Customer reviews of 1001hobbies

it took a while, but eventually my order arrived well.

So sad that I found out you were in France, the site had a nl address. The order itself was delivered well.

I am very disappointed with this order. I am a former customer. The box was damaged, already opened and the small parts are not numbered, I will never order from this site again. However, I am passionate about modeling.

Product received leaked out in the shipping box. Messy when it arrived.

A bit of a long wait to finally learn that an item is permanently unavailable... Nevertheless, a satisfactory solution proposed by 1001 hobbies, so a positive shopping experience

The site states delivery in 24/48 hours, I received the package after 12 days. Furthermore, the packaging was lacking.

Not bad selection but still a bit expensive

Ultra disappointed. Avoid any purchase. Part of my order arrived after a very long delay and one item was damaged that was supposed to be replaced, but after another long delay, nothing but offers to have and no commercial gesture for a refund that is hard to obtain and will require another long delay...

Some preorders take forever, but that’s the nature of Gunpla! Good shop, with nice service! I do wish they had a broader selection of gunpla and would be able to offer more decals, and p-Bandai.

Received well although they made a mistake with a product

Fast shipping and well-protected merchandise

No order:ROFLQKXHO

After many difficulties related to the creation of my account and the challenge of obtaining certain products that were out of stock, I received my order which was processed and delivered correctly.

Order placed on March 13 and received on April 23.

I was looking for an etch set that was hard to find and 1001hobbies managed to find it for me, compliments. The packaging left something to be desired, just in a bubble wrap bag without any protection against bending. Fortunately, it arrived well. Since I had some additional questions, I emailed several times, no response....

Efficient delivery, products conforming to expectations and the description on the 1001Hobbies site

Package received patched with tape, someone clearly damaged the box, the price requested to increase the protection of the sent item is completely to be reviewed. A rigid protection is needed, a layer of bubble wrap is not sufficient for that, in short, this is the last time I order... too bad we can't attach photos for you to realize!.... Goodbye.

After 2 months of waiting, because one color was on pre-order, my package arrived... the only problem is that one color has been discontinued and they didn't ask me to make a change or anything, so I had to write to them myself, otherwise who knows what would have happened to this order.

It has been weeks since I placed my order and have not received it. You have not provided any tracking info and give mixed messages on the status of the order. This is supposed to be a birthday gift for my grandson.

Impeccable

I was supposed to be delivered on Saturday, my package arrived on Tuesday, I paid €17 for express delivery

Not received. Sad, because you pay a lot but get nothing delivered at home. Really TOO sad for words. I just think this is a crappy company that rips you off.

not only did I wait a month but you also sent me one of the two wrong items

I am missing 3 items

Usually it goes well. Here, I waited 1 month, delivered in 2 parts on the same day. Some items were announced within 1 to 2 weeks.. Moreover, the paint pots are covered with a European mention I think. So it's impossible to see the references of the pot.. I had to scratch the new label.. All this is not serious in itself but doing a little better seems possible to me.

The delivery was not made at the agreed point, but at the one the transport company wanted to leave it

Products have not been deliveted. Contact request has been ignored. Never again.

Very good

More than two months to receive my order. A disgrace

I am missing a package in the Jeep Willis order

DHL was unable to deliver and returned the package to the sender. I contacted customer service via email and since then have received neither a response, nor money, nor ordered goods.

So far no issues ... everything is good

Extremely negative opinion. The star is a forced choice since without clicking at least one, the procedure does not proceed. I purchased a balsa airplane (€1.49 + €7.90 for shipping) and, considering the fragility of the item, I also requested double packaging paying an additional €2.50, for a total of €11.49. Despite this, the product was shipped in a simple envelope with minimal protections and arrived completely destroyed. I immediately sent the photos via the refund request form. Later, I was asked via email to resend the same images, which I had already provided, including the invoice and packaging. After resending all the requested material, I was asked in another email to completely destroy the product (it was already destroyed!!) and to send additional photos to proceed with the claim. I find this request absurd and the seller's behavior unacceptable. In addition to the damage, the management of my request was long, repetitive, and unprofessional in responses, despite clearly being in the wrong.

One item was missing from my order even though the delivery note said all 3 had been delivered. Contacted and asked for a refund for item that was missing was given store credit. Then asked for an actual refund and was told it could take over a month. I am not confident I will receive my refund

The order was redirected back to the shipper and reshipped again . Im not sure if I will ever receve that order

Good evening decals, easy to apply

Satisfied with the product although a bit expensive

I waited about two months for the paid items. Almost no communication possible.

did not receive the package...so no rating must put one star to validate...but zero stars

The purchase was sent 8 km from my home. It's something I don't understand. In previous purchases, it has always been sent to my house.