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J
Rating: 3 out of 5
Improve delivery dates.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
fast shipped item
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M
Rating: 4 out of 5
Fast delivery
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V
Rating: 1 out of 5
It took 17 days to send me the product.
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Response from 1001hobbies
Dear customer, We are very sorry for the inconvenience caused by the delay in the shipment of your product. We understand how important it is for you to receive your order on time and we sincerely apologize for any inconvenience this has caused. Our goal is to provide a fast and efficient service, and we regret that on this occasion we did not meet your expectations in terms of delivery time. We will take your comments into consideration in order to improve our processes and prevent similar situations from occurring in the future. We appreciate your patience and understanding. If you have any other questions or concerns, please do not hesitate to contact us. We are here to help you in any way we can. Yours sincerely,
G
Rating: 3 out of 5
Correct products and competent prices, but excessive shipping costs and excessively long delivery times, as well as non-compliance due to over-delivery.
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T
Rating: 3 out of 5
Quality of the statue was good. Mine turned up arm had snapped off I emailed said about it got email back Getting hold of there supplier 2 weeks later still no reply. Was thinking of buying alot of the website no questioning if that's a good idea
J
Rating: 1 out of 5
a fuir does not want to cancel orders and sends products 3 months after official release 0/5*
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Response from 1001hobbies
Dear Customer, We are sorry to hear that you were disappointed with your shopping experience with us. We understand your frustration and apologize for any inconvenience. We would like to inform you that some of our offers may be pre-orders, meaning that products are reserved before their official release. Unfortunately, this may lead to delays in delivery, due to the production and distribution process of the products. We value your feedback and are committed to improving our processes to better communicate delivery times and respond more effectively to order cancellation requests in the future. Your satisfaction is our top priority, and we look forward to earning your trust again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help. We look forward to hearing from you,
L
Rating: 4 out of 5
Received very quickly. Thank you
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H
Rating: 4 out of 5
Fine
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C
Rating: 4 out of 5
Perfect
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R
Rating: 4 out of 5
Excellent product excellent site even if it is sometimes difficult to know what is available or not
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A
Rating: 3 out of 5
Shipping times are very long. The items ordered were announced to be shipped within 1 week, they arrived after 20 days... I had to contact customer service to make sure they hadn't forgotten my order after 15 days without any news from them.
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A
Rating: 4 out of 5
I found the site easy to use and the products I ordered were as described. They offer a wide selection of models. Delivery was trouble fee and took a reasonable amount of time. The prices seemed a little high.
Response from 1001hobbies
Thank you Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
J
Rating: 1 out of 5
Too much waiting!
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M
Rating: 4 out of 5
Perfect delivery, just as I expected.
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J
Rating: 1 out of 5
NOT VERY WELL DISAPPOINTED
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S
Rating: 3 out of 5
Delay between order and delivery too long. Especially for a single item, even though it is advertised as available.
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E
Rating: 4 out of 5
Very long lead times, ordered in January for a February birthday, received in March.
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R
Rating: 4 out of 5
Delivery time a little long in my case. But a quality product that corresponds to the description.
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H
Rating: 4 out of 5
Perfect. Information on delivery time not very precise but everything arrives.
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C
Rating: 4 out of 5
Very good, nothing to say... but it's my first order. However, it seems to me that finding items can sometimes be a bit random.
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A
Rating: 3 out of 5
the product ordered arrived intact, unfortunately, the collector's box was broken, and the shipment arrived very late
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R
Rating: 4 out of 5
Very good
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X
Rating: 4 out of 5
Nice site, good delivery and on time
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M
Rating: 1 out of 5
I have not received the complete order. The spray primer is missing and I have not received any explanation. Therefore the material delivered does not work for me. Very disappointed with the customer service. An explanation would have avoided this situation.
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L
Rating: 3 out of 5
Too much time between order and shipping and then it does not arrive at home but at the pickup point .
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R
Rating: 4 out of 5
Delivery according to the specifications, the color set I ordered did not quite meet my expectations (combination of colors)
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M
Rating: 4 out of 5
I had some problems with a delivery but it was resolved with a refund...you are serious about your work. Bravo
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H
Rating: 4 out of 5
fast delivery
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A
Rating: 1 out of 5
Product was delivered much too late and also damaged, communication with 1001hobbies is incredibly slow and they still do not offer a solution. Been busy for weeks now.
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G
Rating: 4 out of 5
disappointed with the delay, a little long, otherwise nothing to complain about on the rest of the service
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J
Rating: 4 out of 5
good
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A
Rating: 1 out of 5
Product arrived broken sent 2 emails no response
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G
Rating: 4 out of 5
Correct
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J
Rating: 4 out of 5
A lot of products, a lot of choice, it's a pity that shipping costs are expensive, that to get free shipping you have to buy a lot of 99€ and that return shipping costs are at the customer's charge. For info amazon returns are free and the minimum purchase for free shipping is 25€.
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D
Rating: 3 out of 5
I would like to find more items in my genre and less wait in package delivery.
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R
Rating: 4 out of 5
Product matches nicely; delivery time longer than expected
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L
Rating: 4 out of 5
Very good site but they don't manage their stock very well when it comes to an order containing available items with pre-ordered items. Otherwise, delivery is always perfect.
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H
Rating: 1 out of 5
Extremely long delivery and after waiting for 2 months I did not receive 1 item and received a voucher from the shop instead of money back. Very bad experience.
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R
Rating: 4 out of 5
Fine
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