Customer reviews of 1001hobbies

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Verified Buyer

Rating: 4 out of 5

Published on 20/01/2023 à 06h22 following a purchase from 16/12/2022

Good selection of items, but lax shipping responsiveness and poor packaging.

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Verified Buyer

Rating: 3 out of 5

Published on 19/01/2023 à 22h42 following a purchase from 06/01/2023

Overall a good experience. My only concern was the manner in which the item was packaged. It was not in a box, it simply had bubble wrap around it. To travel the distance it did without proper packaging is risky. Also the item could be plainly seen through the bubble wrap. I don't want my purchases visible to those who have no need of seeing it.

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Verified Buyer

Rating: 1 out of 5

Published on 19/01/2023 à 22h36 following a purchase from 11/12/2022

Not happy as emailed to cancel order 4 hours after ordering and was told it couldn’t be cancelled as it had been posted already.
Can’t send back as will cost to much.

Response from 1001hobbies Published on 25/01/2023

Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We're terribly sorry to hear your customer experience was not satisfactory. Once the package is sent, we indeed cannot stop it and take it back :( Have a great day, https://www.1001hobbies.co.uk/

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Verified Buyer

Rating: 4 out of 5

Published on 19/01/2023 à 21h10 following a purchase from 06/01/2023

Not really a problem per se. It would be nice if they gave package tracking information or an easier way to check on your order. Placed an order and I don't think I even got a confirmation email. No way to track order or arrival date. My order just showed up one day. Before it arrived, I was half afraid that I had been scammed.

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Verified Buyer

Rating: 4 out of 5

Published on 19/01/2023 à 20h49 following a purchase from 11/01/2023

Good prices, fairly prompt dispatch.

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Verified Buyer

Rating: 1 out of 5

Published on 19/01/2023 à 20h38 following a purchase from 05/12/2022

Ordered on 5/12, got it delivered after christmas

Response from 1001hobbies Published on 25/01/2023

Hello, Thank you for your comment. We regret this incident beyond our control and apologize to you. The package was sent right away, but the delivery took quite some time as the holidays were approaching. Have a great day, https://www.1001hobbies.co.uk/

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Verified Buyer

Rating: 3 out of 5

Published on 19/01/2023 à 20h38 following a purchase from 04/12/2022

Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/01/2023 à 19h55 following a purchase from 13/01/2023

At the beginning only, already some difficulties but very handyman I circumvent the obstacles I continue

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/01/2023 à 17h14 following a purchase from 12/01/2023

no problem

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Comprador Verificado

Rating: 3 out of 5

Published on 19/01/2023 à 16h36 following a purchase from 29/12/2022

Late delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/01/2023 à 13h41 following a purchase from 06/12/2022

Nothing to report

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Comprador Verificado

Rating: 4 out of 5

Published on 19/01/2023 à 08h35 following a purchase from 21/12/2022

Excellent service and quick delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/01/2023 à 17h24 following a purchase from 08/01/2023

Always great fast delivery. Thank you

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Comprador Verificado

Rating: 4 out of 5

Published on 18/01/2023 à 16h49 following a purchase from 25/12/2022

No incidents.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/01/2023 à 16h16 following a purchase from 30/11/2022

Problem of delay in the order I wanted to cancel impossible to joindres I received the product 2 months after whereas I did not need it any more to disadvise

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Response from 1001hobbies Published on 23/01/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're terribly sorry, but our customer service team is available by phone or e-mail at [email protected]. I see that Mondial Relais did indeed take some time to deliver your order. Once again, we apologize for this incident, which was beyond our control: I think the network must have been overloaded during the holiday season... We wish you an excellent day. 1001hobbies customer service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/01/2023 à 15h56 following a purchase from 12/01/2023

high port charges

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Acquirente Verificato

Rating: 3 out of 5

Published on 18/01/2023 à 15h39 following a purchase from 09/01/2023

No problems in particular with the delivery and quality of the products, however, stickers were applied to the Tamiya cans that cover the label preventing the product's technical specifications from being read correctly.

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Comprador Verificado

Rating: 3 out of 5

Published on 18/01/2023 à 14h34 following a purchase from 01/01/2023

It is unfortunate not to be able to make a serious follow-up of the shipment. Likewise the fulfillment of the estimated date of reception. The contact with you is relatively fluid, in one direction. But it does not offer valid answers.

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Comprador Verificado

Rating: 1 out of 5

Published on 18/01/2023 à 13h57 following a purchase from 08/12/2022

very bad

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Response from 1001hobbies Published on 25/01/2023

Hello, thank you for sending us a message. I see the order took a while to arrive, but are there any other problems? Please tell us more so we can understand all the difficulties encountered, from start to finish. Thank you

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Comprador Verificado

Rating: 1 out of 5

Published on 17/01/2023 à 18h44 following a purchase from 29/12/2022

THE ORDER DID NOT ARRIVE ON THE ESTIMATED DELIVERY DATE AND HAS ARRIVED ALMOST 10 DAYS OR MORE LATE

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Response from 1001hobbies Published on 25/01/2023

Hello, thank you for sending us an important message. We are very sorry for the delays, which are beyond our control. We ship the order as soon as the purchase is made, but the low cost delivery method slows down the date in times of high demand. Have a nice day.

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Verifizierter Käufer

Rating: 1 out of 5

Published on 17/01/2023 à 16h11 following a purchase from 05/01/2023

Item arrived damaged and company cannot be reached by phone.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 16/01/2023 à 15h49 following a purchase from 19/11/2022

Extensive range of model making products, for paints and accessories I am happy to receive Vallejo Air paints. Somewhat idiosyncratic: 5 euro voucher redeemable on the next purchase of 150 euros or more.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/01/2023 à 12h27 following a purchase from 22/12/2022

When I ordered, it said on your site "immediate delivery". This made me choose your product. After a few days, I noticed that you had changed the delivery time to "delivered between 1 and 2 weeks", which I consider to be not "legit". Unfortunately, it's not me who paid the price but the person I wanted to give the gift to. I'm therefore very disappointed. Best regards.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 16/01/2023 à 12h01 following a purchase from 30/12/2022

Order easy to follow. Quality of products good. Huge assortment of products.

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Comprador Verificado

Rating: 4 out of 5

Published on 16/01/2023 à 08h51 following a purchase from 02/01/2023

Everything has been as expected.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/01/2023 à 19h32 following a purchase from 08/01/2023

very good regularity and accuracy of shipment

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Geverifieerde Koper

Rating: 4 out of 5

Published on 15/01/2023 à 19h22 following a purchase from 17/12/2022

Customer service top, prices a little too high...delivery quite long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/01/2023 à 13h43 following a purchase from 11/01/2023

WHAT PUTS ME OFF A LITTLE IS THE SHIPPING, 7 EURO FOR TWO SMALL BOTTLES, A LITTLE EXPENSIVE, BUT I COULD BE WRONG!!!!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/01/2023 à 13h06 following a purchase from 01/12/2022

Little things to improve to give a top score, but a real willingness to do everything possible to satisfy customer expectations.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/01/2023 à 23h16 following a purchase from 05/12/2022

I am very satisfied with my order and so is my boyfriend. Although I was very worried about the delay in the order, I received it on time. Thanks again. The navigation is quite fluid.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/01/2023 à 18h52 following a purchase from 07/01/2023

delivery a little slow

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/01/2023 à 18h43 following a purchase from 10/01/2023

Good after-sales service after encountering a problem

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/01/2023 à 18h27 following a purchase from 24/12/2022

Good delivery, a little late but everything is complete. Everything is fine .CHB

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Comprador Verificado

Rating: 4 out of 5

Published on 14/01/2023 à 13h01 following a purchase from 20/12/2022

Many good products and nonexistent in other stores, yes a little expensive and also late arrival at destination, but all OK, I recommend you to my friends, thank you.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 13/01/2023 à 20h18 following a purchase from 13/12/2022

Was good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/01/2023 à 17h34 following a purchase from 24/10/2022

a little disappointed by the product

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Acquirente Verificato

Rating: 4 out of 5

Published on 13/01/2023 à 12h58 following a purchase from 28/12/2022

All good, safe and sturdy packaging, current delivery time, I gave 4S because you can always improve!!!

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Geverifieerde Koper

Rating: 3 out of 5

Published on 13/01/2023 à 09h21 following a purchase from 14/12/2022

Nothing wrong with it! But...bought three boxes of unknown brand Roden. Very bad...even with fine pliers parts break off, lots of flash( leftover plastic) bad fitting( lots of putty work) even the decals break and hardly stay on. Quickly looked at the other two boxes, looks the same. Reds is not recommended.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 12/01/2023 à 18h57 following a purchase from 02/12/2022

As a former customer, I'm happy with the delivery of the colors: desert yellow matte, dark earth matte, army green matte, airplane blue matte, which correspond to my expectations. As for the rest of the order, see the aluminium section. Thank you for resolving this problem quickly. SIMOS

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/01/2023 à 17h28 following a purchase from 20/12/2022

Good but broken part, I'm waiting for a part from the manufacturer.

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