Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
my order was 2,5 x 1000mm threaded rods, please specify that they should be straight in comments - they arrived totally bent in a 40x40 cm box in which it is impossible for them to be straight - they are useless to me money wasted.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the situation. We will pass the information to our warehouse. We will also proceed with the refund of your order, as we will probably not be able to reship the same products without the same problem occurring again. Again, we are sorry.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 23/03/2023
I received damaged paint pots at home. 1 jar broken and therefore the other jars under the paint and not visible what color the jars have. During contact via email you indicate that it is your fault and not ours. You should take the paint back, but refuse to do so. Not nice to the customer. Solve something like this . so the rating is a -5
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Response from 1001hobbies
Hello and thank you for your message. We are sorry for this situation. Unfortunately, it is not possible to return a can of paint that has already been opened: it would make no sense. However, our customer service department has normally offered to send you back the can in question, and I believe they were waiting to find out if the other cans of paint, apart from being splattered, were still usable or not, apart from the purely aesthetic effect and in no way hindered their use. Please do not hesitate to send us an e-mail at [email protected] Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2023
Satisfied with my order...The products correspond to my expectations...The models are being assembled...Thank you.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/03/2023
Had what I was looking for when nobody else did. Only reason I'm not giving 5 stars is one of the items arrived broken. Easily repairable, but broken nonetheless. Won't stop me from purchasing here in the future.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2023
Fast, impeccable service
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/03/2023
I've ordered before with no issues. Processing time seems to get items shipped always takes a day or two longer than most hobby shops. The first set of r/c bodies I've ordered in the past arrived safely in boxes. This last order had to come from France and the bodies arrived in bare bubble wrap. I was completely shocked it wasn't in a box, luckily there was no damage to the bodies.
Knocked off 1 star for packaging concerns, I can deal with slower processing times since I'm often ordering parts that are long discontinued or hard to find elsewhere.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2023
Correct
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 12/02/2023
The order did not arrive complete, the missing product was shipped much later than expected.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/02/2023
good
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/03/2023
Good product, reasonable delivery time, but shipping costs were almost 2x the value of the item. It would be nice if regular postal services were used for printing: sending 1 set of decals this way is now costly AND environmentally polluting....
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Verified Buyer
Rating: 3 out of 5
following a purchase from 12/02/2023
Longer postage than I was expecting. Maybe I didn’t read the terms properly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2023
Apart from the fact that there was no visibility of the delivery date on the order (which was marked "in stock", then "in stock from:", indicating a new date), the product arrived relatively quickly (and earlier than the date indicated following the change described above), and in perfect condition.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/10/2022
The product itself is ok, but it took several months from ordering to delivery.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/03/2023
Am still waiting for response to my damaged shipment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2023
Perfect customer service but very long delivery time and gift wrapping to review for a service I paid for!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2023
Perfect, thank you very much, faster delivery than expected.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/03/2023
The web address is misleading, it seems as if they are a UK company with a .UK address. However they ship from France which, other than the time factor was not an issue due to the low value of my purchase. Had I bought an expensive item, I would have found myself liable to import duty and Vat, adding considerably to the cost
I think their website should be clearer regarding the country of shipping.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/03/2023
Long delivery time, relatively expensive and the quality of the model leaves a lot to be desired.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 11/01/2023
Long delivery time and difficult communication. Eventually did receive the orders
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Verified Buyer
Rating: 3 out of 5
following a purchase from 10/02/2023
Product was poorly packaged and one item was damaged. It appeared to be damaged before it was shipped. They nevered offered to refund anything but a small $14 shipping fee. Pretty sad
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 13/03/2023
this model was easy to assemble. delivery times a little too long. i will continue to order. michael
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 25/02/2023
shipping costs 5 euros higher than elsewhere .
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Verified Buyer
Rating: 3 out of 5
following a purchase from 17/02/2023
I liked the product but this was a gift and came in a box with a picture of the item on the outside. My wife came home before me and saw the box. I was really frustrated by this. The product was fine. Really nice, in fact. But I didn't get the option to select that it was a gift and I assumed it would come in a normal brown box. This was pretty disappointing.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 07/02/2023
Very bad opinion, I received a different product than what I ordered and unfortunately this happened twice. I have returned the product and am still waiting to hear back regarding its replacement or a possible refund
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Response from 1001hobbies
Hello, thank you for your message. Could you please send an email to [email protected] to describe your situation? On our side, we haven't found anything. We will find a solution. Thank you very much!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2023
slightly long delivery times
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/02/2023
All correct Thank you.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/03/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2023
Correct site, but be careful if the delivery address is different from the billing address!
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 06/03/2023
I am sorry but twice an item was submitted that was not what was requested. Despite repeated reports nn the inconvenience has been remedied.
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Response from 1001hobbies
Hello, thank you for your message. Could you please send an email to [email protected] to describe your situation? On our side, we haven't found anything. We will find a solution. Thank you very much!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/03/2023
Unfortunately the legs of one figure broke off during shipping such fine small parts should be packed a little better with the helicopter fuselage E-sky Bell 222 everything was very well packed I am satisfied with it MFG
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/02/2023
improved order status and shipping information.A shortening of the wait time on the arrival of goods would be appreciated.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 09/02/2023
The problem is that I like all the models you have, to charge fast, but it's been almost two months and I have not received the order yet, when it will arrive, I will not even want to do it, for this reason I will avoid buying any more product, and disengage the delivery once delivered to the carrier.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2023
Hello, I received my package, but the order is not correct. I had ordered a 1/10 short race body, and I received a much smaller scale body.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/03/2023
Selection is good, prices are a little high but it's a good store.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/03/2023
Pleasant website, communication could be better. Only after my own request the shipment was neatly resolved. But would have been nicer if this company had picked that up earlier itself. Received everything so satisfied in the end.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/03/2023
Fast delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/02/2023
All very correct. The prices seemed a bit high to me.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/03/2023
I overpaid for it to arrive earlier and it arrived much later. And they did not want to give me a solution
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation which is beyond our control. We will pass on the information to the carrier, who is responsible for this situation, but unfortunately we do not have many other solutions from our side. However, we can offer you a 5€ voucher valid for all future orders with the code SAVCOM5 as compensation. have a nice day!
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 16/03/2023
Nothing was missing, but the plastic inside the box was broken. As if it had been opened before.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2023
The items are advertised as being in stock, at the supplier's, yes, but not at 1001 hobbies, resulting in a rather long lead time, which is a shame, as is the case with many companies.
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