Customer reviews of 1001hobbies

Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.

Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.

Thank you for letting us know about your purchasing experience. We are pleased to learn that the delivery was on time and that you were able to track the package throughout its journey. However, we are sorry to learn that the packaging did not live up to expectations. We take our customers' feedback very seriously and will use your comment to improve our service. We will make sure to review our packaging process to ensure that kit boxes are better protected during transport. We understand the importance of delivering products in optimal condition and we will do our best to make sure this happens in the future. We appreciate the time you took to share your comments with us and hope to have the opportunity to serve you again in the future. Sincerely yours,

Dear customer, We are in the process of resolving our backlogs in order to return to normal service. If you have any problems, please contact our customer service email address. We will help you as much as possible. Best regards!

We sincerely apologize for the inconvenience you have experienced with your order. We understand your frustration and are committed to resolving this issue as quickly as possible. We have indeed tried to contact you on several occasions to discuss the situation and provide you with a detailed explanation, but unfortunately we have not received a response from you. We are sorry if our efforts to contact you have not been successful. We assure you that we are actively working to resolve the problem with your order and will keep you informed of any developments... Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to call us directly. Sincerely yours

Thank you very much for your detailed feedback on your experience with us. We are delighted to hear that you were very happy with the products you received and that deliveries were prompt. Your feedback is invaluable to us and enables us to continually improve our services. We have taken note of your suggestions concerning the search filters for paint selection. We are currently working on improving this feature to make your shopping experience even smoother. As for the services related to the starter kit, we sincerely apologize for the inconvenience you have experienced. We will immediately review and improve our processes to ensure that every customer receives the right products in line with their expectations. With regard to models requiring drills, we will take your suggestion on board and ensure that this information is clearly highlighted to facilitate your purchases. Once again, thank you for your constructive feedback. We are committed to providing quality service and look forward to serving you again in the near future.

We sincerely apologize for the inconvenience. We would like to clarify that during the purchase process, you had the option to select your preferred delivery method, including home delivery service or pickup at a relais location. However, we understand that there may have been misunderstandings and we are here to resolve this situation as quickly and efficiently as possible. We are here to assist you and want to make sure that you receive the best possible service. Thank you for your understanding

We sincerely regret the inconvenience you experienced with your order. We understand your frustration and apologize for any delay or miscommunication you have experienced. We take your situation very seriously and are committed to resolving this issue quickly and to your satisfaction. Our goal is to provide quality service and ensure full customer satisfaction. We look forward to the opportunity to prove to you that we are capable of doing so. Thank you for your understanding

Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.

Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.

Samuel, Thank you for sharing your feedback with us. We're glad to hear that you found the material you received to be of high quality, but we regret that it didn't meet your expectations. Your comments regarding the website and its lack of detailed product information are noted. We understand the importance of providing clear and accurate descriptions to ensure that customers have a proper understanding of the product they are purchasing. We will certainly take your feedback into consideration as we work to improve our website and enhance the product information provided. We apologize for any confusion regarding the construction of the model. Our aim is to provide models that are easy and enjoyable to assemble, akin to CubicFun models. We're sorry to hear that the product you received did not meet this expectation. We will review our product descriptions and ensure that they accurately reflect the materials and construction process involved. If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We value your input and are committed to providing you with the best possible experience. Thank you for bringing this to our attention.

Dear Customer, We are very sorry to hear that you experienced problems with your order. As a French online store, we always strive to provide high-quality customer service, and we deeply regret that your experience did not meet your expectations. We want to assure you that we take your concerns very seriously and will immediately investigate what happened with your order. We will do our best to correct this mistake and we hope to regain your trust again in the future. If you have any further questions or comments, please do not hesitate to contact us directly. We are ready to assist you. Kind regards,

Dear customer, Thank you very much for your positive feedback! We are pleased to hear that you are satisfied with our webshop and our modeling products. We are pleased to know that you find our prices reasonable and that you find our stock status and delivery times accurate and transparent. We also appreciate your comments about our website navigation and search function. We strive to make your shopping experience as smooth as possible. Regarding the information about the plastic building models, we would like to let you know that we receive this information directly from our suppliers. However, your comments help us to further improve our product information and add more details, such as the presence of rubber wheels and other relevant details about the building models themselves. We are happy to hear that you plan to order from us more often, and we look forward to serving you again in the future! If you have any further suggestions or comments, please do not hesitate to contact us. We are always ready to listen to our customers and improve our service. Kind regards,