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G
Rating: 3 out of 5
I had chosen the model 1.18 before I started searching, when I saw the Citroën ds I ordered it what do I get a model 1.43.for € 56.am not happy with it.gr
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 283 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
serious company
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A
Rating: 4 out of 5
First purchase on the site, and for a birthday present no less! The delivery time was 48 hours, and I was delivered in over a week... however, the parcel arrived in very good condition! As for the price, you can find the same models from the same suppliers cheaper in supermarkets at JouéClub for example, but you have to make a margin somewhere. In the end, I recommend this site if you like the world of models! It's worth at least a 4-star rating!
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V
Rating: 4 out of 5
I was happy with the order. It took a little while until everything was together, but that happens.
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A
Rating: 1 out of 5
I can't get sales on the phone. I've chosen a product where the site is supposed to provide the colors adapted to the theme of the model. You should know that this does not mean that 1001 Hobbies' colors are among those recommended by the manufacturer... I regret my purchase.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're sorry if you haven't been able to reach us: our teams are available by telephone from Monday to Friday, from 10am to 1pm and from 2pm to 6pm. You can also send us an e-mail at [email protected]. If you still can't find the solution you're looking for, don't hesitate to call us back. We wish you an excellent day. 1001hobbies customer service
G
Rating: 1 out of 5
Totally bad. The employee doesn't speak Dutch and I still don't have the puzzle. And there is no trach and tracé and I haven't got my money back either. In short do not order anything
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Response from 1001hobbies
Hello, thank you for your message. We are sorry about the situation. Right now our team is limited to providing after-sales service in Dutch via phone, but we should have no problem communicating via email. I see that your order cannot be tracked, which unfortunately means that delivery may take a month. If you still haven't received the product to date, please send us an email at [email protected] and we will find a solution. Thank you and have a great day.
A
Rating: 3 out of 5
Equipment not up to scratch
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G
Rating: 4 out of 5
Fine handling of the last order
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V
Rating: 4 out of 5
Good selection of items and quality. Only the shipping information and delivery date could be a bit better written out, but the support helped me out a lot.
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A
Rating: 1 out of 5
Very bad experience I paid for the fast shipping that was supposed to arrive within two days because I needed it urgently while the package arrived after 5 days and now I can't use it, so the purchase turned out to be useless.
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Response from 1001hobbies
Hello, thank you for your important message. We are terribly sorry about this situation. I see that the deadline was missed. As compensation, may I offer you a 10 euro voucher with code COMSAV10 on your next order as an apology. Have a nice day!
C
Rating: 3 out of 5
The products very well, but after making the purchase online they indicated that one of the products was not available and therefore took 3 weeks to deliver the order, If they had told me before the purchase, I would have cancelled it since it was for a birthday gift that arrived quite late...You have to be more Honest.
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A
Rating: 4 out of 5
No negative comments. Good overall, except for the occasional search.
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C
Rating: 1 out of 5
I received half of the products
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Response from 1001hobbies
Hello and thank you for your message, it means a lot to us. We are sorry for the situation. Can you confirm that you only received one of the 2 products you ordered? If you haven't already, could you please email us at [email protected] with an update on the situation so that we can send the second product as soon as possible? Thank you and have a nice day
V
Rating: 4 out of 5
The customer service was a bit confusing, at first they said the model was not available, but it would be available in blue, then nothing for a while and suddenly I get the model I initially ordered although I had ordered the blue replacement model, but unfortunately with a small damage, was not serious but annoying.
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G
Rating: 3 out of 5
Great selection with occasionally surprising items. Delivery time and communication around it could be improved though.....
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A
Rating: 4 out of 5
Navigation and site ok; product matching description; package well assembled and protected. Final delivery not accurate with long lead time.
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A
Rating: 3 out of 5
Crushed carton (fortunately no apparent damage to contents). Wouldn't it be possible to note "FRAGILE" on the carton so that the carrier doesn't crush it with heavy goods?
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A
Rating: 4 out of 5
Apart from the very long delivery time, I have nothing to complain about. Thank you
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C
Rating: 4 out of 5
Product quality and price good, delivery service not very fast
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A
Rating: 4 out of 5
Helicopter received on time. Main rotor not working. No reply to e-mail sent a week ago. Unreachable by phone. ... I'll e-mail again.
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A
Rating: 4 out of 5
Better care should be taken in packaging for shipping.
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A
Rating: 1 out of 5
I have already expressed my opinion on this subject, >5 weeks deliveries + missing items + packaging of paint pits loose in the box + lid of a broken can.... Very very dissatisfied... No longer trust your site
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A
Rating: 4 out of 5
Good buying experience except for the package which was badly packed.
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C
Rating: 4 out of 5
,,,,
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C
Rating: 3 out of 5
Good afternoon, the product is fantastic, although I would like to be able to track the order and also, have a more concrete delivery date, thank you that's all.
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A
Rating: 4 out of 5
Too bad about the damaged box
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C
Rating: 4 out of 5
It took a while but it was fine.
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V
Rating: 4 out of 5
Good goods
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A
Rating: 1 out of 5
I discovered the site to change my Amazon orders. As a result, it took over 5 weeks to receive a product that would have taken 2 days on the other site... And no communication apart from automatic emails "your parcel has not yet been prepared". What a shame!
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Response from 1001hobbies
My Valissant, In your order was a product in the form of a "Pre-order" A pre-order is an advance purchase that allows the customer to reserve a product before its official release or availability in stock. For the 1001Hobbies online store, a pre-order allows the customer to secure the purchase of specific products directly from the manufacturer or supplier. Pre-orders are subject to the vagaries of manufacturing, manufacturers' unpacking, etc. We are not responsible for delays. The dates communicated are those transmitted by the manufacturer at the time the item is put on line.
V
Rating: 4 out of 5
Problem-free processing and prompt delivery
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C
Rating: 4 out of 5
Reliability, seriousness and punctuality.
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C
Rating: 4 out of 5
SOMEWHAT LONG DELIVERY TIMES
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V
Rating: 4 out of 5
All good, only delivery time was a little longer than expected
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C
Rating: 1 out of 5
I ordered 5 models. One model was built and I wrote to tell them that I wanted to return or exchange it. They responded by giving me a mailing address and told me that they will tell me how to make the return. I do not know if they will refund me the money, they will send me a voucher. I will not buy again. I do not recommend it because they do not give facilities for the return.
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Response from 1001hobbies
Hello, thank you for your important message. We regret this situation and that the return procedure was not clear. I have informed customer service of this situation, and they should contact you as soon as possible. If not, please feel free to email [email protected] so that they can take the necessary action. Thank you and have a nice day
G
Rating: 4 out of 5
The delivery time was long but everything else went well.
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G
Rating: 4 out of 5
Arrived on time, only slightly bent plates.
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A
Rating: 3 out of 5
no opinion
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V
Rating: 4 out of 5
Quite a good selection, delivery fairly promptly according to stock/procurement.
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A
Rating: 4 out of 5
Good, quality articles!
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A
Rating: 4 out of 5
Fresh products in exaggerated worldwide relays
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