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A
Rating: 4 out of 5
Product corresponds to my expectations.only small hitch delivery time a little long.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 283 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 3 out of 5
Order took ages to come. Informed one item not in stock. Email said order cancelled. Then order delivered with both items in it. Looks like no one knows what’s happening. Also an insult that I had to pay for postage and packaging. Order said delivery in 7 to 9 days that was a joke try 3 weeks. Very unlightly to order again.
A
Rating: 3 out of 5
Excellent for ease of ordering and delivery time, but the Tamiya paint pots are not labelled with the corresponding paint numbers. It's a pity, but fortunately I had kept the name of my order.
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V
Rating: 4 out of 5
The delivery unfortunately took a little while and arrived just in time, as the Bausastz was supposed to be a gift. Otherwise everything was ok.
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A
Rating: 4 out of 5
Received in acceptable time what was ordered with the exception of a small can of paint which will reportedly be refunded. In the Package I found, with immense pleasure, a kit purchased previously and never arrived, probably due to mis-categorization of the warehouse.
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C
Rating: 3 out of 5
In the first instance I did not receive my order and after weeks of complaints I finally received it perfectly.
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A
Rating: 4 out of 5
First order at 1001hobbies, small delay on delivery, but very available and professional after-sales service! I recommend them!
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A
Rating: 4 out of 5
these perfect
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G
Rating: 3 out of 5
not the easiest to surf/search on
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G
Rating: 3 out of 5
I found the delivery to be very long
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V
Rating: 4 out of 5
Selection is very good, availability is sometimes spotty, not problem of 1001hobbies. Shipping speed is good (trans-Atlantic). Site navigation sometimes not logical or intuitive, but is something that can be worked around without much difficulty.
A
Rating: 4 out of 5
Efficient sales service!!!
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V
Rating: 3 out of 5
1001hobbies offers an excellent selection for miniature model builders, the rating falls out because of the rather long delivery time, despite availability. Otherwise a really great store!
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A
Rating: 4 out of 5
No particular problems. Order tracking is well organized and delivery was on time. No complaints.
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G
Rating: 3 out of 5
It took a while for the order to arrive.But I had also ordered something not very normal.
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A
Rating: 4 out of 5
Good morning, I could not give excellent as most of the Tamya color jars had the color code covered by the second label (30 out of 38) so I lost half a day to remedy the inconvenience. I hope this will not happen again. Otherwise I am satisfied. Thank you
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G
Rating: 3 out of 5
good site reasonably much to find, but still miss some in terms of Tamiya cars. and the prices are also on the reasonably high side, except for the offers. buy reasonably some if it is really an offer.
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A
Rating: 3 out of 5
The products are very good but the waiting time is a bit long.
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A
Rating: 4 out of 5
very slow delivery!
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A
Rating: 4 out of 5
Perfect service.Very wide range of products! Not all prices are affordable though.
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A
Rating: 1 out of 5
Bad nothing to say more delay of more than 3 months on my order no answer of the sav concerning the progress of the things and absolutely no commercial gesture.
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Response from 1001hobbies
Hello, Thank you for your comment. We insist on the fact that customer satisfaction is our priority. We are sincerely sorry for this catastrophic management. There were several problems at different levels, but the main thing was that you were delivered at the end. I'm sending you a €10 discount code valid on all orders as an apology: COMSAV10 We wish you an excellent day. 1001Hobbies customer service
G
Rating: 4 out of 5
Just too bad it can only be done by phone in English
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C
Rating: 1 out of 5
I ordered my package two weeks ago and it still hasn't arrived.
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Response from 1001hobbies
Hello, thank you for your message. I am sorry for this situation. I can see that the package is indeed on its way with a long delay, unfortunately this is out of our control :( In my experience, in a case like this, the package can take up to a month to arrive :( I suggest you email us at [email protected] if the package has not arrived by next week. Sorry again and thank you for your patience
V
Rating: 3 out of 5
The delivered item itself is great. The communication, due to the late delivery, still leaves a lot of room for improvement...
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G
Rating: 3 out of 5
translation french nederland is sometimes confusing.
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C
Rating: 1 out of 5
Fatal, not recommended at all, the delivery was delayed 6 days after waiting a week, almost twice as long, on top of that the product came wrong, the one I ordered was a size of 8cm and they sent me one of more than 34cm. On top of that they put impediments to make the return, all bad, I do not recommend it.
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Response from 1001hobbies
Hello, thank you for your message. I am sorry to hear that there have been so many problems, we sincerely apologize. I will pass on the information to the various teams concerned. Thank you for your trust. 1001Hobbies
A
Rating: 4 out of 5
OK nothing to say
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A
Rating: 1 out of 5
A disaster, unacceptable delivery time, no communication, in the end I received 3 out of 4 items ordered and it wasn't even the right size I ordered, a disgrace.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are very sorry about this situation and this accumulation of worries. Please send an e-mail to our customer service department (if you haven't already done so) at [email protected]. We'll find a solution. We wish you an excellent day.
A
Rating: 1 out of 5
Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for this unsatisfactory customer experience. Please believe that we are doing everything we can to improve our services. We do have our constraints, but over the past year and a half, we've made a lot of changes, simplified procedures and sought to be more transparent with our customers. But Rome wasn't built in a day, and it takes time. As far as stock levels and availability are concerned, we try to do our best, but we are ultimately dependent on our suppliers and the information they send us. But our customer service is always at your disposal should you have any questions, and I'm surprised to read that we blame our customers when there's a problem :( In any case, we wish you an excellent day. 1001Hobbies customer service
C
Rating: 4 out of 5
Overall I found the site quite easy to use although some search terms require a lot of precision and the results typed in one way or another differed greatly. For example, when typing "Bf109" or "Bf 109" different products. My particular shipment took a long time to process as one of the items was awaiting replacement. This was not a problem for me as I was aware of it and was not in a hurry. My experience as a customer has been positive and I recommend the store :))
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A
Rating: 3 out of 5
Hello, I don't understand why I have to pay a customs tax for a large order but not for a small one. Whereas on other sites I never pay any for the same type of order. cdr
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A
Rating: 3 out of 5
The shipping costs are high and the time too long.
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A
Rating: 3 out of 5
Delivery time too long, 2 weeks for a 50gr receiver. Delivery in France, with product in stock.
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V
Rating: 3 out of 5
Shipping time was longer than stated. 2 instead of 1 week
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V
Rating: 4 out of 5
Quality selection, for sure, but delivery was one week later than email promised (a trivial matter).
A
Rating: 4 out of 5
Wide range of static models to build. Acceptable delivery time
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A
Rating: 3 out of 5
I found it difficult to identify the model of the color contained in the bottle because a label was applied right on the identification code.
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A
Rating: 3 out of 5
Merchandise arrived with action figure box severely damaged due to improper shipping packaging by shipper
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V
Rating: 4 out of 5
n/a...
A
Rating: 4 out of 5
Fast and reliable follow-up. It's a pity that the supplier is obliged to stick these labels on the 10ml tamiya paints, totally hiding their references... But that's not 1001h's job.
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