Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 277 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1, 3 and 4 stars

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L
lionel M.
Rating: 3 out of 5
following a purchase from 23/10/2023
For the second time, the order was not honored on time. A commercial gesture has been made, but a more precise updating of the site should avoid this kind of disappointment.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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gilles G.
Rating: 4 out of 5
following a purchase from 19/10/2023
Brands of figurines that you can't find anywhere else... very interesting.
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Marc L.
Rating: 4 out of 5
following a purchase from 13/10/2023
Really not bad. Items conform to specifications and on time.
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Eric C.
Rating: 1 out of 5
following a purchase from 05/10/2023
I would never order from this store again. I never received my item and am still waiting for my money today!
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Damian D.
Rating: 3 out of 5
following a purchase from 08/10/2023
Overall decent company with fast processing and delivery. -2 stars because they sent one of the wrong items. When I brought it up they offered me a future discount which wasn’t even worth the cost of shipping.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Jean pierre R.
Rating: 1 out of 5
following a purchase from 26/07/2023
I still haven't received my full order.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Tanja K.
Rating: 4 out of 5
following a purchase from 07/10/2023
Everything worked out
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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chevron J.
Rating: 1 out of 5
following a purchase from 05/10/2023
I don't recommend manipulative liars Just there to take your money nothing in stock half of the order never received but paid I have just opened a procedure against 1001 hobbies for fraudulent sale pass your way and buy from a real pro I wanted to try and well never again from them
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Joseba D.
Rating: 4 out of 5
following a purchase from 13/10/2023
Everything was fine, the order took a little while, but it was fine.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Christian F.
Rating: 4 out of 5
following a purchase from 26/10/2023
Wide selection. Fast delivery. SAP very friendly. The only problem is that some models are far too expensive for what they are. Also, virtually all the models received 5-star reviews. I find that odd.
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Thierry R.
Rating: 1 out of 5
following a purchase from 12/10/2023
Product indicated as being available on the site, after validating my order and waiting several days, I was informed that the product was being restocked... I asked to cancel my order as the product would arrive too late, but I received no reply. In short, the product arrived after four weeks, my son's birthday had passed and everyone was disappointed. Not to mention the 10-euro fee I have to pay, which is not indicated in the item description. I'll never order from this site again!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Johan R.
Rating: 4 out of 5
following a purchase from 23/08/2023
Packaging could have been better
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Helge M.
Rating: 3 out of 5
following a purchase from 09/10/2023
Good product but too long delivery
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Frédéric T.
Rating: 4 out of 5
following a purchase from 30/10/2023
with 1001 HOBBIES, nothing changes, on time, even before, impeccable order, package too. don't change a thing, THANK YOU!!!!! Frédéric T
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Alexander H.
Rating: 1 out of 5
following a purchase from 29/09/2023
I ordered two copies of the book Void King in hardback. They delivered two copies of the book in paperback. I checked the website. Yep, the pictures are of a hardback book. I contact them asking them to resolve the issue, they respond, tell me how embarrassing it is for them, then I never hear from them again. I guess since they got their money from me, they don’t think that they have to deliver the product they sold me. I won’t be ordering from 1001hobbies.com again
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Cinzia B.
Rating: 4 out of 5
following a purchase from 03/10/2023
Shipping a little slow, but great value for money! I am satisfied with my purchase.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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richard V.
Rating: 4 out of 5
following a purchase from 18/10/2023
No problems encountered, may take a while to get stuff. Maybe because the order had to come from France. Assumed it would come from the Netherlands because of the name 1001hobbies.nl.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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eddy K.
Rating: 4 out of 5
following a purchase from 19/10/2023
smooth delivery, everything according to plan
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Delphine V.
Rating: 1 out of 5
following a purchase from 29/08/2023
my order took over a month to arrive. Delivery time too long!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Gérard D.
Rating: 3 out of 5
following a purchase from 20/10/2023
the part delivered is not the one ordered.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Dimitri S.
Rating: 4 out of 5
following a purchase from 28/10/2023
very good service, speed
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Domenic B.
Rating: 1 out of 5
following a purchase from 08/10/2023
Still waiting for orders where the individual products were available in the meantime. Now I seem to have been waiting for over half a year.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Daniel B.
Rating: 3 out of 5
following a purchase from 11/10/2023
The delivery has already not reached the warehouse on time, okay happens when stocks run out exactly when you order. Still unpleasant. Then there was no feedback for quite a while until the parcel was sent, then there were further delays that were only communicated later, the tracking page didn't update and then the parcel suddenly arrived. However, the notification was also delayed (1 1/2 hours later). Until then the order was in the stairwell.
It has arrived and the parcel itself shows no damage. I suppose that all in all it was stupid coincidences that have little significance about the seller and the supplier, but I could have had it on other sites for a small surcharge with less stress and faster. A real shame.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Jacques V.
Rating: 4 out of 5
following a purchase from 30/10/2023
Hello 1001HOBBIES team nothing to say perfect, however I am disappointed with my order a Nieuport 28 by ste DUMAS, everything is in English, the wheels are molded plastic and everything seems quite fragile and this is not my first model! 136 euros I find the price a little exaggerated given the box delivered.
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Günther W.
Rating: 4 out of 5
following a purchase from 12/10/2023
Unfortunately, the delivery fee is relatively high, but the selection and service is very good!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Eric C.
Rating: 3 out of 5
following a purchase from 01/11/2023
MANUAL IN CHINESE NOT ONE LINE IN FRENCH BRAVO
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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denis R.
Rating: 4 out of 5
following a purchase from 17/10/2023
plenty of choice
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Pierre-André G.
Rating: 4 out of 5
following a purchase from 29/10/2023
the delivery was made on time! The only complaint I have is that the paint cans are missing the type of paint ( X-1 or HF-18 ) or it is indicated in another way. Thank you for your reply.
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Eric B.
Rating: 3 out of 5
following a purchase from 18/09/2023
Well-protected package, but the initial order took a long time to process, which brought the score down two notches. Too bad this time.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Philippe E.
Rating: 4 out of 5
following a purchase from 15/10/2023
The order was placed quickly, but unfortunately the part took a long time to arrive from the supplier and the post office took 5 days to send it by Collissimo instead of the expected 2 days.
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Roland C.
Rating: 4 out of 5
following a purchase from 16/10/2023
Nice merchandise, delivery time too long.
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André S.
Rating: 4 out of 5
following a purchase from 22/10/2023
A few difficulties in meeting delivery deadlines... But nothing dramatic!
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jordi A.
Rating: 4 out of 5
following a purchase from 04/09/2023
The delivery time for this order was not very good. At the time of order the estimated delivery time was 1 to 2 weeks, in reality it took 1 month. Order 04/09/23 arrival 06/10/23
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Pierre H.
Rating: 4 out of 5
following a purchase from 02/10/2023
Nothing to report
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Xavier R.
Rating: 3 out of 5
following a purchase from 17/07/2023
Item noted available on site.
Received several weeks after ordering. Product arrived well packed and as described.
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Robert B.
Rating: 4 out of 5
following a purchase from 23/10/2023
fast delivery good
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Johan P.
Rating: 4 out of 5
following a purchase from 19/09/2023
Am very satisfied
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Jean-marie W.
Rating: 3 out of 5
following a purchase from 25/10/2023
No French instructions! Average material quality.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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emmanuel M.
Rating: 3 out of 5
following a purchase from 02/10/2023
I think it's a shame that a certain amount is required to use the coupons. I think it's a way of pushing customers to spend more before they can use the coupons. For my part, I think it's more normal to be able to use coupons at any time.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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francesco P.
Rating: 1 out of 5
following a purchase from 07/10/2023
I am still waiting to hear about the FIAT G50, which I have not received.
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