Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
.....riguardo to shipping times, sometimes you have to be......encouraged.... when asked when you would ship the Nakajima Kate in 1/48 from Hasegawa, I was told that the kit was very difficult to find and that it would take time and patience....Then after 36 h scarce, it turned out..... 2 explanations: either it was a lie and you had forgotten about the Kate and there and then no other valid excuse was found or given the Christmas holiday period, a.......miracle had happened....????..... To me the doubt remained..... Always my respects.....
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Adolfo M.
Rating: 4 out of 5
following a purchase from 23/11/2024
It has been satisfactory, although it took a while to receive some of the units requested from the origin.
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Response from 1001hobbies
Thank you for sharing your experience! We are pleased to hear that, although there was a small delay in the origin of some units, the transportation logistics were smooth. We are constantly working to improve and provide the best possible service, and we hope your next orders will be even faster and more satisfactory!
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bert V.
Rating: 3 out of 5
following a purchase from 20/11/2024
Neatly packaged and smooth delivery.
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Youri V.
Rating: 3 out of 5
following a purchase from 05/12/2024
Product was complete, but the package had been opened when I took it out of the box
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Morad N.
Rating: 1 out of 5
following a purchase from 02/12/2024
Stock not updated on the site. I order a product in stock and oh! it's not available, the item has to be ordered from the supplier... in Japan...! The most disappointing thing is that, despite my notification, the item is still available on their site. What a shame. I hope they'll sort it out, because it looks like a serious company.
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Response from 1001hobbies
Here is a corrected and reworded version: Hello, We regret this error and apologize for the delay. We would like to remind you that the product you ordered is shipped within a week, as indicated on the product sheet. We would also like to point out that the delivery times of this supplier (who is located in Germany, not Japan!) are usually respected. However, you will understand that the current period is not ideal for fast deliveries, as our logistics depot is overloaded, as are the carriers. We apologize once again. Sincerely, 1001hobbies
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Nick C.
Rating: 4 out of 5
following a purchase from 02/12/2024
Given the busy end-of-year period, I had to wait 7 days for my package, but t was ok
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Patrick “.
Rating: 1 out of 5
following a purchase from 02/12/2024
Ignored my request to cancel the order.
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Response from 1001hobbies
Hello Mr. Schulz, We regret this message and would like to apologize to you for this incident. We would like to remind you that we received your request to cancel on December 10, 2024. Unfortunately, however, it was no longer possible to process this cancellation as your order had already been dispatched from our logistics warehouse on December 7, 2024. As explained above, it is not possible for us to cancel an order once it has been shipped. However, we have provided you with the return address so that you can return the product to us if you wish. Once we have received and inspected the return, we will arrange your refund. If you have any further questions or need assistance, please do not hesitate to contact us. With kind regards, 1001hobbies
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Paul R.
Rating: 4 out of 5
following a purchase from 10/12/2024
Functional site, easy checkout, fast delivery but package arrived broken.
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Response from 1001hobbies
We are sorry to hear that your parcel has arrived damaged. We make every effort to ensure that our deliveries are in good condition. To resolve this problem, please contact our customer service department at [email protected]. We will help you find the best solution. Thank you for your understanding.
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Gilbert G.
Rating: 3 out of 5
following a purchase from 22/11/2024
It seemed to me that I'd ordered a model to be built and not one already made. A little disappointed, I must admit.
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Response from 1001hobbies
We are sorry to hear that your order did not meet your expectations. If you have any questions about your product or would like to discuss this situation, please do not hesitate to contact us at [email protected]. We're here to help and provide you with the best possible solution.
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John L.
Rating: 3 out of 5
following a purchase from 08/12/2024
expected a kit got only the decals
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jocelyne D.
Rating: 4 out of 5
following a purchase from 06/12/2024
Why, I simply find the shipping costs a little high for delivery to a relay point.
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Response from 1001hobbies
Thank you for your feedback! We understand your point of view regarding shipping costs. We strive to offer delivery options that guarantee the quality and security of our shipments, but we take your feedback into account so that we can continue to improve our services. If you have any further questions or suggestions, please let us know!
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Emmanuel M.
Rating: 3 out of 5
following a purchase from 27/11/2024
Very nice product, a little expensive and a little long in coming. But very satisfied with my purchase all the same. Maybe I'll come back to you? But as usual I'll look at several other sellers before you do. I think the price of this model with delivery is around 250€. Have a nice weekend.
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Response from 1001hobbies
Thank you very much for your detailed feedback! We are delighted that you are happy with your purchase, despite the price and delivery time. We completely understand that you are comparing before finalizing your purchases and we appreciate that you are considering coming back to us. Please feel free to browse our offers and promotions to find products that meet your expectations. Happy Holidays!
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JORGE B.
Rating: 4 out of 5
following a purchase from 25/09/2024
Good disposition for delivery time and item condition
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that you are satisfied with the delivery time and the condition of the item. If you need anything else, feel free to contact us, we hope to see you again soon!
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leonardo B.
Rating: 4 out of 5
following a purchase from 05/11/2024
Excellent seller recommended
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Ute V.
Rating: 4 out of 5
following a purchase from 19/11/2024
Long delivery time, a second ordered book has not yet arrived, but ordering is easy and good offers. Friendly approach to customers. Thank you
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Antonio J. C.
Rating: 3 out of 5
following a purchase from 30/11/2024
Very expensive products and delay in delivery
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Response from 1001hobbies
Thank you for your comments. We are sorry to hear that you found the products to be expensive and that delivery took longer than expected. We strive to offer competitive prices and to constantly improve our delivery times.
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Agnes L.
Rating: 3 out of 5
following a purchase from 27/11/2024
Let's start with the positive: the order arrived on time. Then let's come to the negative point, the paint was hardened and therefore unusable, 6 colors were provided for the model but only 4 were in the box, some parts were broken or undone, as if the box had already been unpacked ....
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Response from 1001hobbies
Thank you for your feedback! We're glad your order arrived on time. However, we are sorry for the problems you encountered with the paint and the missing or damaged parts.
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Stéphane V.
Rating: 4 out of 5
following a purchase from 19/11/2024
I bought tamiya paint pots ... nothing to say about the site's service. On the other hand, the manufacturer has found nothing better than to stick labels on the color reference ... so impossible to distinguish one gray from another gray. Not very clever on tamiya's part and 1001 hobbies should react.
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Response from 1001hobbies
Thank you for your detailed feedback! We understand your frustration regarding the labels stuck on the color references. We have already made a request to Tamiya on this subject, but unfortunately have not received a positive response. We will continue to monitor this situation and keep you informed if we receive a solution.
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Iñaki C.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very fast shipment, everything correct
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Response from 1001hobbies
Thank you for your review! We are glad to hear that the shipment was fast and everything arrived correctly. If you need anything else in the future, don't hesitate to contact us, see you next time!
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mario davide S.
Rating: 1 out of 5
following a purchase from 15/10/2024
I did NOT receive part of the order for anything else paid for!!!
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marc F.
Rating: 1 out of 5
following a purchase from 25/11/2024
Had to wait weeks for package, even though everything was in stock, every time another delivery date finally able to pick up and then the order was not complete. Tried for days to contact customer service both by phone and email for a solution to this problem but no response so far. Hopeless
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eric M.
Rating: 3 out of 5
following a purchase from 17/11/2024
Good but delivery a bit long, still not received by the way. Order on 29/11
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Response from 1001hobbies
We're sorry to hear that you still haven't received your order. We understand your frustration with the delivery time. If you have any questions or would like to check the status of your package, please do not hesitate to contact us at [email protected]. We will do our best to resolve the situation quickly.
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Janet B.
Rating: 3 out of 5
following a purchase from 05/12/2024
The parcel was sent a long way from my home to a post office I didn't know (Technoparc de st Genis Pouilly) and which I had a lot of trouble finding. The package was huge and difficult to carry. The dimensions should be highlighted when the item is ordered.
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Response from 1001hobbies
Thank you for your feedback! We are sorry for the inconvenience caused by the choice of collection point and the size of the parcel. We are taking into account your suggestion to display the dimensions of the items when ordering to avoid this kind of inconvenience in the future. If you have any questions, please don't hesitate to contact us at [email protected]. We hope to hear from you soon!
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pascal S.
Rating: 3 out of 5
following a purchase from 18/10/2024
Delivery too long and expensive
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Response from 1001hobbies
We are sorry to hear that you have encountered a problem with the delivery. If you would like to discuss this or have any questions, please do not hesitate to contact us at [email protected]. We will do our best to improve your experience.
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Pierre V.
Rating: 4 out of 5
following a purchase from 14/11/2024
All well received, well packaged! Surprised, however, that I needed to restock when I had only chosen items in stock on the site! Domagel, that lengthened the delivery time!
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Response from 1001hobbies
Thank you for your feedback! We are pleased that your order arrived safely and well packaged. We apologize for the unexpected restocking and additional delay. Please do not hesitate to contact us at [email protected] if you have any questions or suggestions. We hope to see you soon!
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Francesco M.
Rating: 3 out of 5
following a purchase from 02/12/2024
The free shipping was referring only to the pickup point. All sites now give free shipping charges upon reaching a certain threshold even for home shipping.
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Henk S.
Rating: 4 out of 5
following a purchase from 22/11/2024
Exactly what was agreed upon happened. Only, the miniature city I ordered turned out to be much, much smaller than the website suggested.
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Dennis K.
Rating: 4 out of 5
following a purchase from 20/11/2024
Had some error with the order, but very nicely resolved by customer service Always neatly packaged and delivered
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Franck G.
Rating: 4 out of 5
following a purchase from 27/11/2024
buying models: lots of choice and good prices. Fairly fast shipping. Packages of average quality (poorly sealed boxes and lack of protection inside).
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you were satisfied with the choice and prices of the models. As far as packaging is concerned, we are taking note of your comments to improve the quality of the packages. If you have any further questions or suggestions, please do not hesitate to contact us at [email protected]. We hope to hear from you soon!
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Thomas H.
Rating: 4 out of 5
following a purchase from 19/10/2024
Unfortunately a long delivery time! But is delivered as described @
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Viktoriya S.
Rating: 3 out of 5
following a purchase from 23/10/2024
Order processing and shipping of the goods did not go so well. On the plus side, the support team was very helpful. Many thanks for that. Things only went better and faster after the support team got involved.
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Stefan G.
Rating: 3 out of 5
following a purchase from 12/11/2024
Long delivery time without status updates. Delivered goods defective. Refusal to replace because DHL was to blame, although the packaging was not damaged. Otherwise top.
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Johan V.
Rating: 4 out of 5
following a purchase from 14/11/2024
received everything well. did take a while.
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cyril M.
Rating: 4 out of 5
following a purchase from 19/10/2024
Delivery was delayed due to a customs problem.
Otherwise it was delivered very quickly.
A large number of references....
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Response from 1001hobbies
Thank you for your feedback! We're sorry for the delay due to customs, but happy to hear that delivery was quick once the problem was sorted out. We appreciate your mention of our wide choice of references. See you soon for new orders!
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GATIEN M.
Rating: 1 out of 5
following a purchase from 01/12/2024
I wanted to cancel my order before it was prepared, but they refused because the item was in stock and they were unable (or unwilling) to process the request. Very disappointing. No commercial sense. Avoid
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Response from 1001hobbies
Hello Sir, We're very sorry to hear about your feedback. We would like to remind you that you requested the cancellation of your order by e-mail at 9.30pm on December 1st, even though it had already been prepared at 6.00am on December 2nd. We would like to point out that our customer service is open from 9.00 am to 6.00 pm and that our logistics department is located in Isère. You will therefore understand that it is not a lack of will on our part to cancel your order, but rather a limitation of our IT resources, which do not allow us to interrupt an order once it has been handed over to the carrier. We sincerely regret this situation and hope you can understand our position. Sincerely, 1001hobbies
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serge P.
Rating: 3 out of 5
following a purchase from 27/11/2024
Very slow. OK if you're not in a hurry.
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Response from 1001hobbies
We apologize for the delay. If you would like to discuss this issue, please do not hesitate to contact us at [email protected]. We do our utmost to improve the speed of our service.
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serge P.
Rating: 3 out of 5
following a purchase from 25/11/2024
As slow as ever...
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Response from 1001hobbies
We're sorry to hear about your delay. If you have any questions regarding delivery, please do not hesitate to contact us at [email protected]. We will do our best to improve your experience.
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Herbert N.
Rating: 3 out of 5
following a purchase from 09/11/2024
This is not an opinion, but a statement!
The model has been in storage for a very long time! Considerable damage to the box! I don't know what there is not to understand!
There will be no more news from.
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Manel B.
Rating: 4 out of 5
following a purchase from 18/11/2024
Large number of references, but high price!!!!
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Response from 1001hobbies
Thank you for your comment! We are glad that you find a wide variety of references on our site. We understand that price can be an important factor, and we are continually working to offer quality products at competitive prices. We appreciate your feedback and hope to continue to be your choice for future purchases!
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jean claude G.
Rating: 4 out of 5
following a purchase from 30/10/2024
so far so good, very good to very early.
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Response from 1001hobbies
Thanks for your feedback! We're glad everything has gone well so far. See you soon for new orders!
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