Customer reviews of 1001hobbies

I have to admit that once I explained the problem, they solved it in very few days (exactly 4 days). I also want to emphasize that although they take a long time to ship, the shipments arrive very well protected.

Impec

Package conforms to order and delivered on time

GOOD, NOTHING TO SAY

I haven't used it yet!

1234

Through no fault of your own the material arrived late. I would like to point out that in any case in my opinion you are a very serious company

Very bad, I already sent them the message indicating that I had not received one of the items and I asked them to proceed to redeem it for a voucher as they had done with two items that finally could not servire either. I copy you the forwarded in which contains the reference of the missing item and that as of today I no longer need.Good morning, I just received the package and in it I am missing: Avro Lancaster Dambuster B. III (exterior) (designed to be farming with Airfix kits) Part number : MXSM72205. Quantity : 1, 19,69 €, Total : 19,69 € I have seen that if I have redeemed a voucher for the items Reference : QB72467 and Reference : AMMO-1011. I would be grateful if you could proceed in the same way with the item that you have not sent me.Regards, TolO Corró.

Complaints well taken into account, completely satisfied with the fast and careful delivery.

Reasonable price. One of the only suppliers of the item I wanted. Good communication. Regular updates on shipping.

Fast, efficient and well-protected parcel. Would recommend.
1 star less because there is a mistake in the article. I had ordered brown model paint, but received gold.

nothing to report on the site.

Everything is fine. Fast service. Good product quality.

order never arrived and not even refunded

I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image

My order was delayed, then when I received it most of the labels were damaged or ripped off my items. Sent a note to customer service and they did nothing. I won't ever shop with you again.

Fast shipping

Plenty of choice and fast service.

the glue proved unusable, apparently due to low-temperature exposure on delivery

Delivery times are too long.

unable to track package once it was handed off from delivengo to the US Postal Service. Delivery date was 18 days after order date.

Terrible DONT BUY FROM HERE SEARCH ELSEWHERE! I got express shipping and received my order (a birthday present) a week after the party. When I contacted the company for help they basically told me they couldn’t do anything because I chose a shipping option without a tracking number. How exactly was I meant to know that express shipping didn’t come with a tracking number when it was not listed anywhere. I wasted 10$ just to receive my package on time. Very unprofessional as well , they gave me an update only when my payment went through and when my package was given to the courier but not after that I didn’t even get a notification my package was delivered (many days late) I definitely will not be putting my money into this company anymore and I suggest that you do not either. Search for the product you want elsewhere, you will most likely find it and the service will definitely be better than the one given here. I honestly should have been more careful but I only found the reviews after I had already ordered and all the negative ones had the same points. Definitely pay attention to the reviews and DO NOT WASTE YOUR MONEY HERE!!!!

For the moment, I don't have any particular comment to make, but I think it would be interesting if the site could give advice to "new users" who want to embark on a "pedagogical progression", as some models are difficult to build when you don't have any experience yet.
In particular, I've had trouble with plastic models, and lately I've been turning to wooden models, which I think are easier to assemble, but I've still "missed" some of them don't work as expected, because I've made errors in assembly, because I didn't have my attention drawn to certain points. In the case of two models, I wasn't even able to identify the mistake(s) I made. All in all, they're still quite satisfactory decorative elements.

One of the products was never available. After 3 months of waiting and exchange I ask for a refund. I hope I won't have to wait so long for this one.

WELL DONE, EXCEPT FOR THE SHIPPING OF A 200 A300G PACKAGE, WHICH I FIND A LITTLE EXPENSIVE (7EURO).

All fine with order and delivery. You do have to wait a while to get it. One product I ordered was out of stock and then you get a vocher? Really very weird, never experienced that with other sites. You just get your money back. First of all I have to create an account to use that voucher because if possible I charge as a guest and secondly I don't know when I will order something from 1001hobbies again. So that mail I had about that voucher keeps disappearing down in my mail folder with the result maybe that it gets forgotten. Very inconvenient, not customer friendly.

My last delivery did not correspond to my order.

Unfortunately, the delivery time was a bit long and 2 paints were unusable,

Well-structured site

well and fast.

Almost a month of waiting seems too long to me.

Quite reactive at the end of the preparation of my package... received in 2 days.... too bad I waited 2 weeks....

Reliable site. Pretty quick delivery and well tracked. I did not give 5 stars because the package arrived all crushed and the contents broken. I had to send it back and have them send me the replacement product. The after sales service was very prompt and effective. However, I think the packaging for shipping needs to be improved, as these are very delicate products that can be broken in transit.

Delivery time a little long.

my opinion is the following I have nothing to report

The products I needed were available at a fair price, but the shipping costs were too high.

Easy website. Lots of products. Clear product descriptions and fast shipping.

Photo that doesn't match what you're selling

Very dissatisfied . My order was delivered completely broken . The miniature was damaged . Broken off from its brand platform and the mirror broken off . Also a piece was broken off the PVC display case where the model is placed and the display case was completely cracked . So this package has been seriously thrown or dropped .

Delivery was ok and quick. Unfortunately, it was not clear in the description that the GAME IS IN FRENCH and so it was returned. I have already sent 3 emails to the addresses given as I have sent the game back and I would like a confirmation of the refund of my money. I also sent the successful DPD tracking delivery. No answer or the same within 10 working days !!!
Therefore, I would rather look for another provider where the customer service etc. works!