Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Very satisfied with the products delivered, one remark concerning the shipping costs execif for less than 200g, 9.90€ by Colissimo in a bubble envelope !!!! The rate 4.25€ for less than 250g!!!!
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Frederic B.
Rating: 1 out of 5
following a purchase from 17/11/2023
7 display cases for model cars ordered. Put in a cardboard box without any protection. Results: 3 out of 7 broken. Discussions in progress for reimbursement and I'm asked for photos again even though I had already sent them with my first email. On top of that I have to pay 22 CHF in customs fees. Really disappointing and more.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Pierantonio G.
Rating: 4 out of 5
following a purchase from 22/11/2023
Early delivery even though it's been a while since the order was placed
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Freddy V.
Rating: 4 out of 5
following a purchase from 28/11/2023
Goods well received at the expected time. What a shame about the delivery charges!
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Mohanad N.
Rating: 4 out of 5
following a purchase from 25/09/2023
My order took a very long time but I know that the Ms sazbi is very rare and I think you did a good job in providing me with one I ordered thanks
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Magda G.
Rating: 4 out of 5
following a purchase from 05/11/2023
The order took a very long time to deliver, which is the case with all orders
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Sena Bing R.
Rating: 4 out of 5
following a purchase from 30/09/2023
Had to wait for sometimes because the supplier changes date like many times. But Customer service made me stay. Top notch team
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Anko W.
Rating: 4 out of 5
following a purchase from 26/11/2023
Good site only still needs the feature "sorting " price from low to high etc. For the rest is fine
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Christian P.
Rating: 4 out of 5
following a purchase from 20/11/2023
I ordered about ten cans of paint. Some of them were declared to be in stock, but the order was delivered fairly quickly, with an acceptable delay...
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Thibault D.
Rating: 4 out of 5
following a purchase from 17/11/2023
good service; parcel received within the time agreed by e-mail.
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jean-pierre S.
Rating: 4 out of 5
following a purchase from 06/11/2023
Long delivery time. Paint missing. Lack of explanations for beginners. A little disappointed.
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Alain S.
Rating: 4 out of 5
following a purchase from 10/11/2023
Satisfied
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ignacio D.
Rating: 4 out of 5
following a purchase from 05/11/2023
when there are no problems, everything goes well
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jean-yves D.
Rating: 4 out of 5
following a purchase from 28/11/2023
shipment well received from you, but problem with the relay parcel, which refused the package a first time, so two days of additional delay.
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Jean-Paul B.
Rating: 4 out of 5
following a purchase from 30/11/2023
Everything is almost perfect except for the delivery to the relay point, which does not take place at the chosen location.
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Jean-Christophe M.
Rating: 4 out of 5
following a purchase from 20/11/2023
Package poorly taped.
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Paul S.
Rating: 4 out of 5
following a purchase from 24/11/2023
no problem, somewhat difficult to estimate/track delivery speed of 1001 hobbies.
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'Delphine+' S.
Rating: 3 out of 5
following a purchase from 02/11/2023
Product ok but delivery too long (more than 3 weeks against 1 week announced) and incomplete because 1 of the products was out of stock but nothing mentioned when ordering. Another point for improvement: customer service is very difficult to reach for complaints.
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roger W.
Rating: 4 out of 5
following a purchase from 27/10/2023
Delivery took fairly long but was worth the wait. Good quality material
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Sophie L.
Rating: 4 out of 5
following a purchase from 18/11/2023
Very well packaged and fast delivery.
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Martine M.
Rating: 3 out of 5
following a purchase from 26/10/2023
Too much waiting. Received 1 month after order.
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jean-michel D.
Rating: 4 out of 5
following a purchase from 27/11/2023
fine, transport costs a bit expensive
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Fernando E.
Rating: 1 out of 5
following a purchase from 08/11/2023
I requested an item in the 1/24 scale catalog and when I received it it was 1/32, I requested documentation for the return and the received was wrong, I paid the difference to purchase another item and they claimed me several times the payment that was already made, as they recognized in telephone conversation, I received although late that item but then they claimed me several times the payment of the first order that they sent me wrong. It is not to be minimally happy, it was a failure after another and it is a pity because they have items that interest me but with this experience I will look elsewhere.
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Ronald C.
Rating: 4 out of 5
following a purchase from 12/11/2023
Delivered quickly and correctly. The website is very extensive and therefore somewhat cluttered, but everything can be found!
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LJ D.
Rating: 3 out of 5
following a purchase from 24/11/2023
No
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Marc B.
Rating: 4 out of 5
following a purchase from 18/11/2023
good service, but the website was slow at times and I was shown a product as available on one page, but it was not available on another page. But was able to buy it so all is well
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François R.
Rating: 4 out of 5
following a purchase from 20/10/2023
Everything was there, but we had to wait more than 15 days to receive the order!
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Joël B.
Rating: 4 out of 5
following a purchase from 16/11/2023
Good site, well-stocked products and reasonable prices. One drawback is that finding a specific product is complicated.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Patrick A.
Rating: 3 out of 5
following a purchase from 07/11/2023
Delivery without problems, but the replenishment of certain products seems to pose a few problems. Stock management may need to be reviewed.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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frenoy N.
Rating: 4 out of 5
following a purchase from 23/11/2023
Error in the order, wrong product delivered.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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ROBERTO J.
Rating: 4 out of 5
following a purchase from 09/11/2023
I have already ordered several times from this store, and on this occasion the model came with an external box that protected it (on other occasions it didn't), so fine that way. Unfortunately, the shipping is a bit slow.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Tim V.
Rating: 4 out of 5
following a purchase from 19/11/2023
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Pierantonio G.
Rating: 3 out of 5
following a purchase from 14/11/2023
The site and availability are 5 stars but the provision of paints dedicated to the model purchased that had nothing to do with it lower the average
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Andres C.
Rating: 4 out of 5
following a purchase from 18/11/2023
Delivery came a bit late with special delivery but it arrived in good condition and quality of the figures are awesome in person. Overall good experience and would buy from here again.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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laurent O.
Rating: 4 out of 5
following a purchase from 20/11/2023
Very low
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Manuela A.
Rating: 4 out of 5
following a purchase from 27/10/2023
Everything well arranged and there is plenty to choose from delivery also good the email about when t arrives.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Frédéric T.
Rating: 4 out of 5
following a purchase from 16/11/2023
Perfect delivery on time! Many thanks@
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Patrick P.
Rating: 1 out of 5
following a purchase from 01/11/2023
I placed two orders with you and both times I received a color name ordered instead of one ordered. So not too satisfied
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Jacques V.
Rating: 3 out of 5
following a purchase from 31/10/2023
I've already expressed my opinion and given the answer I've been given, I won't say any more.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Martial P.
Rating: 4 out of 5
following a purchase from 14/11/2023
Delivered on time.
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