Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
says on site,in stock (every day when I look) yet 7 days wait .have to log in to see how and what .only think June 21 delivery .No mail or anything of time or so .too well you have to leave e,mail ..But he is here
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Response from 1001hobbies
We are sorry to hear that your order was delayed, even though the product was in stock on our website. We understand how frustrating this can be. We have just sent you an email with a link for tracking your order. We will do our best to make sure your order is delivered as soon as possible. Thank you for your patience and understanding. Kind regards
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Daniel D.
Rating: 4 out of 5
following a purchase from 15/06/2024
good follow-up. Just a duplicate pot of color.... but no problem; we'll work it out.
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Response from 1001hobbies
Thank you for your positive feedback! We're delighted to hear that you're happy with your order. Regarding the duplicate color pot, we apologize for this incident. If you need a solution, please don't hesitate to contact us, and we'll be happy to find an arrangement that works for you.
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jorge H.
Rating: 3 out of 5
following a purchase from 18/05/2024
Everything went well, except for one product that I have not yet received and that I expect to receive shortly.
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Response from 1001hobbies
Thank you for your comment. We are glad to hear that all is well. We are sorry for the delay with one of the products. We are doing our best to get it to you as soon as possible. Please don't hesitate to contact us if you have any questions or need more information, see you soon and thank you for your patience!
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Pascal A.
Rating: 4 out of 5
following a purchase from 21/05/2024
Very good service. Order as expected.
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted that you were satisfied with our service and that your order met your expectations. See you soon!
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Eric C.
Rating: 4 out of 5
following a purchase from 03/05/2024
Well the prices of some models have been corrected
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Response from 1001hobbies
We constantly strive to adjust our prices to offer the best deals to our customers. We hope this helps make your shopping experience even more enjoyable. Thank you for your support and see you soon on our site!
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Olivier C.
Rating: 4 out of 5
following a purchase from 10/05/2024
The order was incomplete and 1001 Hobbies did not warn me. I had to report it afterwards to get compensation.
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Response from 1001hobbies
Thank you for your understanding and for letting us know. We are working on improving our processes to serve you better in the future.
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michel D.
Rating: 4 out of 5
following a purchase from 17/05/2024
ras everything is top notch thank you
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Response from 1001hobbies
Thank you for your feedback! Glad to know that everything is top notch. Thank you very much!
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Owen V.
Rating: 4 out of 5
following a purchase from 06/05/2024
Clear
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Response from 1001hobbies
🥰
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Miguel Angel S.
Rating: 4 out of 5
following a purchase from 17/04/2024
Ok all good
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Response from 1001hobbies
🥰
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Jeffrey C.
Rating: 4 out of 5
following a purchase from 21/05/2024
initial Delivery date was not communicated right away but all went very well after
Response from 1001hobbies
We apologize for any initial confusion regarding the delivery date, but we're glad to hear that everything went well afterward. Thank you for your understanding and feedback!
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Bruno H.
Rating: 4 out of 5
following a purchase from 03/06/2024
No problem
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Response from 1001hobbies
Thank you so much for your feedback! It's great to know that everything went well.
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Bram U.
Rating: 3 out of 5
following a purchase from 21/05/2024
The delivery time was quite long, then turns out a product could not be delivered. Instead of simply refunding the undelivered item, the seller apparently works with a voucher to use on a subsequent order. A not very customer-oriented and old-fashioned system that only serves to benefit the seller himself.
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Response from 1001hobbies
Thank you for your feedback. We understand your disappointment with the delivery time and the undelivered product. We apologize for the inconvenience. If you would prefer to receive a refund instead of a credit, please email [email protected]. We will process your request as soon as possible. Kind regards
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Jürgen K.
Rating: 1 out of 5
following a purchase from 19/03/2024
One item (Action Base 7) was simply canceled and not delivered even though it was in stock.
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Response from 1001hobbies
Please accept our apologies for the inconvenience caused by the item "Action Base 7" being canceled even though it was in stock. We have already contacted you to resolve the issue. Thank you for your understanding and patience. With our best regards, The 1001 Hobbies team
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Hervé B.
Rating: 3 out of 5
following a purchase from 06/06/2024
On the website, the illustration does not correspond to reality. The box is different.
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Response from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] with photos so that we can rectify the situation. We are sorry that the illustration on the site does not correspond to the reality of the box received.
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JOSÉ ANTONIO A.
Rating: 3 out of 5
following a purchase from 30/05/2024
In process, in stock as of 11/06 : ALFA-ROMEO GIULIA QUADRIFOGLIO RECEIVED , English green satin enamel paint 364 - In stock NOT RECEIVED
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David W.
Rating: 4 out of 5
following a purchase from 09/03/2024
The decals that I had ordered were on back order. After several months I gotten an email saying they were shipped.
In the meantime I already acquired another sheet from someplace else.
So now I have two sheets of decals on the same issue.
Orders that are back ordered should have an email sent to be sure the customer still wants the item. But, probably my fault for not keeping track.
Response from 1001hobbies
We apologize for the inconvenience caused by the back-order situation with the decals. We understand your frustration and will take your feedback into account to improve our service. In the future, we'll ensure to send emails confirming back-ordered items before shipping. Thank you for bringing this to our attention, and we appreciate your understanding.
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Rius R.
Rating: 1 out of 5
following a purchase from 21/04/2024
It is a joke, they send an article that is not in Spanish, but it is not indicated on the web, I did not see it. It is misleading and then the buyer eats the shit.
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Thomas P.
Rating: 3 out of 5
following a purchase from 26/05/2024
The parcel arrived within a reasonable time but was in poor condition.
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José Antonio N.
Rating: 3 out of 5
following a purchase from 06/05/2024
It took a long time
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Response from 1001hobbies
My apologies for the delay in delivery. I am pleased that your order has been delivered.
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jean francois D.
Rating: 4 out of 5
following a purchase from 16/05/2024
Thank you for remaining available and efficient to all my orders. Satisfied with all your team congratulations to all beautiful work soon ...
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frison G.
Rating: 3 out of 5
following a purchase from 06/05/2024
Good site, long delivery times
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Daniel D.
Rating: 3 out of 5
following a purchase from 04/06/2024
Difficulty in the presentation of the model's realization. Not very explicit and not very clear. Too bad!!!!
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Mathieu W.
Rating: 3 out of 5
following a purchase from 10/05/2024
Quality products, user-friendly site and fast delivery. However, the soap is not up to scratch, taking over 6 months to obtain a missing part on an order.
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Olivera A.
Rating: 4 out of 5
following a purchase from 30/05/2024
Great quality, delivery could be faster though
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Response from 1001hobbies
Thank you for your feedback! We're glad you liked the quality. We'll work on speeding up our delivery for an even better experience!
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Trienke D.
Rating: 3 out of 5
following a purchase from 24/05/2024
It was not clear on the website that the item was out of stock and had yet to arrive from abroad. The promised arrival date was far from being met because of this.
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Response from 1001hobbies
Thank you for your comment and our apologies for the inconvenience. Your experience helps us to improve our service.
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Cesar Ignacio G.
Rating: 4 out of 5
following a purchase from 10/05/2024
It didn't take long to ship. Satisfied.
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Response from 1001hobbies
We're glad to hear that the shipment was fast and that you're satisfied! Thank you for your positive feedback!
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Quentin G.
Rating: 4 out of 5
following a purchase from 09/05/2024
Fast shipment, still a lack of protection inside the box (cardboard rag is a start but not enough, however small film around the product foam taped is already a plus), conclusion fast package (quite damaged from the trip), we should review the protection inside the package to actually protect the product which is basically in perfect condition (bubble wrap or inflated plastic would be necessary, I think you have the means to do this), please put this in place - the cost and implementation of this is necessary and would cost next to nothing, and afterwards you'd be assured of the state of arrival of the product, which is frankly appreciated by all customers, as well as saving you from more annoying problems - in short, a "must have" which is something rather basic in the end (thank you" good continuation)
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Henri R.
Rating: 4 out of 5
following a purchase from 06/06/2024
The staff reacted quickly and the delivery "post"went off without a hitch this time. Order form a little complicated to fill in. Initial payment not usable as desired
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted to hear that you appreciated our team's quick response and that the delivery went smoothly this time. Your feedback is vital in helping us improve our service. We're sorry to hear that you found the order form a little complicated to complete and that the initial payment was not usable as desired. Your feedback is valuable, and we will work on these points to simplify the process and improve your experience. Thank you again for your trust and understanding. See you soon at 1001 Hobbies!
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Joanna D.
Rating: 3 out of 5
following a purchase from 28/04/2024
....
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Peter R.
Rating: 4 out of 5
following a purchase from 22/05/2024
Top prices, great delivery, but long delivery times. Nevertheless, I will continue to order from 1001! Any time again.
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Response from 1001hobbies
I'm glad you're happy with the top prices and the great delivery! It's just a shame about the long delivery times, but nice to hear that you will still be ordering from 1001Hobbies. Any time again!
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thierry B.
Rating: 3 out of 5
following a purchase from 27/05/2024
Very high prices, but you can find things you can't find anywhere else....except in England, where they buy. After a difficult start to the order, everything worked out, thanks to their commercial quality>.
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Response from 1001hobbies
Thank you for taking the time to share your review! We're delighted to hear that you've found unique items here that can't be found elsewhere. We do our best to offer a special selection, even if that sometimes means slightly higher prices. 🇬🇧️ We're also glad that your experience ended well, thanks to our sales team. Your satisfaction is our priority, and your feedback helps us to constantly improve. If you have any further questions or needs, please don't hesitate to contact us. We're always here to help! Thank you again for your understanding and trust.
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David V.
Rating: 3 out of 5
following a purchase from 30/05/2024
The site and ordering went smoothly,shipping however was not as good.
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Pedro S.
Rating: 1 out of 5
following a purchase from 01/06/2024
I ordered an article, received defective I made a complaint and no news
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Rafael F.
Rating: 4 out of 5
following a purchase from 25/04/2024
All good, communication, packaging, etc. The part, however, could have more moving parts, such as shock absorbers.
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Response from 1001hobbies
Your comments are very valuable to us and we will pass them on to our product development team for future improvements. Thank you for choosing us and for contributing to our continuous improvement process. If you would like more information, please do not hesitate to contact us.
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Marc R.
Rating: 4 out of 5
following a purchase from 18/05/2024
Top navigation. Delivery very good. On the other hand, once again a box with a crushed corner, that wouldn't have been serious, but there were 2 damaged figs (hat 8061).Pegasus 870 ordered in 1/72 delivered in 1/144? The packaging was too small for the contents! I almost forgot 2 boxes were particularly dusty? I'll still give you a 4 for the quantity of items available.
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Response from 1001hobbies
We are delighted that you enjoyed browsing our site and that delivery went smoothly for most of your items. However, we are deeply sorry for the inconvenience caused by the condition of some of your products. We take note of your comments. Your feedback is invaluable in helping us to improve and offer an ever better service. Thank you for your understanding and support. Should you require any further assistance, please do not hesitate to contact us.
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Geoffrey B.
Rating: 4 out of 5
following a purchase from 30/05/2024
Fast delivery and top-notch after-sales service, I recommend it!
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Response from 1001hobbies
Thank you so much for your positive feedback! We're delighted. Your recommendation means a lot to us, and we are grateful for your trust. Don't hesitate to come back to us if you need anything. We hope to see you soon!
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Julien D.
Rating: 4 out of 5
following a purchase from 28/05/2024
order arrived quite quickly. nevertheless, i ordered paint pots and a sticker in french was stuck on the reference... too bad for me who had to peel off the stickers. otherwise very good
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Response from 1001hobbies
We're delighted that your order arrived quickly! However, we apologize for the inconvenience with the French sticker on the paint cans. We will pass this information on to our logistics team to prevent this from happening again in the future. We hope that despite this minor inconvenience, you are satisfied with your products. Thank you for your feedback and understanding.
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DAVID B.
Rating: 4 out of 5
following a purchase from 30/05/2024
The only drawback is to know the state of stocks, I had to repeat my order 15 times because I didn't know what was in stock, whereas 2 days later I was able to order what I wanted to have in the first place.
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Response from 1001hobbies
We apologize for any inconvenience you may have experienced due to inventory management. Thank you for your patience and understanding, and we look forward to a smoother experience with your next order.
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Jean-Marc D.
Rating: 4 out of 5
following a purchase from 23/05/2024
Fast replenishment for a fast delivery as well, in accordance with the order.
Good note also to the packaging which corresponded to the volume to be transported and was not oversized.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that our replenishment and delivery was fast and in accordance with your order. It's great to know that the packaging was perfectly adapted to the volume transported. Your satisfaction is our priority! We look forward to serving you again.
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Neil H.
Rating: 4 out of 5
following a purchase from 11/05/2024
Got it fast
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