Customer reviews of 1001hobbies

Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.

I ordered a maréchal d'Empire statuette that looked very good in the photo. I received an unidentifiable figure in raw resin and as a spare part. I was so angry that I couldn't even react at the time! This statuette was a Christmas present, so I'm disappointed! Not only will I never order from this site again, but with the publicity I've given it, a lot of other people have also been disappointed.

At the beginning I ordered it was simple but they promised me 4 to 5 days and it's been 10 days that I'm waiting for the parcel that was supposed to be delivered to the Auchan closest to me. So here's my opinion on this

Fast delivery but model box damaged while package was intact. Too bad for a gift

Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.

WORST COMPANY EVER Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier

the departure was a little long but everything arrived quickly after processing the order thank you

shipping too long my wife ordered after me it arrives before me !!!!

The rest was perfect

Wide choice of models (including models that are sometimes hard to find) - Kit prices a little higher than average. Careful shipping and packaging - Delivery times a little long. Site to be recommended.

Hello, this concerns an order I placed and confirmed on 1112 (7am) for a product that was in stock (5 copies: copy made). After a few days, the order remained frozen. I contacted them again by e-mail on 1612 and was told the same day that the item was missing and should be received today or tomorrow, and that the order would be dispatched immediately. The parcel was received on 2012. Question: what would have happened if I hadn't contacted them again? - How is it possible to display and sell a product (stock unchanged to date) and not have the item in the store? - Do (toy) companies know that Christmas is on December 25? Obviously, if I had been informed that the item was missing, I would have ordered elsewhere. I understand that it's not easy to manage orders during the festive period, but that doesn't allow for elastic stock management.

Bon site avec un tres gand choix des reponses a mes questions (merci a ceux qui c'en occupe!!) Site claire le seul bemole sur le franco un peu elever et le delais de livraison.....

Delivery time could be better

happy with my order and the reception i even sent an email and received an answer almost right away mer

Ras very good report delivery very fast!!!

Very good packaging for the model.2 cardboard packaging... However, the glue was not packaged and I was lucky to get it because the 'cardboard was punctured when it was sent... otherwise

Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec

Please reimburse me for what you owe me (gift wrap) and the postage, as I no longer wish to order from you (free postage on a future order! .....). Best regards!

Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec

Delivery time too longb....

Site with a wide variety of articles. Perfect for all model or miniature enthusiasts. I found what I was looking for very quickly, and yet the miniature was very accurate.... they had! Fair price and perfect shipping

two orders for the same model under two different refs and no way to send me the right one.at the beginning of the salesproposed to keep the kit and recommended the model.okI acceptedI received the same kitsince october this story has been dragging on and no way to reimburse or send the model.not sure I've been swindled

After 16 days after the order (paid) I still have not received anything (not even the tracking code of the shipment) and in the face of my request for explanation after 5 days I still have not received a response.

Order arrived late after reminder letters. Colissimo services very dubious or at the very least not reliable.

very well delivered but it takes a long time dommag

I ordered a resin accessory in stock on 30.11.14I'm still waiting for it to be delivered 15 days after the order.

ALMOST ONE MONTH OF DELAY TO RECEIVE ONLY HALF OF MY ORDER AND NO EXCUSE NO PARTIAL REFUND A COLISSIMO PAID FOR URGENCY AND FOR NOTHING I WAIT FOR EXPLANATION AND MY REFUND OF THE PRODUCT NOT REÃ

satisfied with the service even if delivery took a little longer than advertised on the site, which is understandable in this festive period

I am a new customer and I am happy with your service (delivery tracking). I find the delivery time a little long.

Large selection of figurines at a reasonable price. Shipping a little slow, but order tracking no problem.

I placed an order on 2811 on 412 they told me it was in viado. my husband's birthday is next week and I don't know if it will arrive.

I ordered last summer and have not received anything. I have been waiting 6 months or more for my money back. I know that there are bigger problems in this company and that mine is probably silly compared to others but I have been so outraged and disappointed not only by the treatment received by your store but also by the fact that you have taken me for a ride so far. I hope no one buys from your store because you do not know how to treat your customers at all.

the products are correct but the concern it is the sending my last order I received it 15 days after in spite of a fast payment (between 3 and 5 jo

all very well wide availability 'of models quick purchase on the site shipping on time honest and were accurate in keeping me updated via email on the progress of' order. I will purchase again on this site ! Bravo !

I haven't had any problems with your site except for an order that never arrived. I hope to hear from him again, except for this small detail.

11 days is a bit long, but otherwise everything was fine.

bad experience model ordered for my child's christmas announced as deliverable on the site within 4 to 6 days. model never received. they don't have it in stock and clear their name by pointing to an error in information from one of their suppliers. I asked for a refund on december 1st. on december 8th, nothing arrived on my account. i e-mailed their customer service department (no phone number given) to find out how soon i would be refunded: no reply. i will not be ordering from them again. i'm sorry, but i'm not going to be reimbursed.

délais trop long( 12 jours) digne d'un envois uk et encore la concurrence en France et a l'étranger sont plus réactif.faite un effort sur ce point et vous serez au niveau.car vous avez un bon stock et un site lisible .je recommanderais sur votre site si la concurrence n'a pas les références que je souhaite .cordi

Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.

Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.