Customer reviews of 1001hobbies

The order went smoothly and the goods arrived safely within the originally stated delivery period. I was a little worried about the long delivery period without any feedback or status updates, but this was unfounded. I will be happy to order again!

Delivery time not respected. Almost three weeks to receive the items. But I was charged immediately!

I had placed an order on 18-01-24, After the order a few items turned out to supposedly have a 1 to 2 week waiting period. On 18-02-24 I was tired of waiting and wanted to cancel the order. At first they pretended not to understand what "cancel" means and said the order would not be complete until 27-02. After I kept insisting that I want my money back,they had quickly shipped the order incomplete against my wishes. Since the customer service is lying to you and apparently has no qualms about taking money out of your pockets with worthless service, I had turned to Paypal and refused the package in advance (I received an email with return instructions that I would have to pay the costs as well, they are a bunch of idiots). Now that Paypal is watching, after many emails in which I kept repeating myself, they finally agreed to refund my money. The package was only delivered back to the sender on 24-02, and now I'm still waiting for my money (220 euros). In short, a shady company run by shameless crooks and liars, who will try anything to get money out of your pockets.

I haven't received the order yet.

Hello, Parcel received with two products instead of three as indicated on my order. No explanatory note.
What I find most annoying is to get a robot on the phone. No more real contact?
Too bad. A real shame.

I have not received my order. I have sent you an email.

Relatively long processing time.

The goods were packed too lightly. A smaller box would not have been a mistake!

I ordered some Tamiya paint pots that I received and some of them were covered with a label that didn't mention the paint reference. Not easy to identify the contents. Strange and a bit confusing.... Otherwise fast processing and careful delivery.

All good in itself, but the shipping is very expensive (especially to the home) and the shipping time is also not without.

Neatly kept informed while waiting for 1 item from my order!

Delivery a little long

Only four out of five stars because the prices are comparatively much higher than elsewhere. Everything else is fine. I have now received two of three delayed orders. The longer delivery times for the majority of items that are apparently not in stock are already pointed out when ordering. So nothing is promised that cannot be kept. The order and delivery history can be viewed on the website and the contact regarding two questions was friendly and direct. So if you have patience and don't necessarily look at every euro, this is a good place to order.

very long delivery times

No reference on the jars

Same remarks as for the EAGLECAL board bought the same day on 27/01, purchase received on 21/02. Product not in stock, indicate this on the site to warn the buyer of delivery times. Landing gear from the kit used. Product stored in 'spoil box' for future use.

EAGLECAL quality. One remark, it would be nice to indicate that the product is sold on order and is not in stock. Purchased and paid for on 27/01 and received on 21/02. This is to warn the buyer of the potential delay in receipt.

Order received in good order.
It did take a very long time.

Items put up for sale without 1001hobbies having availability. Prices almost double that of competitors. Response to contacts with much delay.

I ordered several items with different delivery dates depending on product availability. I had to call 1001 hobbits again because the items "in stock" had not been delivered on time. However, in spite of this inconvenience, the items were expected and delivered (2 shipments) on time.

Well, they solved a problem but they questioned my word. They gave me a 5 euro voucher to buy that I could not use.

False delivery date. They delivered 4 days late, without any prior communication of the delay. They did not accept, at the beginning, to return the package and refund the amount. In the end yes, but late, very late.... Very improvable service.

Clear site, correct price and good delivery

The box of "native natal" arrived completely crushed.

Not easy to visit the site. And payment problems

Delivery took a long time Gift wrapping €2.50 for a piece of paper had expected something more luxurious Product also not as expected bit of cheap finish for that money Was difficult to find this model therefore end up here I do not think another time

Good

I ordered an Rc body and had to wait a very long time for it to be sent out. The body itself fits very well. I have nothing to complain about.

The package received which is a calmato model airplane fuselage turned out to be crushed. After 6 mail.4 phone conversations no reaction from 1001hobbies.Jgn.

The excessive delay in shipping generated additional costs and logistical complications for me to receive the purchased order. I live in Argentina, I bought so that the order could reach a relative in the USA, calculating enough time for it to reach this person before traveling to my country and bringing it to me. The shipment to the USA was delayed, my family member traveled without having received the order, and in the end I was able to receive it by arranging the shipment to my country by another means with additional costs. Furthermore, when I requested the return they wanted to charge me for shipping costs, with the business being responsible for the time it took for delivery.

Order was often delayed without possibility to cancel and get full refund

Perfection doesn't exist, so I can't put 5 but....

order partially received...no satisfactory response from customer service who tell me that the order has been delivered and they don't even have the list of what I had originally ordered, everything has been erased from the order history and I'm asked to demonstrate what's missing, the world upside down...no response in 48 hours and what's more unpleasant!!!!...

Good site, but a little expensive overall.

I don't think the site is to blame for my disappointment with the quality of the ^product purchased...

everything is perfect as usual, except for the excessive cost of delivery (30,00)

Didn't receive the pack pictured: wood glue instead of plastic glue, paints unsuitable for the model.

It does take a lot of steps to get to the right page. Also if you want to see your own order. Although half of the items were already in stock there was a wait until everything was there. Items were shipped well and neatly. But customer service is Indian English speaking. !!!

I still do not know where the goods I ordered and paid for are and they have not been delivered to my address, which is not right.

It could be improved as graphics and how it's structured