English 
S
Rating: 4 out of 5
Good choice of goods, not too expensive, my last delivery took a while to arrive because products were waiting, otherwise top notch...
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Some of the boxes I received were damaged. A pity.
Translated reviews
C
Rating: 3 out of 5
The products ordered are perfect. Packages well secured and protected. All in all, nothing to complain about. On the other hand, delivery times are often far too long (sometimes up to 4 weeks). Whereas the same products can be delivered on eBay or elsewhere in ten days or less.
Translated reviews
Response from 1001hobbies
Thank you for your positive feedback on our products and secure packaging! We understand your frustration regarding delivery times. Please be assured that we are doing everything possible to shorten these times and deliver your orders as quickly as possible. Thank you for your patience and understanding.
J
Rating: 4 out of 5
-Already a customer, I am very satisfied with the services offered by 1001HOBBIES -One small point however deserves clarification: Why is it not possible to use PAYPAL even though the possibility is proposed on your site's opening page?
Translated reviews
Response from 1001hobbies
Thank you very much for your loyalty and your positive feedback on our services! Concerning PayPal, we understand that it can lead to confusion. The PayPal option depends on the type of product and the amount of the order. We are constantly working to improve our site and hope to make this process clearer in the future. You can contact us by e-mail or phone for more information if needed! Thank you for your understanding and trust.
B
Rating: 4 out of 5
Pre-order that took a long time to be delivered, but beautifully crafted item, well worth the wait.
Translated reviews
Response from 1001hobbies
Thank you very much for your patience and understanding regarding the delivery time of your pre-order. We are delighted that the item met your expectations and that you found it worth the wait. True enthusiasts know that quality sometimes takes a little longer, and we congratulate you on your patience. See you soon for new discoveries!
J
Rating: 1 out of 5
My order is wrongly delivered and very bad communication
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We apologize for the incorrect delivery and the inconvenience caused by the communication. Your request has been processed via email and we have already contacted you to resolve the issue. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.
G
Rating: 4 out of 5
no,,
Translated reviews
A
Rating: 3 out of 5
I found the preparation time for my order very long.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry that it took so long to prepare your order. We will work to improve this time to offer you a better service in the future. Thank you for your patience and understanding.
B
Rating: 4 out of 5
very satisfied with the quality
Translated reviews
Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that you are very satisfied with the quality. We will do our utmost to ensure that your next experience is worthy of 5 stars.
R
Rating: 4 out of 5
no comment
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We will do our utmost to ensure that your next experience is worthy of 5 stars. Best regards,
D
Rating: 4 out of 5
Perfect order tracking as always
Translated reviews
Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that the order tracking is perfect as always. We'll do everything we can to make your next experience a 5-star one. We hope to see you soon!
N
Rating: 3 out of 5
I ordered from Germany and have received the goods [not yet unpacked - but I'm assuming the best :-) ] The price for the product on the website was in line with the competition. What bothered me, however: a) It was nowhere obvious to me that shipping from France would be involved.
b) An inquiry to customer service was answered after 5 days, but that wasn't the most child-friendly answer either.
c) My order then arrived with a good week's delay (after a 10-day wait).
So all in all, at least it worked. But really good is different. The customer experience is probably different again in France, but I think it's still a bit difficult to ship to Germany.
Translated reviews
b) An inquiry to customer service was answered after 5 days, but that wasn't the most child-friendly answer either.
c) My order then arrived with a good week's delay (after a 10-day wait).
So all in all, at least it worked. But really good is different. The customer experience is probably different again in France, but I think it's still a bit difficult to ship to Germany.
Response from 1001hobbies
Thank you for your detailed feedback. We apologize for the inconvenience you have experienced. We are sorry that shipping from France was not clearly visible and that the response to your customer service inquiry took longer than we would have liked. We will work to improve communication and optimize delivery times for international orders. We are pleased that the goods have finally arrived and we will do our best to improve the customer experience for our international customers. Thank you for your patience and understanding. Yours sincerely,
T
Rating: 4 out of 5
No problem, very responsive.
Translated reviews
Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that you experienced no problems and that our team was very responsive. We will do our utmost to ensure that your next experience is worthy of 5 stars. We hope to see you soon!
J
Rating: 4 out of 5
I only give 4 stars because your site is great but ................the box you use for delivery sucks. Delivery scheduled for July 4 and postponed from day to day to end up transiting via colissimo. Otherwise the quality of the order is great.
Translated reviews
Response from 1001hobbies
Thank you for your feedback and honesty. We are delighted that you find our site and the quality of our products great! We are sorry for the inconvenience with the delivery. We will work on this point to improve our service and avoid this kind of situation in the future. Thank you for your understanding and patience.
Q
Rating: 3 out of 5
Product protection still too weak no padding no bubble wrap, but I've already pointed this out, hoping that one fine day this will change ... maybe one day :D
Translated reviews
Response from 1001hobbies
Thank you for taking the time to share your opinion. We are sorry that the product protection is not yet up to your expectations. We appreciate your patience and constructive feedback. Please be assured that we are continually working to improve our service and hope that you will see improvements soon. Thank you for your understanding and loyalty!
P
Rating: 4 out of 5
The ordering process was satisfactory, as was the delivery time. The minus star is justified by the packaging of the items: soft, deformed cardboard, half-opened and barely sealed with transparent adhesive. Fortunately, all the items were present.
Translated reviews
Response from 1001hobbies
Thank you for your detailed feedback! We are happy to hear that you are satisfied with the ordering process and delivery time. We are sorry to hear that the packaging of the items was not up to your expectations. We will work to improve the quality of our packaging to avoid these inconveniences in the future. If you have any other suggestions or needs, please do not hesitate to contact us. Thank you for your trust and understanding.
E
Rating: 4 out of 5
Large selection of models, but the products are not sufficiently protected for transport.
Translated reviews
Response from 1001hobbies
Hello, Thank you for taking the time to share your review. We are delighted that you appreciate our wide selection of models. Regarding the protection of the products during transport, we are sorry to hear that this was not up to your expectations. Your feedback is valuable and we will be taking steps to improve the packaging of our products to ensure better protection. Please do not hesitate to contact us directly if you have any specific questions or problems. Thank you for your understanding and trust. Yours faithfully
N
Rating: 1 out of 5
Not good !!! The packaging was not good so the item arrived damaged
Translated reviews
Response from 1001hobbies
We are very sorry to hear that your item arrived damaged due to inadequate packaging. We understand your disappointment with this. An email has been sent to our team to resolve the issue as soon as possible. We will take all necessary steps to rectify this situation and ensure that this does not happen again in the future. We sincerely apologize for this inconvenience. If you have any further questions or need additional assistance, please contact us directly. Thank you for your understanding and patience. Yours sincerely,
A
Rating: 4 out of 5
I got the item in and in neat condition.
Translated reviews
Response from 1001hobbies
That's great to hear! Glad you received the item in good condition. If you have any questions or if there is anything we can help with, feel free to let us know. We are always here for you. Thanks for your feedback and have fun with your item! Sincerely,
J
Rating: 3 out of 5
Delivery time a little "long". If certain supplies have a reputation for taking a long time, let the customer know before he places the order! Typical case of an item "out of stock"! No legitimate cause for impatience. Have a nice day.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that the delivery time was longer than expected Your satisfaction is very important to us, and we appreciate your feedback which helps us to improve. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you again for your understanding.
A
Rating: 3 out of 5
Delivery complete but in two instalments because some items were delivered later than advertised. Communication on the subject initiated by myself. The problem is undoubtedly linked to a particular brand and does not reflect the competence of the products actually in stock. In the future, for this brand, I will look at the historical distributors.
Translated reviews
Response from 1001hobbies
Thank you for your detailed feedback. We apologize for the fact that your shipment was delivered twice due to delays that exceeded our expectations for certain items. We understand your frustration and apologize for this inconvenience. We appreciate your initiative in contacting us regarding this matter. We take note of your feedback regarding this particular brand and are committed to improving our service to avoid such inconveniences in the future. If you have any further questions or require further assistance, please do not hesitate to contact us. We're here to help.
M
Rating: 4 out of 5
very responsive customer service.
Translated reviews
Response from 1001hobbies
Thank you very much for your positive comments about our customer service! We're happy to hear that you found our team responsive. Your satisfaction is our top priority, and we will do everything we can to ensure that you have a perfect experience with us. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thank you again for your confidence, and see you soon!
S
Rating: 1 out of 5
Very poorly protected figurine, the box arrived very damaged in addition to a not very fast delivery time. A real shame, I don't recommend it at all.
Translated reviews
Response from 1001hobbies
We are very sorry to hear that your figurine arrived poorly protected and that the box was badly damaged. Furthermore, we understand that the delivery time was not up to your expectations. We have taken note of your concerns and have sent you an e-mail with our apologies. We understand your disappointment and thank you for your understanding. Your satisfaction is very important to us and we will do our utmost to resolve this situation to the best of our ability.
I
Rating: 3 out of 5
The only site where I found the book I was looking for. Very fast shipping. However the book is damaged at the corners, this was not specified on the card. I don't think it happened in transit. It's a pity, it should have been specified.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are happy to hear that you found the book you were looking for and that the shipment was very fast. However, we are sorry to hear that the book arrived damaged at the corners. We apologize for this inconvenience. We appreciate your understanding.
J
Rating: 4 out of 5
speed
Translated reviews
Response from 1001hobbies
️
M
Rating: 4 out of 5
Perfectly packaged delivery. Although this order took quite a while to arrive.
Translated reviews
Response from 1001hobbies
Thank you very much for your comment. We are delighted that your order arrived perfectly packaged. However, we understand your frustration with the long delivery time. We would like to point out that your order came from France, which can sometimes have an impact on delivery times. We are continually working to improve our processes and reduce lead times. Your satisfaction is our top priority. If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help you.
C
Rating: 1 out of 5
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
Translated reviews
Response from 1001hobbies
We would like to inform you that we have indeed sent an e-mail in response to your messages. It is possible that our reply has gone to your spam folder. Please check your inbox and your spam folder. We take communication with our customers very seriously and deeply regret this situation. We apologize for the inconvenience and thank you for your understanding and patience.
J
Rating: 4 out of 5
Not suitable for beginners
Translated reviews
Response from 1001hobbies
Thank you for your feedback on the Dassault Rafale C 1/48 model. You're absolutely right, this model is rated at level 4/5, which makes it more suitable for experienced modellers. For beginners, we recommend level 1 or 2 models, which are simpler to assemble and perfect for getting acquainted with model building. If you need advice on choosing a model more suited to your level, or if you have any other questions, please don't hesitate to contact us. We're here to help! Thanks again for your understanding and see you soon! Best regards,
B
Rating: 1 out of 5
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
Translated reviews
Response from 1001hobbies
Thank you for your message and we apologize for this incident. We have received your written complaint and have taken immediate action to resolve this issue. An e-mail has been sent to you to discuss the options available to rectify the situation. Sincerely
J
Rating: 4 out of 5
Well packaged, problem-free delivery, delivery time unfortunately very long.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are pleased that your order was well packaged and could be delivered without any problems. However, we sincerely apologize for the long delivery time. We take your feedback seriously and will look internally at how we can improve our delivery times to avoid such delays in the future. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your patience and understanding. Yours sincerely,
J
Rating: 4 out of 5
Overall very good. The order was a little late.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are glad to hear that you had an overall good experience with us. However, we are very sorry for the delay in the delivery of your order. We appreciate your understanding and apologize for any inconvenience this has caused. We are constantly working to improve our delivery times and ensure that every experience is excellent. If you have any questions or need additional assistance, please do not hesitate to contact us. We are here to help you in any way we can, thank you again for your trust in us! Best regards,
L
Rating: 3 out of 5
Last week the delivery man came to my house. This week, he claimed he couldn't deliver the package even though I was there. The people at colis privé act in bad faith. As a result, I had to lose a day and go to the relay point, even though I paid for home delivery. Very disappointing.
Translated reviews
Response from 1001hobbies
Thank you for your feedback and we are very sorry to hear about the disappointing experience you had with the delivery of your parcel. We fully understand your frustration, especially after paying for a home delivery and having to go to a point relais. We have contacted our delivery partner and have taken the necessary steps to ensure that this situation does not recur. Your satisfaction is our priority, and we are doing everything we can to improve our service. We apologize for the inconvenience and thank you for your understanding. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help! Thanks again and see you soon!
A
Rating: 3 out of 5
Waiting as the Citroën kit is missing a part
Translated reviews
Response from 1001hobbies
Thank you for your message. We are sorry to hear that the Citroën kit you ordered is missing a part. We have immediately contacted our supplier and we are doing our utmost to solve this problem as soon as possible. An after-sales service is underway to provide you with a rapid solution. We apologize for the inconvenience and thank you for your patience and understanding. If you have any further questions, please do not hesitate to contact us. We're here to help! Thanks again and see you soon!
J
Rating: 1 out of 5
not received my order in full
Translated reviews
Response from 1001hobbies
Dear Customer , We are sorry to hear that you have not received your order in full. We have sent you an e-mail asking if you would prefer to receive a credit note or a refund for the unavailable product. Could you please check your mailbox and let us know your choice? This will enable us to resolve the situation as quickly as possible. We sincerely apologize for this inconvenience and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. We're here to help! Thank you and see you soon!
O
Rating: 1 out of 5
Newsletter spam, delivery time was ambiguous
Translated reviews
Response from 1001hobbies
I apologize for the confusion regarding the delivery time mentioned and for any inconvenience this may have caused. We take your feedback very seriously and will rectify the situation to avoid any confusion in the future. I will also be unsubscribing you from our newsletter with immediate effect. If you have any further concerns or need additional support, please feel free to contact us directly. Thank you for your understanding and patience.
A
Rating: 1 out of 5
Very bad packing not in conformity Missing part impossible to assemble the model fascicle already used after several sending of email and telephone call no answer A model of a value of 124 euros Disgraceful I do not ask for a refund however a simple exchange I advise against any order at your risk and peril
Translated reviews
Response from 1001hobbies
We are very sorry for your experience. Unfortunately, we have not received an email from you to date. In order for us to resolve this issue as quickly as possible, could you please send us photos of the affected items to [email protected]. We understand your frustration and are committed to finding a satisfactory solution for you. Thank you for your understanding and cooperation.
J
Rating: 4 out of 5
Despite a substantial delay in the dispatch of my order, I still gave 1001 Hobbies' sales organization 4 stars. That being said, the items ordered came from Kiev in the Ukraine ... and I myself should have understood how difficult it would be for them to meet delivery deadlines, before definitively validating my order on the basis of their confirmation of deadlines. However, according to 1001 Hobbies, this long delay was due to their English supplier!... So I couldn't easily understand the explanations I was given for this delay, and I simply had to be patient, as I had no other suggestions... .
Translated reviews
Response from 1001hobbies
Thank you for your constructive comments despite the delay in sending your order. We take note of your comments concerning the origin of the products ordered and the delivery times. We are constantly working to improve our communication with our suppliers in order to avoid such situations in the future. Your patience and understanding are greatly appreciated. Should you have any other concerns or require further assistance, please do not hesitate to contact us directly. Once again, thank you for your understanding.
S
Rating: 4 out of 5
Delivery time a little long but products in conformity
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are happy to know that the products received are in accordance with your expectations. Concerning the delivery time, we are sorry for the long delay. We take note of your feedback and are constantly striving to improve our services to offer you a better experience. Thank you for your understanding and patience.
V
Rating: 4 out of 5
Everything super
Translated reviews
Response from 1001hobbies
Merci !
M
Rating: 4 out of 5
hello, i wish i could find more models that i am looking for. but that is my need. greetings mirko
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We understand your desire for a larger selection of models. If you are looking for specific models, please do not hesitate to email us. We do our best to regularly add new products to our website. Yours sincerely,