Customer reviews of 1001hobbies

Disastrous experience. Order placed on 09/03/2026. All items were available on the site at that date. My order is confirmed, but one item is ultimately out of stock. Expected arrival of the missing product on 21/03/2026. After this date, still no news and the product is still out of stock. I write an email to find out if there is a new date for the availability of the product. I am told, without being given a date, that the product needs to be improved before being available again. I decide to send an email to cancel my entire order, as it was for a birthday and the date would be exceeded. Two days later, I receive a notification explaining that my order has finally been sent incomplete even though I had requested its complete cancellation. In short, no consideration for the customer and dubious practices. Avoid.

Very good

Product received in damaged condition due to very insufficient packaging. The shipping box was largely empty and only lightly filled on one side, allowing the game to move freely during transport. The result is clear transport damage to the corners and edges of the box. Immediately after receipt, I contacted (email on April 10, then tried by phone and via the online form). To date, I have not received any substantive response. The product is unused and is still in the same condition it was delivered in. What is particularly disappointing is not only the poor packaging but the complete lack of customer service. I request a proper handling of this complaint. Based on this experience, I cannot currently recommend this webshop.

Delivered on time Serious

I still haven't received my item, I no longer need it and I would like the shipping costs as compensation

Delivery time respected, very good quality model, construction plan is well detailed. Very happy with my purchase, can't wait to finish my plane. See you soon for the next model.

I have not received my package to this day! It has neither arrived at my home, nor did we find it at the three DPD stations we had to visit at our own expense... and this despite the fact that they charged extra costs for packaging and shipping! From you, there was no information at all about when the package arrived where. My son, who was supposed to receive the ordered goods by Easter!!! is also very disappointed. Had I known all this beforehand, I would never have ordered from you, after all this trouble! I also do not understand why the goods were not delivered directly to my address, which I provided, or where the package is now? Therefore, I want my already paid money refunded immediately! Best regards, Helena Dacia

Google service

Model requested out of stock for three and a half months to find a solution Not very satisfied

As already expressed, bad experience. December order, customer service debacle, delivery tracking issues, received my package at a pickup point a week ago. Complicated for an order.

Model of poor quality. Some parts do not fit together properly. In the description, some numbers do not correspond at all to the part sought. I do not recommend.

Good array of model building supplies. Takes a while to receive an order.

I have not received my order yet

The package was delivered very late without notifying of this delay compared to the expected date.

Incorrect description of the item, they do not send what you buy, too expensive and more than a month until it is received, I will not buy again from this site.

First product

Not satisfied at all

I paid more for shipping and they sent it by mail which is cheaper.

Order delivered very quickly, products of very good quality.

Delivery times too long, ref. Tamiya paints masked by adhesive...

I am very unhappy because I placed an order on February 25. To date, I have only recovered part of the delivery.

package well received. thank you

4 weeks waiting is way too long!

I have not received the package and they do not respond to the email

I received a model, with damaged elements. However, I am still waiting for a response from customer service, which is absent! So far, they have not bothered to respond to my email with photos of the state of the model. This is very disappointing.

I get the impression that this is a scam because when I try the guest tracking option all that happens is I'm sent to a New Member application. I question if you've sent anything at all, or if this is just a way to capture data for marketing purposes. Did I actually buy anything from you? Did you ever actually send me anything or did I fall for some sort of Chinese scam. I guess we'll see

The complete order is not shipped which appeared in stock. If the order is not claimed, it remains indefinitely on hold. Poor service.

Very good

I received the order with a 2-month delay and it was incomplete.

Serious and professional site. Never had any problems with deliveries or anything else....

After 7 days from the expected delivery date, I still have not received the shipment and have no news about the reason for the delay.

“Guaranteed fast shipping to the us” my ass, it took over a whole month to deliver a few cans

Lack of seriousness, charged my card while the order is not available, poor management of the catalog marked in stock during the order, 15 days of waiting for nothing because the parts are not to scale, frankly avoid this company.

Waiting time for order was 4 months...

it looks very good

Fast shipping with delivery on time. This is the second time I buy a product from 1001 and I have been satisfied with the cost as well.

4 weeks waiting is way too long!

No, I only received the small flags, I should have received the two crosses that are at the front and back of the Bismarck on the mount, but I don't have them.

Last order, still absent.

Well, the model arrived. But I couldn't find out the status of my order since it was a pre-order. I knew it had already arrived at other stores, but I wrote 3 emails and none were answered. There are too many things on the website, which is very good, but you really don't know what they have in real stock and you don't know if your order will arrive, and that is frustrating nowadays. Other than that, good price and once shipped everything was fine. I would buy again but only things that are actually in stock. Thank you