Customer reviews of 1001hobbies

No problems to report, the boxes arrive safely, despite a fairly long delivery time, but the beautiful things are hard to come by!

are confusing, some products that were supposed to arrive in a short time never arrived and other products apparently available, while waiting for them to arrive others disappeared or even became pre-orders. I had to send a lot of emails and make several phone calls while also having to insist that I demanded refunds, which they then did with a couple of refunds and a voucher, which luckily I was able to spend because there was another item I was interested in. in short out of 5 models I received one that took three weeks to ship despite it being available. in short they are honest in that they refunded what they owed but too dispersive, on the model I received I saved something compared to average prices but it wasn't worth all the time I had to waste.

Sometimes very expensive.

Goods as promised. Delivery time far too long. Communication ok, but not precise.

Very good

The delivery time was a little too long otherwise all good

The last delivery was much too long, and fortunately I wasn't in a hurry.

The paint colors do not match, yellow and burgundy among others. 4 colors received, only 2 usable, and if I follow the nomenclature I need 14 so frustration.

Fine, thank you.

I strongly advise against this site: the product purchased never arrived and customer service doesn't even reply - or, when they do reply, it's to knowingly give false information (e.g., to make people believe that they've received the item and that it will be shipped soon) and then to postpone the next shipping date once again... In short, a scam to be avoided unless you want to waste time and money!

Out of stock not notified prior to purchase. I've seen several notices after buying notifying this. When I bought a figurine, I told myself that I would exceptionally take a direct home delivery and pay a little more so that it would be quick (for a birthday). Result: Order received a little over 2 weeks later, even though the delivery date was ANNOUNCED at the time of purchase, a few days later. I don't recommend this site and won't buy anything from it again.

Very happy with the order, fast and perfect figurine. Thank you

Too bad the shots are in black and white

Received my models very well but too long in delivery

shipping costs may be a little too high for the equipment ordered, otherwise RAS

Lack of precision in the online catalog; I'll explain: when searching, I enter "Soviet armored models from the Second World War" in the search bar, and the page appears. In the filters, I click on 1/35 scale, and a new page appears with a wide choice of models. However, as I found out the hard way, not all the items on this page are from the requested period (1939-1945). Some items are post-war, even modern, and there's even a box of Japanese figurines. As a result, I bought "by mistake" a BM-21 Grad Rocket truck ref. TU01028 from the 1960s, thinking I was actually buying a BM13-16N ref. ICM 35512. Too bad, I'm keeping it anyway, but I don't have the model I wanted. Nevertheless, the site offers a great choice of items, but it's a bit too expensive. Too bad! Order placed on 08 August, received on 09 via Mondial Relay and in perfect condition. So perfect.

The client service did not respond by phone as well as no answer via web site forms. Even thought there is a great product catalog, description I am doubt I will ever try this webshop again.

Goods were broken. All glass bottles. I sent photos. But I still had to send everything back. It all took weeks. Then one product was no longer available. I never received the remaining amount! Despite a request. Communication is the worst. Once a problem arises here, everything is pointless.

This order no worries I'm waiting for the delivery of my last order to really give my opinion.

The quality is very good, but delivery is a little slow.

Delivery 24 hours earlier than expected. Suitable packaging. Material as ordered

I received my last order very late. Deliveries are much faster from E Bay and AMAZON. I will not buy from you again.

I bought 2 constructions but if I knew that it is explained only in German I would never have made the purchase also because I did not choose the easier ones....peccato....they are new and left in the closet

The site is done well, easy to choose and order the product. However, the delivery time is too long for a not inconsiderable cost.

1001hobbies does its job as it should and tracks everything well but the delivery person Delivengo is not recommended. The package could not be delivered because my address was wrong or missing. When it was finally delivered by our trusted letter carrier from Bpost there appeared to be nothing wrong at all with my address label ???? Understand who can understand.

waiting for tamiya paints to be returned to my home instead of a relay point? i've told one of your advisors.

Was my first order. Everything in perfect order so far.

Best thing was the price on this particular model, but they're often not competitive on price. It's not apparent when ordering, but dispatched from Europe, which means a delay on delivery. Worst thing, only wrapped in bubble wrap, so more prone to damage and was grilled by the postie about the kit, which could be clearly soon through this.

Order has not arrived and when I notified the company the response was less than pleasing. Right now, not happy at all with 1001hobbies and unless the error is rectified will never give them business again and will dispute the charge on my card. I do hope that things will be settled properly.

Order only partially completed, but had paid full price.

Initially I was less than impressed, however 1 email and my tank was delivered on time and well packaged. Would recommend.

🫵🫵 it takes a little longer, but otherwise everything is fine

I was looking for a part to finish my CC-01 Build. I came across 1001 Hobbies because their website said they had the part in stock. I placed my order and received my item in about three weeks. I would given 5 stars but the shipping company they use did not provide a tracking number only an estimated delivery date. My order came 5 days after my estimated delivery date. If you plan on ordering something from them just be patient. Also I believe they are located in Europe. If you're ordering from the U.S. like I did, it may take about three weeks to get your item.

Supply is very wide, good discounts.

Well-organized site; fairly timely delivery

Ordered on 18/07/23, delivered on 03/08/23. According to a manager, it takes a minimum of one week per delivery, 16 days to get my order, TO BE IMPROVED. I tried 6 times to contact them by phone, impossible, nobody picks up. I've left 3 e-mails, the last one with my phone number, and I've been answered. TO IMPROVE

Shipping was very slow...The stickers were placed over the paint labels, and when I tried to peel them off they took the label away with them, so it was very difficult to work out which shades of color were which...otherwise, packaging was very good.

Clear site, reasonably fast delivery.

1001 was the only place I could get this product as no one else had it in stock, I was a little confused about my order coming from overseas, but it arrived in a reasonable time, the price was good and I was kept updated regarding the delivery. I am pleased to see on their website that they stock AMT car kits, some of which are actually in stock, the prices on these mean I shall be placing orders for them shortly.

The product arrived without some parts promptly reported to me was knowing what to do, still on Monday, then no one was heard from again