Customer reviews of 1001hobbies

improved order status and shipping information.A shortening of the wait time on the arrival of goods would be appreciated.

The problem is that I like all the models you have, to charge fast, but it's been almost two months and I have not received the order yet, when it will arrive, I will not even want to do it, for this reason I will avoid buying any more product, and disengage the delivery once delivered to the carrier.

Hello, I received my package, but the order is not correct. I had ordered a 1/10 short race body, and I received a much smaller scale body.

Selection is good, prices are a little high but it's a good store.

Pleasant website, communication could be better. Only after my own request the shipment was neatly resolved. But would have been nicer if this company had picked that up earlier itself. Received everything so satisfied in the end.

Fast delivery

All very correct. The prices seemed a bit high to me.

I overpaid for it to arrive earlier and it arrived much later. And they did not want to give me a solution

Nothing was missing, but the plastic inside the box was broken. As if it had been opened before.

The items are advertised as being in stock, at the supplier's, yes, but not at 1001 hobbies, resulting in a rather long lead time, which is a shame, as is the case with many companies.

Great site, lots of featured products although not all always available and unfortunately the prices are a bit high

Thank you for your promptness ....Mais the parcel was smashed fortunately there was a vial without importance otherwise I believe that this parcel would not have arrived at destination....and especially that the size of the box for the small order was disproportionate.....

Perfect delivery and compliant products except for the F4F which was missing a decal compared to the photo. Problem solved thanks to scraps.

I didn't receive my order SCUBFJLKQ correctly. One Item was missing, then I sent an e-mail on 16/03/2023 explaining the situation and received an automatic message saying that the service 506065 was opened. But so far I didn't get any answer from 1001hobbies after 5 days.

I'm always a little worried when I have to order from an unfamiliar website. However, there was no mistake.

AM happy with the product and price, thought shipping was a bit steep and it took 3 to 4 weeks to receive the product. Will consider the company for other products they may have available that fit my needs but the extreme length of time to receive the product is definitely a detriment. Also I can not change the five star rating on this form, I would say three stars is more appropriate. Oops i just figured out how to change the rating to 3 stars.... but that should h=not have taken me 5 to 10 minutes to do so.

First experience with hobbies, satisfied because I received requested item.
Less satisfied because of the time about two months and several reminders.

would be very good except that the last order of colors disappeared into thin air

Thanks for providing me with a game that is unavailable to me in the states! I just wished that the product had better tracking information as it said it was in my country on a Friday and then actually arrived on Wednesday the next week. Not sure how that happened but assumed it was due to customs. Other than that, I did get some dings and bends on the game which hurts me as a collector. In the future, 8li would prefer more protection. Thanks!

Description is notdürung pictures very bad about accu kappazität no information

Did not receive what I ordered, small unpainted parts were delivered 🥴

The delivery did not contain one of the products purchased and I had to insist a lot to finally get the information that the product was no longer in stock. It would have been more honest to inform me that the product was not availableK.

delivered well and quickly

very long delivery

merçi à la prochaine

Company did well sourcing what I wanted but didn’t expect it to be sent from France, that said only a week for delivery so not too bad

Product arrived broken after taking almost a month to arrive. Emailed customer service on march 1st, got a response saying someone would get back to me (most likely automated) and still haven’t gotten a response on march 17th. Product cost me $30 with shipping, very disappointed. The mug was a gift for my dad and we still haven’t even heard anything about if they will send a replacement or refund me. Do not recommend.

Some delay on the order. Problem of stock! The next one will be better !!!

The whole process was very complicated. You should keep a closer eye on incoming payments and cancelations. Too bad. Your selection is great, but the logistics are very poor, and the reminder for orders that have long since been paid for is also bad. It's cheeky and annoying. It's unnecessary. That's how you lose customers.

Top in the selection, prices are still ok, everything is getting more expensive, processing time a bit long but with the selection everything is fine... gladly again!

nothing to report

Everything has been easy and fast. The models arrived in perfect condition.

I still haven't received my order. I sent a sworn statement that I had not received it. Since then, no news. I've been ordering from this site since 2014, and I find it strange not to hear from them at the slightest hitch.

Very poor customer service.
Advise everyone not to buy from them. 4 months waiting for my refund.

Order in good condition but non-existent customer service and delivery time of approximately 1 month.

Weeks of delivery time

Just received the package with the order I placed on 27/02 and opening it I found an unwelcome surprise: instead of the ordered model in the package was a card game in French. Considering the fact that I placed the order exclusively to have this model, which is now not even available on the site anymore, and that I don't know what to do with the card game, I wonder: how do we solve this problem? I have tried again and again to call alnumber but after two or three minutes of waiting with the recorded voice no one ever answers and you are invited to call back later. I wrote to the contact address, but again only the automatic reply.... Of course, the "Customer Services" chat on your homepage doesn't work either: you press on the button and it gets stuck on "charging" indefinitely.
Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.

Very good products and fast and good delivery

Corrective to the order reception section!!!!! I had to complain, because it had not been shipped!!!! The product is fine, as offered!!!!

It took a little while for delivery, but it was correct.