English 
A
Rating: 4 out of 5
very good seller
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersK
Rating: 1 out of 5
It cannot be that such a meager order takes 7 weeks to reach the customer. The model kit is flawless, yet I will refrain from ordering from your company in the future!
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Response from 1001hobbies
Hello Klaus,
Thank you for taking the time to share your opinion. We are sorry to hear that the delivery of your order took longer than expected. Your feedback is valuable and helps us improve. We hope you will be tempted to give us another chance in the future.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your opinion. We are sorry to hear that the delivery of your order took longer than expected. Your feedback is valuable and helps us improve. We hope you will be tempted to give us another chance in the future.
Best regards,
The 1001hobbies team
H
Rating: 3 out of 5
Delivery takes way too long.
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Response from 1001hobbies
Hello Hervé,
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced long delivery delays and we are doing our best to improve this experience. Please feel free to contact us directly so that we can provide you with a solution.
Best regards,
1001 Hobbies
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced long delivery delays and we are doing our best to improve this experience. Please feel free to contact us directly so that we can provide you with a solution.
Best regards,
1001 Hobbies
M
Rating: 1 out of 5
No responses to previous email contact regarding an order that could not be delivered. There was no answer to the questions above. Not reachable by email or phone. Total lack of response, even after I eventually asked for my already paid amount to be refunded. Really terrible. Would never place an order here again or advise others to do so. Truly extremely disappointing.
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Response from 1001hobbies
Hello MJB,
We deeply regret the experience you had with 1001hobbies. Your feedback is valuable to us and we take it very seriously. Our apologies for the lack of communication; this is not the standard we strive for. We will do our utmost to resolve your situation and ensure that this does not happen again in the future.
We appreciate your patience and are available to answer your questions. You can reach us via [contact information]. Thank you for your understanding.
Best regards,
The 1001hobbies team
We deeply regret the experience you had with 1001hobbies. Your feedback is valuable to us and we take it very seriously. Our apologies for the lack of communication; this is not the standard we strive for. We will do our utmost to resolve your situation and ensure that this does not happen again in the future.
We appreciate your patience and are available to answer your questions. You can reach us via [contact information]. Thank you for your understanding.
Best regards,
The 1001hobbies team
G
Rating: 1 out of 5
I have not received my package.
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Response from 1001hobbies
Hello Georgios,
We are sorry to learn that you have not received your package. To resolve this issue quickly, could you please provide us with your order number? We are here to help you.
Best regards,
The 1001hobbies team
We are sorry to learn that you have not received your package. To resolve this issue quickly, could you please provide us with your order number? We are here to help you.
Best regards,
The 1001hobbies team
C
Rating: 4 out of 5
All in order
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M
Rating: 3 out of 5
So far the products appears to be available, however order to receipt is slow.
G
Rating: 1 out of 5
R
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Response from 1001hobbies
Hello Guillaume,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with 1001hobbies did not meet your expectations. Your satisfaction is our priority, and we are constantly working to improve our services. Please do not hesitate to contact us directly to discuss your experience. We would be happy to assist you.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with 1001hobbies did not meet your expectations. Your satisfaction is our priority, and we are constantly working to improve our services. Please do not hesitate to contact us directly to discuss your experience. We would be happy to assist you.
Best regards,
The 1001hobbies team
B
Rating: 1 out of 5
Order not arrived on time, customer service seems non-existent. Super bad service. Would not recommend.
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Response from 1001hobbies
Hello Britt,
Thank you for your feedback. We are sorry to hear that your order did not arrive on time and that you experienced issues with our customer service. We take your comments very seriously and will do our best to improve this situation. We appreciate your input and hope that you will give us a second chance in the future.
Best regards,
The 1001hobbies Team
Thank you for your feedback. We are sorry to hear that your order did not arrive on time and that you experienced issues with our customer service. We take your comments very seriously and will do our best to improve this situation. We appreciate your input and hope that you will give us a second chance in the future.
Best regards,
The 1001hobbies Team
L
Rating: 1 out of 5
The things I ordered were acceptable, but my time and my privacy are very important to me - I did NOT need to have unsolicited emails sent to me and I am very angry about this because I did NOT "subscribe" to any marketing and this company should obey both the GDPR laws as well as the UK's Data Protection Act.
Response from 1001hobbies
Hello Leo,
Thank you for your feedback. We sincerely apologize for any inconvenience caused by unwanted emails. Your privacy is very important to us, and we take such matters seriously. We will ensure that your preferences are respected going forward. If there’s anything more we can do to assist you, please let us know.
Best regards,
The 1001hobbies Team
Thank you for your feedback. We sincerely apologize for any inconvenience caused by unwanted emails. Your privacy is very important to us, and we take such matters seriously. We will ensure that your preferences are respected going forward. If there’s anything more we can do to assist you, please let us know.
Best regards,
The 1001hobbies Team
M
Rating: 1 out of 5
Package received late. Moreover, it arrived damaged and customer service is non-existent. In short, I advise you not to order from them.
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Response from 1001hobbies
Hello Marine,
Thank you for taking the time to share your experience. We are sorry to learn that your package arrived late and damaged. Your satisfaction is essential to us, and we would like to understand what happened to improve our service. Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your experience. We are sorry to learn that your package arrived late and damaged. Your satisfaction is essential to us, and we would like to understand what happened to improve our service. Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The 1001hobbies team
T
Rating: 4 out of 5
Very good
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D
Rating: 1 out of 5
Delay tactic!!! DHL writes who is supposed to have received the product. This person is not known in the entire vicinity of the delivery address. I want my money back and do not want to have anything more to do with this dubious company.
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Response from 1001hobbies
Hello,
According to the tracking information, the package LD244277835FR was delivered on Thursday, April 23, 2026.
We would like to inform you that we have all the documents, including the confirmation from the shipping service provider that the package was delivered to the address provided at the time of order.
We ask you to also check with your neighbors about the package.
We regret this incident, but we can confirm that the product was shipped and delivery has taken place.
Best regards,
1001hobbies
According to the tracking information, the package LD244277835FR was delivered on Thursday, April 23, 2026.
We would like to inform you that we have all the documents, including the confirmation from the shipping service provider that the package was delivered to the address provided at the time of order.
We ask you to also check with your neighbors about the package.
We regret this incident, but we can confirm that the product was shipped and delivery has taken place.
Best regards,
1001hobbies
R
Rating: 4 out of 5
Fast, accurate and good information
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J
Rating: 4 out of 5
Order received very quickly, product well packaged, just a small downside the recommendation labels in French of the product stuck on the name of the paint pots.
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L
Rating: 1 out of 5
The shipment took exactly a week, so that part was great; however, I paid an extra (2-3€) for the package to have double packaging, but the game arrived only in a box without additional protections and since it was a 3kg package, both the box and the game inside arrived with bent corners and even the game box is broken in one part.
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Response from 1001hobbies
Hello Mrs. Ruiz Montes,
We apologize for the inconvenience caused. Please note that the book was ordered from a French website, so it is normal for it to be in French.
After verification, we have not received any email from you, and we regret that. After sending your message, you should receive an email confirming its correct receipt, as well as the number of the claim opened.
We invite you to resend your email to the following address: [email protected], in Spanish, so that our customer service can respond to your request as soon as possible.
Sincerely,
1001hobbies
We apologize for the inconvenience caused. Please note that the book was ordered from a French website, so it is normal for it to be in French.
After verification, we have not received any email from you, and we regret that. After sending your message, you should receive an email confirming its correct receipt, as well as the number of the claim opened.
We invite you to resend your email to the following address: [email protected], in Spanish, so that our customer service can respond to your request as soon as possible.
Sincerely,
1001hobbies
S
Rating: 1 out of 5
Product poorly packaged and damaged in transit. One side crushed and wet leading to the product arriving in a damp condition.
Response from 1001hobbies
Hello,
We are sorry to hear that your product arrived damaged and in a damp condition due to inadequate packaging during transit.
In order to review your case and provide a suitable solution, we kindly ask you to contact our customer service team at the following address: [email protected].
We remain at your disposal to assist you further.
Kind regards,
1001hobbies
We are sorry to hear that your product arrived damaged and in a damp condition due to inadequate packaging during transit.
In order to review your case and provide a suitable solution, we kindly ask you to contact our customer service team at the following address: [email protected].
We remain at your disposal to assist you further.
Kind regards,
1001hobbies
W
Rating: 4 out of 5
Just good. What you might expect.
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C
Rating: 1 out of 5
Book was French and not English. Emailed customer service with no response.
Response from 1001hobbies
Hello Mrs. Slough,
We are sorry for this inconvenience. Please note that the book was ordered from a French website, so it is normal that it is in French.
After verification, we have not received any email from you, and we regret this. Following the submission of your message, you should receive an email confirming its successful receipt, along with the reference number of the opened case.
We kindly invite you to resend your email to the following address: [email protected], in English, so that our customer service team can respond to your request as quickly as possible.
Kind regards,
1001hobbies.fr
We are sorry for this inconvenience. Please note that the book was ordered from a French website, so it is normal that it is in French.
After verification, we have not received any email from you, and we regret this. Following the submission of your message, you should receive an email confirming its successful receipt, along with the reference number of the opened case.
We kindly invite you to resend your email to the following address: [email protected], in English, so that our customer service team can respond to your request as quickly as possible.
Kind regards,
1001hobbies.fr
J
Rating: 3 out of 5
Well wrapped, customer service a bit mediocre
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Response from 1001hobbies
Dear Jorge, we thank you for your comment and regret that customer service did not meet your expectations. Your opinion is very valuable to us and we are committed to improving our service. If you have any specific suggestions, please feel free to share them.
G
Rating: 1 out of 5
selling a product that was not in stock without saying so..and waiting 15 days...meh
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Response from 1001hobbies
Hello Mr. Nguyen,
During your order WIHAJVRGK, we indicated to you, in the confirmation as well as on the product sheet, that this product would be delivered within a period of 1 week. (BADGER 360 DELUXE - BLISTER - Shipped within 1 week)
It is possible that some delays may sometimes be slightly longer, and we regret that.
We hope, however, that this model will give you complete satisfaction.
Best regards,
1001hobbies
During your order WIHAJVRGK, we indicated to you, in the confirmation as well as on the product sheet, that this product would be delivered within a period of 1 week. (BADGER 360 DELUXE - BLISTER - Shipped within 1 week)
It is possible that some delays may sometimes be slightly longer, and we regret that.
We hope, however, that this model will give you complete satisfaction.
Best regards,
1001hobbies
W
Rating: 1 out of 5
My preorder took 11 months to arrive… no communication from 1001hobbies at all. When I ordered it said that it would arrive in a month. I’m really glad it arrived in the end but the customer service is awful and you might have to wait a year for your package to arrive
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Response from 1001hobbies
Hello,
As stated in our terms and conditions and also in the tab "information about pre-orders", the indicated date is for informational purposes only and can be changed without prior notice, as it is provided by the supplier and may be adjusted later.
We regret the delay of this pre-order. However, a pre-order remains the best way to obtain a product that has not yet been released in Europe.
Best regards,
1001hobbies
As stated in our terms and conditions and also in the tab "information about pre-orders", the indicated date is for informational purposes only and can be changed without prior notice, as it is provided by the supplier and may be adjusted later.
We regret the delay of this pre-order. However, a pre-order remains the best way to obtain a product that has not yet been released in Europe.
Best regards,
1001hobbies
G
Rating: 4 out of 5
Positive review
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J
Rating: 3 out of 5
Problem with the reception of the order reported a few days ago still not resolved.
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Response from 1001hobbies
Hello James,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with the receipt of your order and that it has not yet been resolved. Please know that our team is committed to resolving this situation as quickly as possible. Do not hesitate to contact us directly so that we can provide you with an appropriate solution.
Best regards,
The 1001hobbies team.
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with the receipt of your order and that it has not yet been resolved. Please know that our team is committed to resolving this situation as quickly as possible. Do not hesitate to contact us directly so that we can provide you with an appropriate solution.
Best regards,
The 1001hobbies team.
Y
Rating: 1 out of 5
defective product
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Response from 1001hobbies
Hello Yassine,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with your product. Please do not hesitate to contact our customer service ([email protected]) so that we can resolve this situation quickly for you. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with your product. Please do not hesitate to contact our customer service ([email protected]) so that we can resolve this situation quickly for you. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
H
Rating: 1 out of 5
Unfortunately, due to a failure of the delivery service, the material arrived too late. Despite having notified 1001hobbies several times by email, my complaints were not taken into account. Too bad
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Response from 1001hobbies
Hello Hervé,
We are sorry to hear that you encountered problems with the delivery. Your satisfaction is our priority, and we thank you for your feedback. We will examine your situation more closely in order to better assist you in the future. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The 1001hobbies team
We are sorry to hear that you encountered problems with the delivery. Your satisfaction is our priority, and we thank you for your feedback. We will examine your situation more closely in order to better assist you in the future. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The 1001hobbies team
D
Rating: 1 out of 5
0 customer service and terrible tracking info
Response from 1001hobbies
Hello,
We are sorry to read your review and we apologize for this incident.
We have confirmed that your parcel was delivered on Thursday, May 21, 2026.
We have also replied to all your emails, and therefore do not understand your review.
Kind regards,
1001hobbies
We are sorry to read your review and we apologize for this incident.
We have confirmed that your parcel was delivered on Thursday, May 21, 2026.
We have also replied to all your emails, and therefore do not understand your review.
Kind regards,
1001hobbies
M
Rating: 3 out of 5
As for the delivery, there were no problems. But the product was missing a lot of pieces that I had to recover from other Legos of mine, as well as pieces that wouldn't hold; I even had to use glue to make some pieces stay together.
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Response from 1001hobbies
Dear Matthieu, thank you for taking the time to share your feedback on our site "1001hobbies". We are pleased to hear that the delivery went well, but we are sorry to learn that you encountered issues with your product. We take your feedback very seriously and will strive to improve the quality of our items to avoid such situations in the future.
G
Rating: 4 out of 5
Order received and compliant
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Response from 1001hobbies
Response is being generated..
C
Rating: 4 out of 5
Delivery time a bit too long but probably due to a holiday... Very good website.
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Response from 1001hobbies
We thank you, Claude, for your positive feedback and your rating of 4/5. We are delighted that you liked our site, and we understand that delivery times can sometimes be affected by holidays. We are doing everything we can to improve our service and hope to fully satisfy you on your next order.
S
Rating: 4 out of 5
Everything went smoothly.
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C
Rating: 1 out of 5
Ordered in April 2025 received in May 2026. No response to emails sent or calls for refund of the order
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Response from 1001hobbies
Hello Constant,
Thank you for taking the time to share your experience.
After checking, we unfortunately found no request associated with the email address "[email protected]".
In order for us to review your case and provide you with a solution as soon as possible, we invite you to contact us at the following address: [email protected]
If possible, we also ask you to provide us with the ticket number of the complaint opened during your previous requests, to facilitate our searches.
We remain at your disposal and thank you for your understanding.
We wish you an excellent day.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your experience.
After checking, we unfortunately found no request associated with the email address "[email protected]".
In order for us to review your case and provide you with a solution as soon as possible, we invite you to contact us at the following address: [email protected]
If possible, we also ask you to provide us with the ticket number of the complaint opened during your previous requests, to facilitate our searches.
We remain at your disposal and thank you for your understanding.
We wish you an excellent day.
Best regards,
The 1001hobbies team
G
Rating: 1 out of 5
The shipment did not go well, I have now asked them to send me the package to a new address and more than 1 month has passed
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Response from 1001hobbies
Dear Rossi,
Thank you for your feedback and we inform you that your request has already been taken over by our customer service.
We invite you to check the email sent on April 12 to view the response provided by our service, aimed at resolving the situation.
If necessary, you can also contact us again at the address: [email protected], so we can evaluate together any alternatives that may satisfy you.
We wish you a good day.
The 1001hobbies team
Thank you for your feedback and we inform you that your request has already been taken over by our customer service.
We invite you to check the email sent on April 12 to view the response provided by our service, aimed at resolving the situation.
If necessary, you can also contact us again at the address: [email protected], so we can evaluate together any alternatives that may satisfy you.
We wish you a good day.
The 1001hobbies team
A
Rating: 1 out of 5
Order arrived several weeks late. Very disappointed with this experience. I will not order from your site again.
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Response from 1001hobbies
Hello Afrim,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not arrive on time. Your feedback is valuable and helps us improve our service. We hope you will give us another chance in the future.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not arrive on time. Your feedback is valuable and helps us improve our service. We hope you will give us another chance in the future.
Best regards,
The 1001hobbies team
G
Rating: 1 out of 5
After much hesitation and a long journey, FINALLY, everything has been received in good order. I don't want to say more about it.
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Response from 1001hobbies
Hello Geert,
Thank you for your feedback. We are sorry to hear that your experience took longer than expected. We are glad that you have finally received everything in good order. Your comments are valuable to us and we continue to strive to improve our service.
Best regards,
The 1001hobbies team
Thank you for your feedback. We are sorry to hear that your experience took longer than expected. We are glad that you have finally received everything in good order. Your comments are valuable to us and we continue to strive to improve our service.
Best regards,
The 1001hobbies team
G
Rating: 1 out of 5
I ORDERED A REVELL PLOW IN 1/32 WITH VARIOUS ACCESSORIES AT THE END OF FEBRUARY. TO DATE, I HAVE RECEIVED THE ACCESSORIES BUT NO TRACE OF THE MODEL, IN FACT WITH THE LAST PACKAGE (WHICH WAS AN A4 ENVELOPE) IT WAS WRITTEN THAT MY ORDER WAS COMPLETE. AFTER 2 AND A HALF MONTHS, I AM STILL WAITING FOR THE MODEL AND ALSO FOR RESPONSES TO MY NUMEROUS EMAILS SENT, VERY POOR SERVICE.
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Response from 1001hobbies
Dear Gianni,
Thank you for your feedback and we sincerely apologize for the inconvenience experienced with your order. We understand how frustrating it can be to wait for a product and we are committed to improving communication with our customers.
We invite you to contact our customer service at the email address [email protected], so we can resolve the situation and provide you with all the necessary assistance as soon as possible.
Best regards,
The 1001hobbies team
Thank you for your feedback and we sincerely apologize for the inconvenience experienced with your order. We understand how frustrating it can be to wait for a product and we are committed to improving communication with our customers.
We invite you to contact our customer service at the email address [email protected], so we can resolve the situation and provide you with all the necessary assistance as soon as possible.
Best regards,
The 1001hobbies team
L
Rating: 4 out of 5
This time the shipment has been quick
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R
Rating: 4 out of 5
What I ordered, good quality, a bit slow arriving.
J
Rating: 1 out of 5
Subject: order number MFAUCRTPM, a model kit, brand Kitty Hawk. The contents of the kit are incomplete! A part (A) is missing.
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Response from 1001hobbies
Hello Didier,
Thank you for your response. We understand your frustration regarding the delivery time and we apologize for this inconvenience. Your satisfaction is our priority and we are doing everything we can to improve our service.
We would like to point out that you can contact customer service at the following email address: [email protected]
Best regards,
The 1001hobbies team
Thank you for your response. We understand your frustration regarding the delivery time and we apologize for this inconvenience. Your satisfaction is our priority and we are doing everything we can to improve our service.
We would like to point out that you can contact customer service at the following email address: [email protected]
Best regards,
The 1001hobbies team
G
Rating: 3 out of 5
Hello, I placed an order including 1 tube of plasto (putty), 1 bottle of matte varnish and 1 jeep in 1/48... the latter is missing.
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Response from 1001hobbies
Hello Guy,
Thank you for taking the time to share your feedback. We are sorry to learn that your order was missing an item, specifically the 1/48 jeep. We are committed to resolving this type of issue quickly. Please do not hesitate to contact our customer service, who will be happy to assist you and ensure that you receive your product. Thank you for your understanding and your trust in 1001hobbies.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your feedback. We are sorry to learn that your order was missing an item, specifically the 1/48 jeep. We are committed to resolving this type of issue quickly. Please do not hesitate to contact our customer service, who will be happy to assist you and ensure that you receive your product. Thank you for your understanding and your trust in 1001hobbies.
Best regards,
The 1001hobbies team