot

Good product - poor communication with US customer The model is good quality & arrived within 2 weeks of ordering. However, the email confirmation quoted delivery at 9 months after ordering for some reason. When I called the customer service # with Boston area code to ask about this, no one ever answered the line and the voicemail was in French. Despite not knowing any French, I left a message anyway and never got a response. I emailed as well and did not get a response. This item was for an anniversary gift so timing was important. Glad they came through but if you have a question, you may have trouble getting an answer.

Nothing to complain about in terms of products, packaging or communication. Everything is top-notch. But delivery times are far too long: at least 3 days before sending the goods, then a short week to receive everything, i.e. a total of more than 10 days for 3 small pots of paint.

Good product - poor communication with US customer The model is good quality & arrived within 2 weeks of ordering. However, the email confirmation quoted delivery at 9 months after ordering for some reason. When I called the customer service # with Boston area code to ask about this, no one ever answered the line and the voicemail was in French. Despite not knowing any French, I left a message anyway and never got a response. I emailed as well and did not get a response. This item was for an anniversary gift so timing was important. Glad they came through but if you have a question, you may have trouble getting an answer.

Wide choice in all areas

first order a product is not in stock although it was available for purchase. compensation of a purchase voucher. second order with an equivalent product but which obliges to buy a model. The order is validated (after contact?). But the post office misdirected the parcel and I'm on hold. I hope this adventure ends well.

I received my order but my REVELL plasto tube was chewed up and damaged in transit, which is a shame as it would have been wedged or stuck to the wall of the car.

Delivery complete and as described. Only the content quantity was missing.

Not bad It was an easy process and I would certainly use them again.

the best Revell Airfix Heller...!

Order placed quickly. Delivery conforms to quality packaging. Delivery time a little longer than expected.

We ordered a tank model which was delivered to us via a point relay. Unfortunately, when we unpacked it, we realized that the model was broken in several places. 1- They can't be reached on their famous telephone hotline 2- As suggested, I sent them an email to ask for assistance, and they replied that I could put the pieces back together and that they'd give us a €5 credit note as a gesture of goodwill. I'm not going to

Not bad It was an easy process and I would certainly use them again.

Crap Advertised a product they had not got and only got a refund after I got paypal involved do not use this company

Bjr faudrait avant d'évaluer recevoir ce fameux produit il doit faire le tour du monde! cdt

Crap Advertised a product they had not got and only got a refund after I got paypal involved do not use this company

it's the 1st time I order but the model is not explained in french for the assembly and the paper had to stay in the sun or the model is old

I chose a product that indicated 48H delivery but it took more than 10 days. Customer service is non-existent... BAD EXPERIENC

a bit high

Esteemed reader it again strives me actually but now the frustration takes over. 30.11.2015 Confirmation of receipt of payment 30.11.2015 Confirmation of order 70725 23.12.2015 Notification of shipment of the model 12.01.2016 first query about delivery 21.01.216 second query about delivery with the answer I will clarify with the shipping service. Today is 1.02.2016 I order overseas or Australia and had never waited 8 weeks for the goods. Greetings from a model maker in Switzerland, Mario

good selection of models and lots of choice

1st purchase: prompt dispatch on agreed dates good communication and conform object

never recived my goods Hope they will get back to me ??

never recived my goods Hope they will get back to me ??

The tubes of glue were completely empty and dry. We had to buy some .my son was

Good Products Good Products, Processing Shipping soon and shipping is a bit confusing.

wide choice of materials and fair price

delivery compliant but a little slow

Every time I get a coupon I have trouble registering it or it doesn't go through at all. Otherwise the orders follow the deadline and arrive in good condition.

Good Products Good Products, Processing Shipping soon and shipping is a bit confusing.

In my humble opinion, it would be wise to specify that orders said to be dispatched in 24 are actually made in 24, i.e. the next day. Like placed on Sunday. Shipped on Tuesday and not Monday, which is a shame. The after-sales service was very responsive to my emails, although I didn't get an answer to one of my questions. The parcel was in good condition, but there was 0 protection for the small items. After that, there's no risk unless the parcel is ripped open.

I received my package in good conditions nothing to report impeccable

Fast shipping and good price

Nothing to say but delivery really too long... I wouldn't order again with a relay point delivery....

Site vast of choice from the point of view of models that from the economic point of view !!! Also very accurate in shipping !!! Thank you

never received my order

Hello I wanted to leave my opinion about this company. For starters they are liars and mislead customers and as a student in the economic branch I don't know how they are still in business. In some items po""shipping in 24 hours""...my items took 15 days to be sent!!!! Another thing was the shipping of your company (DHL) took 7 days which is not so bad that's why I put 2 stars instead of one. Now the most important thing when I received the package I was missing 7 PAINTINGS for a value greater than 11€ osea WHAT!? Amig@s this is a warning this company takes quite a long time to send the products and there is a possibility that some items may MAGICALLY DISAPPEAR.