Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Slightly long lead time, 1 month for an item "in stock". But all the same, I'm very happy to have got my hands on this product, which is no longer available anywhere! Customer service is also very friendly and responds very quickly.
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Carmen I.
Rating: 4 out of 5
following a purchase from 07/12/2024
Everything was perfect, but the order did not arrive on time. But since it was a holiday, it's understandable
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Bernd B.
Rating: 4 out of 5
following a purchase from 12/01/2025
The delivery status had not changed for some time at first, and was set to "goods have been ordered", although I only ordered products that were "in stock" when I placed the order. Originally the delivery time was stated as 7 days, but it turned out to be 8, so everything was fine. The goods were well packaged and everything arrived undamaged. I am satisfied.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Dominique T.
Rating: 4 out of 5
following a purchase from 08/01/2025
clear site, impeccable parcel delivery lack of clarity regarding models (purchase of a scale model and a kit model, which I hadn't seen!).
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María S.
Rating: 1 out of 5
following a purchase from 21/12/2024
The whole process was a disaster and full of problems. From the delivery, which was not on time despite paying high premium shipping costs, it was delivered more than a week late and at a different address, I had to search through all the mailboxes on the street. I had to search through all the mailboxes in the street. I am still in the process of returning it and I can't get a refund and close the incident. The only good thing is the customer service via email, at first it was fast, then it stopped being fast too.
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Henk S.
Rating: 3 out of 5
following a purchase from 08/01/2025
Delivery poorly packed and took very long, came from France indicate this when ordering. Also indicate that free delivery is only with pickup. Now you only find out when it is ordered/paid. Still satisfied hence the sufficient greetings Henk
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Jean-Marc D.
Rating: 4 out of 5
following a purchase from 13/01/2025
Hello First order with a bug, well managed by your after-sales service and in addition a gift on the finalization of the error of the order.
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Stephane F.
Rating: 4 out of 5
following a purchase from 19/01/2025
I was very satisfied with your professionalism.
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Roberto C.
Rating: 3 out of 5
following a purchase from 28/12/2024
You should check order status and take action before the customer does. After 2 weeks after payment, order confirmation was still missing. After the reminder however the order was processed and arrived correctly.
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Cor V.
Rating: 4 out of 5
following a purchase from 15/12/2024
Fine. Could do with some more pictures of the product and detailed descriptions now it is always the same cliché story as if they are all beginners.
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Patrice P.
Rating: 4 out of 5
following a purchase from 17/01/2025
Only problem: assembly instructions in Japanese and English No explanation in French. 1/6 scale tamiya motorcycle model
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Rudy D.
Rating: 4 out of 5
following a purchase from 15/01/2025
my search went very well why hide the labels with the paint reference on them with another label???
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Allyson G.
Rating: 4 out of 5
following a purchase from 14/12/2024
The product is of good quality, the site attractive, but the delivery was (personally) very long. It was not indicated that it was not in stock. Otherwise I recommend this site.
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EDUARDO S.
Rating: 4 out of 5
following a purchase from 08/12/2024
As always correct
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Peter R.
Rating: 3 out of 5
following a purchase from 20/12/2024
Unfortunately a very long delivery time this time
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Odile L.
Rating: 4 out of 5
following a purchase from 03/01/2025
reliable delivery. Ergonomic site. But I had to go to the manufacturer's site to find some product info (difficulty level), hence the 5th star.
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Robert M.
Rating: 3 out of 5
following a purchase from 18/12/2024
It was not really clear to me that the item I ordered (warlord starter set) was not in stock and that I ordered it not in the Netherlands but in France, so it took longer than expected. Items were delivered well in the end.
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jacky G.
Rating: 4 out of 5
following a purchase from 15/01/2025
One thing, the packaging was crushed and the model box was damaged - not the first time this has happened to me.
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Jaime M.
Rating: 4 out of 5
following a purchase from 20/12/2024
Had ordered and game, unfortunately I received it in French instead of the English version as described. Fortunately customer service helped me well and I got my money back in full after returning it free of charge.
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Robert D.
Rating: 4 out of 5
following a purchase from 30/12/2024
Had to wait a while, but delivered fine in the end!
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Niels P.
Rating: 1 out of 5
following a purchase from 05/12/2024
I placed an order beginning of December for making some christmas decorations. 1001 hobbies were so kind to wait 2 weeks before sending it with the result that it all arrived after christmas. Absurdly poor and stupid level of service! The one star necessary must be for not charging extra for keeping it on stock for the two weeks.
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Alexandre A.
Rating: 3 out of 5
following a purchase from 18/12/2024
Order placed in early December and received a month later...
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Jasper K.
Rating: 4 out of 5
following a purchase from 28/12/2024
Order received well. Tracking good and clear. Delivery only took longer than expected, product said "in stock", but it was in stock at supplier, so it had to be ordered from supplier first.
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Ton D.
Rating: 4 out of 5
following a purchase from 19/12/2024
A good selection of kits but delivery took over a month.
It appears that they don't stock some items themselves but have to order them elsewhere.And that can take a very long time.Very annoying if you had thought you could start your kit soon.
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Nerea B.
Rating: 1 out of 5
following a purchase from 13/12/2024
I bought two products 15 days before Christmas and it said they would arrive in a week. They did not arrive when it said, they did not notify me. After several unanswered calls I was told that they would arrive after Christmas, but in addition to being very late I only received one product. Bad communication and a disaster with the delivery. I ended up getting my money back for the other product.
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bertrand B.
Rating: 3 out of 5
following a purchase from 12/01/2025
Very late. But order arrived safely.
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Manon B.
Rating: 1 out of 5
following a purchase from 14/01/2025
I ordered on January 3rd for my dad's birthday, 10€ for postage, the parcel never arrived ! I had to email several times only to be told that there was a problem with my parcel. I am very disappointed.
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Response from 1001hobbies
Madam, We sincerely regret your experience and apologize for the delay in processing your order. You placed your order on 02/01/2025. It was dispatched on 03/01/2025 via Colissimo. Unfortunately, this parcel was lost by their service. As soon as we were informed of this incident via your call, we immediately proceeded with a new shipment of the same product by Chronopost. The parcel was successfully delivered on 16/01/2025. We regret this incident, which was beyond our control, and apologize once again for any inconvenience caused. Please be assured that we will do our utmost to avoid this type of problem in the future. Please do not hesitate to contact us should you have any questions or require assistance. Sincerely, 1001hobbies
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Rob B.
Rating: 4 out of 5
following a purchase from 09/01/2025
Clear in itself but it is a bit inconvenient that items that are no longer available are still on the site.
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Janis A.
Rating: 4 out of 5
following a purchase from 24/12/2024
Great selection
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Christian P.
Rating: 4 out of 5
following a purchase from 06/01/2025
Excellent service but delivery times have become too long
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Jacques B.
Rating: 4 out of 5
following a purchase from 12/01/2025
Reliable site. Fast delivery. Good product reference delivered. Reasonable price.
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michel V.
Rating: 4 out of 5
following a purchase from 03/01/2025
One of the two boxes has arrived flattened, but nothing missing at first glance, nothing broken.
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Christian A.
Rating: 4 out of 5
following a purchase from 13/01/2025
The items are well packaged for the first time that I order from you, I have nothing to say thank you and see you next time.
Best regards
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PHILIPPE R.
Rating: 4 out of 5
following a purchase from 26/12/2024
An incredible choice..but delivery by post is catastrophic.
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Florence R.
Rating: 4 out of 5
following a purchase from 09/01/2025
Delivery a little long depending on the model
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Francesc A.
Rating: 1 out of 5
following a purchase from 01/01/2025
Order arrived late and in two shipments. Order placed on the 2nd, first part of the order received on the 15th, second part of the order on the 17th, today I still have not received it.
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Alain M.
Rating: 4 out of 5
following a purchase from 01/01/2025
2nd order and very satisfied with the products
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Gérard D.
Rating: 4 out of 5
following a purchase from 04/01/2025
One detail: I ordered model paints with brand and color references. I would have liked to have been informed that the brand requested was not available, and replaced by acrylic paints which apply less well.
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Valerio D.
Rating: 4 out of 5
following a purchase from 12/01/2025
Very good and fast shipping.Good product, pity about the package ruined in one corner
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Jeffrey T.
Rating: 1 out of 5
following a purchase from 09/01/2025
No possibility of communication at all. Calling, emailing, chatting all impossible. Will not order here again. Probably also this review will not be visible, and will be deleted by them.
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