Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 314 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 4 stars

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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/01/2023
It’s a very nice . It seems to be made extremely well. It was just a little larger than anticipated. Otherwise it was fine. Did take a while to get it though..
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/02/2023
With this one everything was good , also your offerings are varied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Small problem with an article RX Gyro C400 module ref: Z7161069 which should be the ref: Z7061069 for error, otherwise for the rest my articles are correct! Sincerely.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2023
I ordered 8 items. But unfortunately 2 were missing. I sent an email but no answer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2023
a good experience but some services need to be improved. I'm happy to find what I'm looking for on this site, but I regret the sharp increase in prices, hoping it's not due to the loyalty card.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
Dynamic team always ready to help out or to help the customer. However, delivery times are sometimes very long. The catalog is complete and up to date (except sometimes for the stock actually available). To be recommended, online sales are perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2023
Good product and choice, but the delivery time should be shortened, given the costs involved, or rather the preparation time... Once the parcel has left, you are informed of all the steps involved.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/01/2023
Clear info and good delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
Spit camouflage mask delivered...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2023
Easy to order, shipped on time. On the other hand, the product packaging should be reviewed, lack of protection, box directly in carton.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 11/02/2023
Package arrived open
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/01/2023
Just as ordered, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
long parcel compared to usual. the quality of the products is in conformity i thus recommend this site
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 11/01/2023
Website is a google-translate of the French website. Products may not be in Dutch, but that is not necessarily mentioned. Avoid webshop!
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Response from 1001hobbies
Hello, thank you for your important message to us. I am sorry for this disappointment. The site does indicate that the language of the game is in French, but I can understand that people may miss this information. We will try to find a solution to make it more visible. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2022
First shipment in a simple envelope.arrived crushed of course.return of the fig.they told me they were sending me back again this time well protected in a box.received after 1 month of waiting, still in a simple envelope, blister again crushed of course!!!! Jouet de collection en miette, qui finfi a la poubelle .perdu 38 eu., Bravo !!!!!!!Nul....j abandonne d'essayer de commander un produit chez des gens qui ne respectent rien, ni leur clients.à évitez .escros
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Response from 1001hobbies
Hello Sir, Thank you for taking the time to evaluate us. We regret this experience. Unless we are mistaken, customer service does not have a complaint in your name. We therefore invite you to send us an e-mail to [email protected]. We apologize and look forward to hearing from you. Thank you for your time, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2023
Order delivery too long, almost 2 weeks for express delivery !!!!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/02/2023
quite a lot they have, just not everything. Offers are good from them.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 31/01/2023
good customer service, also from France, website is clear, products are well described, can recommend 1001hobbies
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/02/2023
Correct order received 17 days after order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2023
Delivery too long and delivered to letterbox, otherwise correct order
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/01/2023
The order was neatly taken care of, delivered on time but the contents were disappointing, the color blue I requested was not included and the kit, was fragile.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2023
Very beautiful article I received all even if I did not have answer with my messages because of my order dispatched in several times with time I had all perfectly
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 23/01/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
well
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2023
Order placed on 27/11/22, half received on 22/01/23 after 3 reminders. It's now mid-February and I'm waiting for the rest of my order after 2 further reminders. Vendors acting in bad faith (the site indicated immediate availability and they dare to tell me that availability was delayed by 3 weeks after a delay of...7 weeks!), incompetent (I have to tell them what they sent me to avoid unnecessary duplication. And yes, I'm not in favor of wasting time either =p). So if you want to waste your time and money, or if you like to suffer, place an order with them. Otherwise, try another business, which will in any case be much more efficient, competent and pleasant.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 06/01/2023
The web site said my order would ship within 14 days of my purchase.
I received my order almost six weeks later and by the time I received it I’d already made other arrangements to substitute the cardboard models I ordered.
I do not recommend 1001Hobbies to anyone.
Response from 1001hobbies
Dear customer, Thank you for your very important message to us. We are sorry if the product took longer than expected to arrive. Please feel free to send us an email to [email protected] to let us know if you want to return the product and ask for a refund. Thank you in advance
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2023
discount vouchers should be used
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2023
A little expensive but available for sale.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
always delivered on time cardboard box too big for the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
RAS impeccable
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 15/12/2022
After ordering, you receive automated emails at regular intervals asking for reviews, requests for model images, etc. Unfortunately, the unsubscribe button is useless against these spam mails!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
Satisfied with the order However a product was missing the order was blocked If we had not asked for information it would still be waiting for the missing product We would have liked you to warn us of this problem of knowledge to avoid receiving the order later than announced.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/02/2023
Looks good and fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2023
I did receive the paints you forgot to send me with my order but the extra tube of glue I ordered for 5.99€ is still missing. Thank you for your understanding.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 07/02/2023
I am satisfied, prompt delivery to Switzerland
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2023
order for a propeller received, correct delivery time, but poor packaging, the ends of the propeller were chipped, too bad
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2023
bad
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 30/01/2023
the grade responds to the lack of accurate information about the timing of the shipment both at the time of ordering and in the days following, and also to the difficulty of talking to someone. In the copy of the order sent there is no reference either about shipping or who to contact.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 30/01/2023
All good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/12/2022
I got it as ordered. Took a little while longer given i ordered in high volume time and i live in the USA, but would do so again with no worries.